CygnusTM

Q: MLB.tv not working after update to 5.1

Since updating to 5.1 yesterday, MLB.tv refuses to launch. I get "Accessing MLB.TV" with a spinning wheel for a while, then "MLB.TV is unavailable. Try again later." I can access it just fine on my Roku, so I know it isn't down. I've tried restarting, and that hasn't helped.  Anyone else seeing this?

Posted on Sep 25, 2012 8:54 AM

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Q: MLB.tv not working after update to 5.1

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  • by Garv76,

    Garv76 Garv76 Sep 27, 2012 7:00 PM in response to CygnusTM
    Level 1 (0 points)
    Sep 27, 2012 7:00 PM in response to CygnusTM

    Everything is working using wifi but I went through a lot to have a hardware to my Apple TV and I really would like to use it!! I don't want to try and stream 1080p movies through wifi I already know that doesn't work well that's why I had a Ethernet cable installed to my Apple TV.  Any help would be great!!

  • by Steve17111,

    Steve17111 Steve17111 Sep 28, 2012 4:26 AM in response to CygnusTM
    Level 1 (0 points)
    Sep 28, 2012 4:26 AM in response to CygnusTM

    Same problem for me. No mlb with Ethernet. Works on Wifi.

  • by jmstassen,

    jmstassen jmstassen Sep 29, 2012 11:14 AM in response to CygnusTM
    Level 1 (0 points)
    Sep 29, 2012 11:14 AM in response to CygnusTM

    Any idea when this will be resolved? Can we revert back from 5.1? It's the heat of the playoff chase.

  • by Jon_Beckerman,

    Jon_Beckerman Jon_Beckerman Sep 29, 2012 7:16 PM in response to jmstassen
    Level 1 (5 points)
    Sep 29, 2012 7:16 PM in response to jmstassen

    Similar issue. My 2nd gen Apple TV hasn't been updated and works fine. My 3rd gen Apple TV got updated, and I get the try later error.  Wifi connectivity isn't working at all.  This is too bad.

  • by chadbush,

    chadbush chadbush Sep 30, 2012 8:54 AM in response to CygnusTM
    Level 1 (0 points)
    Sep 30, 2012 8:54 AM in response to CygnusTM

    I updated my Apple TV 3 to 5.1 and all connectivity except for Netflix broke. Cannot play Hulu+ videos, although it does show my favorites and recently watched. Cannot connect to Photo Stream. Cannot connect to Apple Store. Cannot connect to my YouTube account, although I can connect to YouTube itself. Did factory reset, rebooted network, switched from Google's DNS servers back to the original ISP-based servers provided by Cox.

     

    Finally, unplugged ethernet cable, connected via wifi, and all issues instantly resolved.

     

    But part of why I chose an Apple TV was for the ethernet port, and broken ethernet for me is a deal breaker.

     

    I just sent Roy an email with more details. I hope this gets fixed soon.

  • by Harald Boye,

    Harald Boye Harald Boye Oct 1, 2012 1:52 PM in response to CygnusTM
    Level 1 (10 points)
    Oct 1, 2012 1:52 PM in response to CygnusTM

    Simular problems here. Only using wifi, can access but not play audio or videofiles through homesharing. AirPlay works, youtube, photostream etc.

     

    A n n o y i n g!

     

    Sent Roy an email too.

  • by jmstassen,

    jmstassen jmstassen Oct 1, 2012 1:58 PM in response to CygnusTM
    Level 1 (0 points)
    Oct 1, 2012 1:58 PM in response to CygnusTM

    I went to an Apple Store and they ended up replacing my AppleTV with an AppleTV that was still in the box and running the previous software. Now I just need to remember not to update to 5.1 until I hear that the problem has been resolved. Worth a shot if you want to catch the last two days of the regular season.

