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iPhone5 issues with WPA2/AES Wifi

185722 Views 537 Replies Latest reply: Feb 22, 2014 7:49 AM by jenniefromnew york RSS
  • Gozen Level 1 Level 1 (0 points)
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    Oct 2, 2012 12:04 PM (in response to Eric Maier)

    It does sound like my issue is different than the other ones posted here.  Sorry about that.

     

    To answer you question though, I was able to successfully connect to an AES encrypted WAP and say connected without any issues as long as my phone was literally right next to the WAP.  Once I take my phone further than 5 feet away, the connection will eventually drop.  I noticed this Wi-Fi issue immediately after unpacking my phone and I noticed it had troubles locating my WAP which was less than 10 feet away.

  • bubusamurai Calculating status...
    Currently Being Moderated
    Oct 2, 2012 12:06 PM (in response to C4RLOCO)

    ok guys, just for more information, I have a IPhone 5 black 32gb, had a WPA2-AES issues like evevyone.

    my Mac address

    88:53:9588:53:95:00:00:00 - 88:53:95:FF:FF:FFApple

    88:53 still from Apple

     

    Model Number: MD636

    Production week: 38 (September)

    Factory: DN (China, Chengdu - Foxconn)

     

    I talked to  Applecare technical support and senior rep, go over every step for two hours, final answer is go get a replacement....

  • Eric Maier Level 1 Level 1 (45 points)
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    Oct 2, 2012 12:11 PM (in response to Gozen)

    No prob.. I've seen that one a lot on the other thread. No fixes though. My guess is hardware, I'd take it back. The one hardware flaw the AppleCare rep did cop to was where the wifi indicator is completely greyed out.

  • Shaddow Level 1 Level 1 (10 points)
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    Oct 2, 2012 12:48 PM (in response to C4RLOCO)

    I am having what sounds like a very close issue to these issues. Mine connects many times correctly however a lot of days I come home from work, it's connected but no data or a tiny bit of data then it stops. A reboot always fixes it until I come home from work the next day (or or 2, it doesnt happen every day) later.

     

     

    It is WPA2/AES and I will be trying other encryption settings. I can remember macbook pros early on in the intel CPU days having probs with wpa2/aes as well.

     

    Also, I have restored, DFU restored and set up as new. Nothing seems to change it. My wife's ip5 has no such issue. Its also Apple and it 98:FE to my 98:B8

  • adrock1154 Calculating status...
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    Oct 2, 2012 1:39 PM (in response to C4RLOCO)

    Mine is 96:FF / Apple. Mine connects no problem? I haven't ever had it lose connection..

  • Brian80 Calculating status...
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    Oct 2, 2012 1:45 PM (in response to C4RLOCO)

    Just checked my phone - 20:c9 - Apple WiFi chip. Girlfriends I5 is a 98:FE - Apple chip also.

     

    Both have spotty cellular coverage and more importantly wifi problems.  I imagine this has something to do with the battery drains we have been seeing as well..

     

    At home, we have to be physically in the room with the router to connect - WPA2 AP (don't recall, but I think it may be set to AUTO TKIP or AES).

     

    At work, I sit next to the AP on our Barracuda NG FW using WPA2 with AES in counter mode with CBC-MAC CCMP and the phones will not connect at all.

    
  • Brian80 Level 1 Level 1 (0 points)
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    Oct 2, 2012 2:56 PM (in response to C4RLOCO)

    Don't know if it is worth noting, but as I sit in my office (next to the wireless AP as mentioned above); I go into Settings and I can watch my Wifi network cycle from "Company Wifi" two seconds later to "Not Connected" and immediately back to "Company Wifi".  This loop constantly repeats and never ends.  Imagine this is why my battery is terrible.

     

    The connection never fully establishes itself and if I go into the Wifi networks, the company wifi SSID shows, but the loading circle spins forever.  It may also be worth noting, I never get the wifi status bar indicator to come on.

  • Eric Maier Level 1 Level 1 (45 points)
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    Oct 2, 2012 3:08 PM (in response to Brian80)

    Apple Store Visit #2 - Exciting!

