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Aperture 3 and NIK- plugins, problems...

12552 Views 99 Replies Latest reply: Mar 4, 2014 7:20 PM by William Lloyd RSS
  • Paul Klenk Calculating status...
    Currently Being Moderated
    Aug 17, 2012 9:43 AM (in response to Christian Barrette1)

    Christian:

     

    I am glad that the refund was offered.  I am sorry that you plan to abandon Aperture and perhaps there's something that we can do about it.

     

    I have offered feedback and I have contacted an executive for Apple.  Perhaps the Aperture team needs to hear this from you as well.

     

    Actually, you could take portions of your inquiries in this forum and paste them into a feedback form.

     

    http://www.apple.com/feedback/aperture.html

     

    Thanks,

     

    Paul

     

    PS  Hope I provided some help for you!

  • Tomp2 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 17, 2012 10:11 AM (in response to Paul Klenk)

    Do we have any idea how widespread this problem is? Surely if the basic product is faulty, it's going to fail for everyone? Or are we all just on borrowed time if it is working properly for us at the moment?

     

    Tom

  • Paul Klenk Level 1 Level 1 (80 points)
    Currently Being Moderated
    Aug 17, 2012 10:31 AM (in response to Tomp2)

    Tom:

     

    Directly from Nik . . .

     

    Dear Paul,

    Thank you for contacting Nik Software.  I asked to see if your system information would be helpful to our engineers, but they have said that the issue has been identified as an issue within Aperture itsself, and unfortunately your system information would not help.  What is happening is your system is running out of Graphics Memory, which is causing the scrambled previews in Aperture.  On the Mac system, once video memory is used (for example, for the processing with HDR Efex Pro 2 which uses a large amount of GPU processing and memory) it is not "released" even after you stop using the program, so your system runs out of the GPU memory which is what is used to update the Aperture previews.

    Unfortunately at this point, it does look like the work around is to click on a different image, and then go back to the first image.  Again I apologize for the inconvenience, please let me know if you would like to return the product for a refund.

    If you have any further questions, please reply to this email or call our Customer Service Department toll free at 1-888-284-4085 (+1-619-725-3150 outside of the US).  Our office hours are Monday through Friday 8:30 am to 5:00 pm PST.


    Best Regards,
    Sara
    ___________________
    Sara Schneider

    Nik Software, Inc.  |   Photography first®

  • William Smith11 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Aug 17, 2012 11:41 AM (in response to mamster37)

    I too have submitted an official feedback to Apple on this problem. I can add one little odd bit of data useful or not and then a why then to Niks officialanswer. If you use HDR Efex plugin from Aperture on just a single photo and not say three, I have been able to view the preview thumbnail normaly without restarting Aperture. Which lends credence to the filling up the video memory proposition, multiple photos equals much more video memory. Now the perplexing part regarding Niks official response to the problems cause, why if I disable GPU processing do I have the issue of scrambled preveiw? And why only the preview in this mode?

  • Christian Barrette1 Calculating status...
    Currently Being Moderated
    Aug 17, 2012 2:26 PM (in response to Paul Klenk)

    Paul, you have been very helpful, many thanks.

     

    I have provided feedback directly from within Aperture, but I will expand my explanations (with the screen shots) in an other message.

    I am in the process of leaving Aperture for LS - resistibly. But I maintain that Aperture team has to resolve the preview problems they have had for quite a while now.

     

    Concerning the work around : "Unfortunately at this point, it does look like the work around is to click on a different image, and then go back to the first image" I can only say that in my case, this doesn't work - at all. Actually, once HDR Efex Pro 2 has been used on an image, or a group of images, the corrupted rendering of images will affect any other images in the Aperture stripe, had it been opened or not in HDR EP 2.

     

    -- Christian (B->

  • Paul Klenk Level 1 Level 1 (80 points)
    Currently Being Moderated
    Aug 18, 2012 10:21 AM (in response to Christian Barrette1)

    Christian:

     

    We're here to provide assistance for others and to discuss similar issues.  Often times, issue are resolved.  In this case, we tried some recommendations, but to no avail.  However, you got your money refunded and Apple has been apprised of an ongoing problem.