  • by Harald Boye,

    Harald Boye Harald Boye Oct 2, 2012 3:27 AM in response to Harald Boye
    Level 1 (10 points)
    Oct 2, 2012 3:27 AM in response to Harald Boye

    Well, that wasnt to hard to fix actually. Unplugged the ATV, reconnected AC-cord, and suddenly it worked again, audiofiles and video plays fine.

  • by Harald Boye,

    Harald Boye Harald Boye Oct 2, 2012 3:34 AM in response to Harald Boye
    Level 1 (10 points)
    Oct 2, 2012 3:34 AM in response to Harald Boye

    Uuuhm, got a bit to excited there, I guess. Just random files that works.

  • by MikeIke1,

    MikeIke1 MikeIke1 Oct 2, 2012 5:43 AM in response to CygnusTM
    Level 1 (0 points)
    Oct 2, 2012 5:43 AM in response to CygnusTM

    I have the same issue where the channels work via wifi but don't work using the ethernet port.  When I took it to the genius bar today, when they plugged my ATV3 to their ethernet, it worked fine.  Must be something between my ATV3 and my Netgear WNDR4500.  I thought it was working again so I didn't exchange it....ugh

  • by GAAT_MX,

    GAAT_MX GAAT_MX Oct 2, 2012 10:43 AM in response to CygnusTM
    Level 1 (0 points)
    Oct 2, 2012 10:43 AM in response to CygnusTM

    It seems we will need to wait for another software update... Uhggg!

    All the work and time to run a wire over from one room to another to see the Yanks in glorious HD useless!...

     

    Hope to get a fix soon.

  • by Roy B,

    Roy B Roy B Oct 3, 2012 10:48 AM in response to CygnusTM
    Level 3 (570 points)
    Oct 3, 2012 10:48 AM in response to CygnusTM

    Hello all,

     

    It appears that this issue is related to specific network/Internet configurations. If you are experiencing this issue (some features work over WiFi but not Ethernet) after updating to Apple TV version 5.1, please send me <royb@apple.com> an email with this information:

     

    1. What is the manufacturer, model number and firmware version (if possible) of your Ethernet router?

    2. What is the manufacturer, model number and firmware version (if possible) of your WiFi router? (if it is different)

    3. What is your Internet service provider?

    4. Where are you located geographically? (what city?)

    5. What Internet features do work over Ethernet?

    6. What Internet features do not work over Ethernet?

    7. Does it read "Activation Failed" at the bottom right in Settings > General > About?

     

    Please make the subject line of your email be "Some features work over WiFi but not Ethernet".

     

    Thanks,

    Roy

  • by jp924,

    jp924 jp924 Oct 6, 2012 3:04 AM in response to Roy B
    Level 1 (0 points)
    Oct 6, 2012 3:04 AM in response to Roy B

    Cmon Roy.... this is clearly an Apple problem and the resolution should come from Apple without stressing your customers any further in this matter. Please do not add insult to injury. Your product should work on all routers and modems. Your update is what's at fault here, not our equipment. There wasnt a problem with our equipment until the update. I cant believe we pay your company so much money to only get your type of response which is to put the problem on the end user. Please resolve this before it gets out to the media. Aren't you guys embarrassed enough with the map situation on IOS6??? I own may Apple products because of what has been a good reputation from Apple. Please keep that reputation intact and resolve this matter ASAP.

  • by jp924,

    jp924 jp924 Oct 6, 2012 3:24 AM in response to Roy B
    Level 1 (0 points)
    Oct 6, 2012 3:24 AM in response to Roy B

    I mean this issue has been posted since 9/26/12 right in the middle of the MLB playoffs and instead of rushing to fix the problem, you are asking us to research and send you lengthy information about our equipment.

  • by rosieoutlook,

    rosieoutlook rosieoutlook Oct 6, 2012 8:37 AM in response to CygnusTM
    Level 1 (0 points)
    Notebooks
    Oct 6, 2012 8:37 AM in response to CygnusTM

    This doesn't have anything to do with MLB.tv. I don't have that and my apple tv no longer works since the last update. I'm totally WiFi.

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