     

    So went back again today after the deep reset, got the same rep. However, instead of processing a replacement as we'd discussed, she wanted to send me home to call Applecare to "troubleshoot my network". The next part of the conversation was not pretty on either of our parts, and other than saying that won't say anything more.

     

    Basically, she said she couldn't replace the phone because she'd tested it, and hadn't seen the problem. I pointed out she hadn't tested it, because she hadn't connected to an encrypted network. I scanned the list and found "Apple Breakroom", secured. I asked her to connect to that. She did, the 1st link loaded, and she said "See, it works." I slid the phone over, hit a 2nd link, and the lil mofo froze right on cue. She picked it up, started clicking links, and the look of "Aha" on her face was just so nice to see.

     

    Apologies all around, replacement is on order. She was concerned the replacement could be bad, I said we'll just connect it to "Apple Breakroom", and if it works, I'll leave with it.

     

    I don't think it will be feasible to go thru multiple units checking mac id's. Stock is limited. But quit blaming yourselves and your networks if you have other idevices working on them. AND DON'T LEAVE THE STORE WITHOUT PROOF IT WILL CONNECT TO AND MAINTAIN INET ACCESS ON THEIR OWN **** SECURED NETWORK!

  • mccosha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2012 3:12 PM (in response to Eric Maier)

    just got an update on my replacement.

    in 2 to 3 WEEKS ??!?!?

    :-<

  • RJB4 Level 1 Level 1 (0 points)
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    Oct 2, 2012 3:41 PM (in response to mccosha)

    @Eric Maier. That is a funny story. 

  • LaLam30 Calculating status...
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    Oct 2, 2012 4:37 PM (in response to C4RLOCO)

    Just wanted to let you know that i tried all that you posted and I ended up getting a replacement phone after getting a brand new wireless router as well. The phone works beautifully now.

  • Pchu1234 Calculating status...
    Currently Being Moderated
    Oct 2, 2012 4:46 PM (in response to C4RLOCO)

    I have the same issue. My Router is D-LINK 615, connect thru WPA2. My Iphone 4 (with IOS6 installed) works fine. But my IPhone 5 isn't working. It connects to my network, but wouldn't load anything at all. Right now I have to turn off my Wi-Fi.

     

    I am sure they will probably fix it in their next patch, but I am not sure I want to wait that long. So I will see if I can exchange one tomorrow.

     

    Talking to Apple Care is a waste of time. I told them my issue, they just say to go to Genius Bar.

  • Kevin Stanchfield Level 1 Level 1 (110 points)
    Currently Being Moderated
    Oct 2, 2012 5:39 PM (in response to C4RLOCO)

    Looks like im headed in for a replacement.  I have the very specific issue where data speeds slow to a dead stop when connected to a WPA2-AES encrypted wifi networks.  Speeds are as expected on WEP and even WPA2-TKIP networks.  No noticable issues with cellular (4G, LTE).  MAC address is reported as Apple manufactured (88:53:...)

     

    Name: iPhone 5 (GSM model: AT&T and Canada)

    ModelCode: iphone_5

    Model Number: MD645

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,1

    Model introduced: 2012

    Production year: 2012

    Production week: 39  (September)

    CPU speed: 1.3GHz

    Colour: White

    Capacity: 64GB

    Factory: F1 (China, Zhengzhou - Foxconn)

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 2, 2012 5:42 PM (in response to Kevin Stanchfield)

    Good luck! Remember, don't let them just check on the open in store network and then send you home.

  • ronaldomenezes Calculating status...
    Currently Being Moderated
    Oct 2, 2012 5:43 PM (in response to C4RLOCO)

    This *****!!! Both iPhone 5 we bought have the issue that it doesn't work well on wifi with WPA2 encryption. I'm VERY VERY VERY disappointed. I have about 10 Apple products here such as ipods, imacs, appletvs and NONE of them have issue. I'm so disappointed I'm really thinking about getting an Android phone. Worse is that I don't have an Apple store close to me!!!

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