Currently Being ModeratedJul 30, 2012 12:07 AM (in response to James_671)
James ~ Welcome to the Support Communities. Before posting your question it's worth searching the Communities — here's an Apple tutorial:
...But since you've already posted, look in the More LIke This section to the right of your post.
Currently Being ModeratedSep 1, 2012 2:25 PM (in response to James_671)
alright, so since there isn't any good answers here i'll supply my solution. first a little background info.
I have been having the same problem as you, I couldn't download an app without it taking me to a screen telling me I need to answer some security questions (that I forgot), so I went to appleid.apple.com and logged in then I proceeded to go-to password/security. when i got there it said i needed to answer security questions yet there were no questions to answer (***, lol..) and under that there was a link to reset them, so i followed the link and followed the steps that would reset them. i then went to purchase an app then it brought up my old questions. i was annoyed at that point and emailed a support person from apple who was less that useless. i then did a little research and found a sentence that made it all clear.
READ THIS IS YOU WANT TO KNOW WHAT TO DO:
go-to: appleid.apple.com - click manage account - login - click the password/security button.
now set a RESCUE EMAIL! it cannot be the same as your primary appleid one.
verify your email by following all necessary steps then reset your security questions using the email.
(i forgot the exact steps) then you can buy apps and **** again. it will say you need to confirm info again, this time it brought me to appleid.apple.com, so i logged in and changed my questions and answers to what i set them to just before then saved. log out then try to buy again, this time it should bring up what everyone is used to, the two questions that we forgot (now we know because we reset them).. enter knew answers and your good to go.
so sorry for all the writing, i've been so bad at getting my ideas across lately...
Currently Being ModeratedSep 17, 2012 7:03 PM (in response to James_671)
well so i have the same problem i went and sprung for the iphone 4s well its been such a long time since i used itunes and well i have now been locked out 3 times on my itunes acount i called the 1800 number sat on hold for 2 hours to talk to someone after being told there was a advisor i can talk to about my problem so while on hole my wife facetimed me and i lost the call then i called back they said that the security team is all on line and there isnt a person i can talk to short story i got explicit and hung up so i went thru the steps to reset my security questions with no luck because in order to reset them guess what you have to use the same very same questions i ahd forgot the answers to now i am waiting on a probably automated message from apple to reset the answers to my questions
but im furious i am tired of dealing with computers why cant apple just have someone to talk to my bank does and so does every othere 1800 number if you forget your password or answers
so anyone have any solution i cannot buy any itunes stuff and i just want to simply add a couple ringtones to my iphone because the factory so called ringtones suck *** and arent loud enaugh to wake me up in the morning or let me know when my boss is calling me any ideas or anyone had the same problem
also i before i was locked out could purchase itune stuff on my laptop which my wife did something to to get it to work but i tried my iphone with no success as i locked my self out so to speak because of a few simple security questions i set up over a year ago
Currently Being ModeratedSep 22, 2012 3:49 PM (in response to James_671)
You can contact the Account Security team by following these steps:
Please navigate to:
iTunes > iTunes Store
Then for Topic choose
Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)
You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.
If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some secuirty questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your secuirty questions.
Currently Being ModeratedSep 28, 2012 12:02 PM (in response to okqkk)
I did not get the option to add an email and there is no option to ask for email verification because I cannot remember my password
Apple support are taking forever to come back
Currently Being ModeratedSep 28, 2012 1:52 PM (in response to devinfromcharlotte)
Going to "expresslane" doesn't work. It just brings up an error message. I've forgotten my answers (I actually think I had them right, but whatever!) and can't get to anyplace that lets me change them, send the answers to the alternate email or anything else. Now I'm locked out and don't know who to contact.
Currently Being ModeratedOct 2, 2012 9:38 AM (in response to krissy_000)
Currently Being ModeratedOct 2, 2012 12:02 PM (in response to devinfromcharlotte)
They can,t help you unless you know the answear on at least one question. and how can you know it if you want to reset them ( because you dont remember them). I got 65 on my account ant the guy from the apple team said they cant help me uNless i give them the answear on the security question. So logically thinking - is there any logical answer on the quesktion" how to reset security question?"
Currently Being ModeratedOct 2, 2012 12:05 PM (in response to slbyard)
Pasword and security questions are two verry different things. U wont be able to purchase any paid apps without entering sec questions, but you can still download free stuff.