1 2 3 Previous Next 101 Replies Latest reply: Jan 3, 2013 11:04 AM by LN1971
Tomcali Level 1 Level 1 (0 points)

I have the 64GB iPhone 5 in white on the Verizon network.  Each day at a random time LTE will have a problem where I can't make a facetime call.  If I try and run a speed test either my up or down will not complete the test.  The only way for me to fix the issue is to toggle airplane mode and as soon as my phone picks up the Verizon LTE signal I can make a facetime call.

 

I have done some troubleshooting on my own and here are some of those steps and results.

 

I contacted Verizon and they "rebuilt" my line in their system.  I'm not sure what that means, but Verizon assured me it would fix any issues in their systems. 

I have the issue on LTE only, 3G and Wifi have no issues with facetime and complete speeds tests every time without issue. 

LTE in my area is a full 5 bars and when I'm not experiencing this issue I typically get 10-20Mb down/up

 

I contacted AppleCare and they suggested I do a reset.

I tried a reset on "Network Settings"

 

Nothing above has made any progress so tonight I'm trying a full reset on the phone per AppleCare instructions.  If that doesn't work I was told to take the phone into an Apple store.  The only issue with that is the 1 hour drive one way which I'm trying to prevent.

 

If anyone else is having the same issue please speak up or point me to a fix you have done. 

 

Thank you,

 

Tom


iPhone 5, iOS 6, 64GB White on Verizon
  • 1. Re: iPhone 5 Verizon LTE problem
    Pete boston Level 1 Level 1 (20 points)

    There is a critical VZW trouble ticket open on this problem at least in Mass and reports of the same problems in NYC and Kentucky. I have yet to get a solid LTE connection anywhere since getting my phone (iPhone 5) on launch day. Max of 1 or 2 bars and -115 dBm is fairly common. Transfer rates and horrible and my iPhone 5 is primarily locked on 3G.

  • 2. Re: iPhone 5 Verizon LTE problem
    Pete boston Level 1 Level 1 (20 points)

    Spoke to a nice representative at Apple Care (800-MY-APPLE) and we're going to try to swap the HW on one of my two iPhone 5s to see if there was a bad batch of HW for both my iPhone 5 VZW's. Fingers crossed that this fixes my problem. Interestingly enough, they had no other reports of this problem, so I suggest that you contact them as well to report your problem if you're having an issue.

  • 3. Re: iPhone 5 Verizon LTE problem
    diesel vdub Level 7 Level 7 (21,935 points)

    An update was just released today for VZW carrier settings that addresses some issues and may also address this issue.  It's at least worth a shot to try it out.

  • 4. Re: iPhone 5 Verizon LTE problem
    Pete boston Level 1 Level 1 (20 points)

    Carrier settings do not impact this problem. Please post any follow-up to this thread so that the reports can be consolidated:

    https://discussions.apple.com/message/19683487#19683487

  • 5. Re: iPhone 5 Verizon LTE problem
    Tomcali Level 1 Level 1 (0 points)

    I appreciate the heads up on the other thread but I'm not experiencing the same issue.  My LTE signal stays at 5 bars and doesn't drop to 3G yet I still experience slowdown and can't complete a speed test or surf the web.  Video services stop etc, so my data is effectively gone on LTE until I toggle Airplane mode or turn LTE off and use the 3G network.

     

    For anyone that was following this thread its worth noting that I did a full restore of the phone and I still have connectivity issues on LTE. 

     

    Dialing *3001#12345#* on my Verizon iPhone5 brings up "Field Test" mode which shows my LTE signal strength at -82db.  After spending a little time on google -82 seems to be a decent signal strength and is reinforced by 5 bars of signal strenth.  I don't think the issue is with Verizon's network as they report no issues and the signal appears to be good. 

     

    At this point I think I will be scheduling an appointment at the Apple Store.  I'm very weary of driving an hour since the issues crops up at a randomly during the day.  I'd have a nagging feeling that everything will be working at my appointment which will have to be scheduled a few days out.

     

    Oh well I'll update this thread once I have made some progress.

  • 6. Re: iPhone 5 Verizon LTE problem
    Pete boston Level 1 Level 1 (20 points)

    Tomcali - I would highly recommend you call 800-MY-APPLE and open a case instead of wasting your time with a Genius appointment at the Apple store. I visited the Apple Store and all they did was plug my phone in to a computer, tell me everything was fine, and blame Verizon's network.  (If you are experiencing this only in one cell site, I would also contact VZW).

  • 7. Re: iPhone 5 Verizon LTE problem
    Tomcali Level 1 Level 1 (0 points)

    Per my first post I have already contacted apple and they suggested I first do a network reset and then a full restore to try and fix the issue.  They said if I still experienced the issue after the trouble shooting steps were completed then I would need to take my phone into the Apple Store.

     

    Pete your experience at the Genius Bar is exactly what I'm dreading.  I have had the same LTE issue at two different locations an hour away from each other with varying signal strength at each site but never below 3bars.

  • 8. Re: iPhone 5 Verizon LTE problem
    Jordz12 Level 1 Level 1 (0 points)

    I am having the same problem, my facetime LTE will not connect (it does not make any sound when making a facetime call then says 'connection lost' after a couple of seconds). I talked to verizon and they did a "network push" and hard/soft resets, which only allowed for one or two facetime calls. Verizon offered to replace the phone, but it seems more like a software problem.

     

    Switching on and off airplane mode works a lot better than talking to verizon tech support for 30 minutes.

     

    Any ideas or potential longterm fix?

  • 9. Re: iPhone 5 Verizon LTE problem
    Pete boston Level 1 Level 1 (20 points)

    Try replacing the nano SIM if you haven't already.

  • 10. Re: iPhone 5 Verizon LTE problem
    Allenpf Level 1 Level 1 (5 points)

    I am having the same issue.  Verizon replaced my SIM card, which did not fix the issue.  Apple did a full reset, then replaced my phone and I still have the same problem.  Verizon reported today that my trouble ticket is still open and being looked into.  They told me they would be in touch.  I live in western NY.

  • 11. Re: iPhone 5 Verizon LTE problem
    Tomcali Level 1 Level 1 (0 points)

    I'm located in central NY south of Syracuse so maybe this an issue just in our area.  Thanks for mentioning your location.  Is anyone else here in central or western NY that can weigh in on their experience with Verizon LTE and FaceTime.

  • 12. Re: iPhone 5 Verizon LTE problem
    Jordz12 Level 1 Level 1 (0 points)

    Also occurring in central Pennsylvania. Multiple cases.

  • 13. Re: iPhone 5 Verizon LTE problem
    Gonzox Level 1 Level 1 (0 points)

    I also live in Syracuse,NY and having this issue. When ever I am out in my neighborhood or even at school, I can never get solid LTE. When ever I move it will switch to 3G or I will have low reception bars. Even at my house LTE does not always work. I had also checked on Verizon's website for LTE coverage and I was in the coverage zone at all times.

  • 14. Re: iPhone 5 Verizon LTE problem
    Pete boston Level 1 Level 1 (20 points)

    Welcome to the club, please see:

    https://discussions.apple.com/thread/4329076?start=255&tstart=0

     

    Go to the last page to see how you should report this to Apple and Verizon and read all 20 pages if you are interested in what we have been suffering with.

1 2 3 Previous Next