     

    So, as they say, "Our work here is done!"

     

    My pleasure,

     

    Paul

  • Christian Barrette1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Sep 27, 2012 11:50 AM (in response to mamster37)

    Now we have Aperture 3.4, Mac OS X 10.8.2 and HDR Efex Pro 2.003. On my side, this hasn't overcome the issue. How about you ?

     

    -- Christian (B->

  • Paul Klenk Level 1 Level 1 (80 points)
    Currently Being Moderated
    Sep 27, 2012 12:45 PM (in response to Christian Barrette1)

    Christian:

     

    I did alleviate the problem for me.  Did you turn off the GPU as suggested?

     

     

    Paul

     

     

  • Christian Barrette1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Sep 27, 2012 1:26 PM (in response to Paul Klenk)

    Thank you Paul for reminding.

    I just turned off the GPU. The preview that came out stood up, but I noticed it would not show any other modifications applied to it until I quit and restart Aperture.

     

    -- Christian (B->

  • Christian Barrette1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Oct 2, 2012 10:19 AM (in response to Christian Barrette1)

    Actually, turning off the GPU didn't change much anything. I still have the corrupted graphic memory problem, even after updating to Aperture 3.4.1 this morning.

    I launched an Admin session, just to check if the incompatibility could be related to a conflicting piece of software running in my current user session - but to no avail. First use of HDR Pro 2 had exaclty the same effect.

     

    -- Christian (B->

  • Paul Klenk Level 1 Level 1 (80 points)
    Currently Being Moderated
    Oct 2, 2012 12:25 PM (in response to Christian Barrette1)

    Christian:

     

    I do not know what to make of our situation now.  However, I have a suggestion which might change things . . . and it might not.  It is worth a try.

     

    Hopefully, your original library isn't too large, but that should not matter so long as you're not copying it to an external drive.

     

    Try moving the library out of it's present location and create a new library.  Bring in some clean images in a new project and then try the NIK plugin.  It does appear that your software is up to date.

     

    In any respect, let me know what happens.

     

    Paul

     

    PS  The admin account was a great idea!  How about a Safe Boot mode?

  • Christian Barrette1 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Oct 2, 2012 4:33 PM (in response to Paul Klenk)

    Hello Paul.

     

    Does your library refer to the originals or are they stored within it ? Also, if your originals are refered to, are they on your internal HD or on an external device ?

     

    My case is that the library refers to originals that are stored on an external HD.

     

    I have just created a new library, on my internal HD and imported into it a reries of maybe 30 images or so. The master files are inside that library. I have used the Nik Plugin three times, with GPU set on, without any problem... May be chance. I will continue experimenting and report back.

     

    -- Christian (B->

  • Paul Klenk Level 1 Level 1 (80 points)

    Christian:

     

    My originals are part of the library file.  I shoot all RAW and they are immediately imported into Aperture.  Looks as if you've experienced some success by importing a limited number with the master file incorporated with the Aperture library.

     

    Keep me posted because this might be your solution!

     

    Paul

  • Paul Klenk Level 1 Level 1 (80 points)
    Currently Being Moderated
    Oct 4, 2012 7:52 AM (in response to Paul Klenk)

    Christian:

     

    New development: FAILURE!  Cannot explain it.  Booted from external drive did routine maintenance with Disk Warrior.  Returned to Macintosh HD from reboot and launched Aperture.  Attempted to use Nik HDR 2 which resulted in the skewed preview.

     

    At this point, I don't have an answer.

     

    Paul

  • Thomas Herbert Calculating status...
    Currently Being Moderated
    Oct 8, 2012 8:14 AM (in response to mamster37)

    I've just upgraded to HDR 2 and found a possibly related issue with Photoshop CS6.  After processing by the HDR plugin, the image shown in Photoshop has a black square placed over part of the image, and in one case a square containing a piece of the image partially distorted.  I've used the standalone HDR 2 application on several images and have not seen any problems.

     

    I haven't tried the plugin with Aperture or Lightroom.

     

     

    Tom

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