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iphone 5 internal speaker not working

47754 Views 34 Replies Latest reply: Feb 22, 2014 10:44 AM by Adam0x59 RSS
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jivers Level 1 Level 1 (0 points)
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Sep 26, 2012 5:51 AM

Plays music and other items but on phone calls cannot hear anyone. I can use the speaker phone and headset works

iPhone 5, iOS 6
  • BooBoo78 Level 1 Level 1 (0 points)
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    Sep 28, 2012 3:41 PM (in response to jivers)

    I've had my iPhone 5 for 3 days and the speaker problem started on day 2. The caller can hear me but I can't hear them on the internal speaker, I have to use the loudspeaker (hands free) to hear them. Tried restarting and rebooting the phone but still have the same problem. Need to take it in to apple for repair which is really annoying. Anyone else found a fix for this?

  • easy_ian Level 1 Level 1 (0 points)
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    Oct 1, 2012 7:24 PM (in response to BooBoo78)

    I have this very same problem.  Tried clearing and restoring the iPhone but it didn't solve the problem. 


    Like some of you, it was working fine for about 3 days then suddenly no sound from the earpiece speaker during calls.  I can only do calls using the speakerphone or the headset.


    Hope Apple can give us an update on this soon.

  • AlphaElephant Level 1 Level 1 (0 points)
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    Oct 1, 2012 7:42 PM (in response to jivers)

    Same problem, started on day 4.  Extremely frustrated as I made an appt with apple care and when I showed started working again.  Apple care rep reset my network settings, but I'm not sure if that solved it or not.  Appears intermittent and assuming we'll have to wait until they prove its a SW or HW issue.

  • Williams37 Level 1 Level 1 (0 points)
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    Oct 1, 2012 7:53 PM (in response to jivers)

    I'm going to post this where ever I see this issue come up online.


    Same issues here. Black 32gb iphone 5, preordered at midnight. I had call quality issues out of the box and then the speaker cut out for good. Mine is also not stuck in headphone mode, it is just a iphone 5 with manufacturing issues. Have any of you tried getting a replacement yet? Apples customer service is a joke unless you live near an apple store. (Which i do not) Now I have to come up with $700 to put onto my account before Apple can trust ME to send my iphone back for a replacement. I put my trust in apple when I waited 2 years for this phone and preordered with money that could have gone towards a phone that actually functions as a phone. I hope someone reads this, apple needs to make this right.

  • BooBoo78 Level 1 Level 1 (0 points)
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    Oct 2, 2012 2:41 AM (in response to Williams37)

    I took my phone in to apple to get it fixed. I was served one hour after my appointment time. They tried restoring the firmware but that didn't fix the problem. The speaker needed to be replaced but since the phone was so new they didn't have the right tools to open it up so I was given a new phone. This was really annoying cause I had to reinstall all my apps, contacts, music, etc and waste my data usage on my phone plan. New phone works fine, so far.


    They get your security deposit AND your phone? Doesn't make sense to me. In what circumstances would they keep your deposit?

  • Tom Gates2 Level 1 Level 1 (20 points)
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    Oct 3, 2012 10:45 AM (in response to jivers)

    Same issue here. I think it is a hardware problem...if I push on the glass near the speaker the audio cuts in and out. Must be loose connections. Making appointment for the Genius Bar now...

  • Jadefeenix Level 1 Level 1 (0 points)
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    Oct 4, 2012 2:31 PM (in response to jivers)

    I posted this somewhere else in the forum.


    I have a black 32g iPhone 5.


    The speakers sometimes work and sometimes do not. When it is not functioning, my alarm won't work, neither will my music, any of my notifications, nor will my calls on loud speakers. When it works, it works.


    I went to the Apple store Genius Bar to tell/show them my problem and because it was working at the time, they couldn't do anything, but note it in my log. I have to go in when it is not working, which can be at any time. I can't hang around the store hoping it doesn't work around them.


    It is the fourth day that my alarm has not gone off to wake me for work.


    I am getting super frustrated. This is my first iPhone.


    It seems that I have been more problems than it is worth.

  • Bricks44 Level 1 Level 1 (0 points)
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    Oct 4, 2012 6:55 PM (in response to Jadefeenix)

    Just got my iphone 5 32gb today and I have no sound out of the built in speakers on any of my apps I downloaded from the app store. 


    Whats going on?

  • p4l Level 1 Level 1 (0 points)
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    Oct 7, 2012 4:55 PM (in response to jivers)

    I have a white 32GB iphone 5. The speaker works sometimes and sometimes it doesn't. I cant hear alarms, phone calls etc on speaker. I tried switching between the headset and speaker mode repeatedly but to no result. it is frustrating because now i keep missing calls because I cant hear them

  • AlphaElephant Level 1 Level 1 (0 points)
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    Oct 8, 2012 9:12 PM (in response to jivers)

    Just went to apple store and they replaced my phone with a new one.  The apple care assistant didn't hesitate about the swap, but when asked, couldn't confirm that it was a wide spread issue.

  • nanjvp Level 1 Level 1 (0 points)
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    Nov 12, 2012 6:00 PM (in response to BooBoo78)

    I had my iphone for one month and the problem started where I couldn't make a call and I couldn't receive calls.  I took it to the Verizon store and they told me I had to take it to an apple store which was over an hour away.  I asked if there was something else I can do so they traded it for a samsung Galaxy s3 because my husband was due for an upgrade.  The sales rep told me they are having a lot of trouble with the internal speakers on the iphone 5.  So far I love the Galaxy better and the rep told me it's a much better phone. 

  • Arlequin71 Level 1 Level 1 (0 points)
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    Dec 16, 2012 7:41 PM (in response to jivers)

    I have the same issue.  iPhone 5 black, 64 gb.  I reset the network settings, restore to factory defaults and i couldn't fix it.  Only work with loud speaker.  So i'll ask for warranty.

  • LozBHAFC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 2, 2013 8:56 PM (in response to jivers)

    I've had exactly the same problem for the last few months. Speakerphone works, headphones work, internal speaker rarely works. Tried all the rebooting, restore as new iPhone and cleaning the hole where you plug your headphone jack. Nothing worked. I read one user tried pressing down and putting some pressure around the speaker, this worked for me. I press the area again and the speaker goes silent again.  I've done this about twenty times now, each time the pressure turns off and then turns on the speaker.  Will go to Apple and show them the exact problem. This shouldn't be happening.  Give it a try, hope it works.

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