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HT1574: Redeeming iTunes Gift Cards and content codes

Learn about Redeeming iTunes Gift Cards and content codes

HT1574 My itunes card didn't work

1217 Views 3 Replies Latest reply: Oct 2, 2012 9:42 AM by ken5 RSS
rednose103 Calculating status...
Currently Being Moderated
Oct 2, 2012 9:25 AM

How can I get my money when I inputed it didn't work

  • ken5 Level 1 Level 1 (60 points)
    Currently Being Moderated
    Oct 2, 2012 9:38 AM (in response to rednose103)

    There sometimes is a delay in an itunes card getting registered after purchase. I had this problem once when I inputed the card a few minutes after the purchase. I was told that it sometimes can take a half hour before the purchase from a store gets registered with itunes, and sure enough after a short while it worked. It is not always like this as other times cards I purchased were accepted right away.

     

    If this does not apply to you then I guess you could post an inquiry with itunes support here:

     

    https://expresslane.apple.com/GetproductgroupList.action

     

    Where did you buy the card? Do you still have the receipt? For sure I would ask them about it!

  • Rev Nabi Calculating status...
    Currently Being Moderated
    Oct 2, 2012 9:38 AM (in response to ken5)

    I am having problems activating my Itunes gift card, I was told to wait awhile after purchase I did and after 2 weeks it is still not working I need to activate this card!!

  • ken5 Level 1 Level 1 (60 points)
    Currently Being Moderated
    Oct 2, 2012 9:42 AM (in response to Rev Nabi)

    TWO WEEKS! A half hour at most should have been more time than they needed.

     

    Go to https://expresslane.apple.com/GetproductgroupList.action and let them know via the web your problem. I am sure it will get cleared up quickly.

     

    Are itunes cards case sensitive? I never payed attention. Give that a try. It would be nice to have a bar code so you could scan the number right into a device that has the ability to use the scanning apps.

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