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The iPhone 5 uses Cellular Data over WiFi?

451694 Views 1,054 Replies Latest reply: Mar 19, 2014 11:16 AM by truerock RSS Branched to a new discussion.
  • primelink Level 1 Level 1 (0 points)
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    Oct 2, 2012 1:16 PM (in response to The_Eric)

    Youre lucky, My phone said i used 894MB, ROGERS online says 2GB so i called and they say it might be over billing for usage ??

     

    What does that mean. They are precharging me for data ?

  • Lawrence Finch Level 7 Level 7 (24,535 points)
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    Oct 2, 2012 1:35 PM (in response to primelink)

    Have you seen the film Minority Report? That would explain it!

  • brentfromgalloway Calculating status...
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    Oct 2, 2012 1:43 PM (in response to primelink)

    In two days after transferring my iPhone4 data/music to my iPhone5 I used 2.55 GB......2 DAYS!  I think there is something to that!

  • csquared87 Calculating status...
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    Oct 2, 2012 4:42 PM (in response to DJPlayedYA)

    I just wanted to contribute to this thread and say that I too am experiencing cell data usage despite my wifi connection. I just got the 5 a couple of weeks ago and I might have busted through my 2 gb limit (I'm awaiting for today's "usage" to register on the ATT website). Anyway, the worst offense apparently happened last night at 9:30 and I "consumed" 775MB. I was on wifi practically the whole time last night.

     

    Anyway, I'm willing to test it out, but only after the bill has come in, b/c I don't want to mess with my cell data yet. I'm going to complain to ATT and see they could remove any overage charges. I figure if we get enough complaints about this, there may be a software fix or something that Apple could provide.

     

    I'm unhappy with this phone so far. I miss my 4.

  • thecommando Level 1 Level 1 (15 points)
  • Gamtu Level 1 Level 1 (0 points)
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    Oct 2, 2012 5:03 PM (in response to csquared87)

    I'm not happy with the extreme data use.  It's made me shy away from using the phones Internet capability.  The bottom line is at this point I don't trust hue phone to not swallow up my entire data allowance in minutes.

     

    The cable news channel where I live is called bay news 9.  They just did a story on this and pointed to Apple forum complaints about it.  They specifically mentioned that Verizon made a change but AT&T customers have gotten nothing yet.  They said that Verizon's offered to not add additional charges on those customers who've been affected by this bug.

  • thecommando Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 2, 2012 5:17 PM (in response to Gamtu)

    You know what? this is probally apples way to make us pay for sprint unlimted

  • brentfromgalloway Level 1 Level 1 (0 points)
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    Oct 2, 2012 6:18 PM (in response to DJPlayedYA)

    If you haven't already heard, service providers are aware of the issue and at least Verizon that I know of has put out a patch to correct the problem.  Go to settings/general/about/verizon and you should see a box that states 'an update is available' by your provider.  Glad it wasn't my imagination.....Verizon also paid for an extra 2GB this month to make up for the data loss

  • gmadera Calculating status...
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    Oct 2, 2012 7:31 PM (in response to DJPlayedYA)

    I just called AT&T to register this issue.  The first lady was really nice about it, and said they have noted the problem and will make a note in case I do get overage, i will not be charged.  Then she transferred me to the "data" department, the lady was RUDE!  She totally accused me of not knowing how to use the apps on my phone, and that some apps are designed to use cellular data and not wifi.   I explained to her that I've had the iPhone since 2009 and never had issues like this, been using the same apps.  She was just absolutely rude and tries to point the finger back at me.  Makes me so mad!!!!!!!!

  • Ocean20 Level 6 Level 6 (12,330 points)
    Currently Being Moderated
    Oct 2, 2012 7:42 PM (in response to DJPlayedYA)

    I read a news article today in a Melbourne Australia paper that said the mobile data bug is know to Apple.  The phoen seems to prefer 4G over wifi.  Suggestions that iCould Safari syncing might be part of the problem.  Others think it might be Apple podcast appand removing it might help.  The carriers Telstra and Vodafone in Australia said they were away of issues. Telstra is in discussions with Apple to try an dfix the problemthat is causing iphone 5 to prefer LTE or 4G data over wifi even when connectd to wifi.  On twitter Telstra aid there was a suspected issue with the iphone.  Vodafone said there was an issue at its end and Optus is investigating.  Virgin Mobile is also look at the issue.  On 30 September US telco Verizon and Apple released an update which fixed an issue that caused iphone 5 to use Verizon mobile data while the phone was connected to wifi

  • markjsmith Calculating status...
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    Oct 2, 2012 7:45 PM (in response to makdaddy8888)

    Hi makdaddy8888

    Just had a lengthy conversation with Vodafone.  They say in their case with me that the issue concerns iCloud and inadvertent "consent" to sync iCloud over mobile rather than wifi?  Our phone is running iOS6 on a iPhone4, will get carrier patch deets etc asap.  On our phone the download traffic was 184mb and the upload traffic was 6.3gb.  How does this relate to your experience?

    M.

  • benjamin1 Calculating status...
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    Oct 2, 2012 8:12 PM (in response to DJPlayedYA)

    I seem to be having this issue, too... I averaged about 1.6-1.8 GB/mo. over the 2 years I had my iPhone 4, and yet somehow have racked up 2.5GB of use on my iPhone 5 in less than 2 weeks? I have not done anything that would be data intensive like Netflix streaming or anything. Just the typical uses I've been using for years.

  • Sk8Dreams Level 3 Level 3 (840 points)
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    Oct 2, 2012 8:29 PM (in response to benjamin1)

    I just heard on the 11 PM ABC news tonight in NY that Apple has issued a patch. Hope the news & apple both got it right.

  • Sk8Dreams Level 3 Level 3 (840 points)
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    Oct 2, 2012 8:32 PM (in response to Sk8Dreams)

    Looks like its old news, i.e. The Verizon patch. Haven't found anything else.

  • Shiparch Calculating status...
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    Oct 2, 2012 8:50 PM (in response to DJPlayedYA)

    I turned off my data usage as soon as I got my iPhone on Sunday, I turned it on to test and it did consume data while on wifi, I have the AT&T 200mb plan and rarely go over. My sister got her phone this morning and already consumed 850mb, she's on the grandfathered unlimited though.

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