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How do you shrink / delete "Other" storage?

20113 Views 13 Replies Latest reply: Nov 12, 2013 12:17 AM by FranciscoM RSS
gtj1 Level 1 Level 1 (0 points)
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Oct 2, 2012 1:03 PM

I recently upgraded to the iPhone 5 64GB from the 4S 64 GB.  I had 27 GB of photos, songs + apps on the 4S and the memory showed about 25 GB of free storage remaining.  When I restored the iPhone 5 from the iPhone 4S backup, it correctly loaded the existing 27 GB of stuff but also added 25 GB of 'other' which made the available storage on the iPhone 5 just 3-4 GB.  I have no idea what's in 'other', but want to get rid of it bc it's obviously not necessary given that this is just a copy of my 4s which had 25 GB available.  I would definitely like to keep all text messages and anything else that was on my 4S.  Any help would be appreciated.  Thanks.

iPhone 5, iOS 6
  • ChrisJ4203 Level 7 Level 7 (26,670 points)
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    Oct 2, 2012 1:34 PM (in response to gtj1)

    Generally resyncing the iPhone with iTunes will repair the "Other" problem. While other contains a number of things, including the mail on the device, iOS, it is generally less than 1GB. Try the resync, because there is no way to just delete other.

  • ChrisJ4203 Level 7 Level 7 (26,670 points)
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    Oct 2, 2012 1:59 PM (in response to gtj1)

    Well, like I said there are a number of things that will be in the Other category, but large amounts like that are indicitive of a corrupt file somewhere in there. Are you storing a large amount of mail, SMS. You can do another restore, trying first from the backup. If that does not correct it, you can do a restore as a new device and then resync your content, however, that will lead to losing SMS and any application data. The decision is yours. Try the restore from backup first and see if that drops it down.

  • bmgpictures Level 2 Level 2 (260 points)
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    Oct 2, 2012 2:07 PM (in response to ChrisJ4203)

    There is ALOT in other that your not aware of.  Login content for games, emails, texts, browsing history, contacts, calendar, notes, reminders, alarms, etc....   I suggest cleaning up your phone...  Go delete the contacts you dont need anymore.  Delete games and apps that you no longer need/use, clear your browsing history more often, delete old notes and reminders that you no longer need.  It's the things you never think about that take space.  Also, turn off notifications that you dont need, for example, if you have instagram, and get 50 likes, notification center shows 5-10 notifications, but still stores all 50 till you actually open the app and view the likes.

  • ChrisJ4203 Level 7 Level 7 (26,670 points)
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    Oct 2, 2012 2:11 PM (in response to bmgpictures)

    I'm aware of what Other constitutes. I wasn't going to list everything. However, I'm still correct in saying that it normally is not larger than 1GB. I have over 1500 contacts in my phone as well as quite a great number of appointments in the calendar, which has 4 calendars in it, and I'm still under 1GB in Other. 20GB of other is extreme and is more than likely problem data.

  • ChrisJ4203 Level 7 Level 7 (26,670 points)
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    Oct 2, 2012 2:24 PM (in response to gtj1)

    I understand. While there have been some issues with iOS 6, I have been successful in updating all 4 of the iPhones here in the family, 3 of the 4, and my 4S. Good luck.


    EDIT: While this isn't exactly what you are talking about, this document addresses when the capacity reports a large amount of other See if that does anything for you.


    Message was edited by: ChrisJ4203

  • bmgpictures Level 2 Level 2 (260 points)
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    Oct 2, 2012 2:26 PM (in response to ChrisJ4203)

    Chris,  By all means, I wasn't trying to undermine you.  and I agree with what your saying.  I was just noting it because when I transferred my phone, it triplicated my contacts and when I opened any contact there phone numbe was in the same contact file 5 times...  So if I originally had 1 contact with 2 numbers, I ended up with 3 of the same contacts, and in each contact file 10 phone numbers.

  • ChrisJ4203 Level 7 Level 7 (26,670 points)
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    Oct 2, 2012 3:20 PM (in response to bmgpictures)

    No offense taken. No problem, I just wanted to ensure the OP was aware I knew what I meant. I also understand your issue with duplicates. That has been a problem with the onset of syncing contacts through Gmail, Yahoo, iCloud and iTunes. When some users were syncing both, it caused many duplicates. I hope you got everything straightened out.

  • Tom the Appleowner Level 1 Level 1 (0 points)
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    Feb 2, 2013 9:20 AM (in response to gtj1)

    I have the exactly the same problem as gtj1.

    It is obvious that there is something wrong with the IOS update and nowhere else.

    This problem has taken many hours from my life already. I want Apple to give a solution. Apple is becoming like Windows; coming out with stuff that is not ready. The reason I changed to Apple was that it was easy to use and and you did not have to worry about bugs.

    Apple, do something about this problem!!!

  • diablu Level 1 Level 1 (0 points)
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    Mar 31, 2013 5:50 PM (in response to gtj1)

    i work at app tech support

    deleting your mail, spam, ect. will take away alot of it

    clear safai history

    clear txt msg

    clear call history

    and voice mail

    hope this help

  • brianfrombrownville Level 1 Level 1 (0 points)
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    May 3, 2013 4:14 PM (in response to diablu)

    THanks diablu - I deleted my huge string of texts and phone recents and gained back almost 2 gigs of other - registered on this forum just to thank you

  • FranciscoM Level 1 Level 1 (0 points)
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    Nov 12, 2013 12:17 AM (in response to gtj1)

    I realise it has been some months since your posting, but just in case: when turning Restrictions on, iPhone shows the storage of the corresponding files under Other. Similarly, under General\Usage you will also find the adjusted usage and not the real one.

    Hence, if you really want to see the correct usage, turn all Restrictions off and then sync the phone.


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