Q: "iTunes was not properly installed. if you wish to import or burn CDs you need to reinstall iTunes."

Could you post your diagnostics for us please?

In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

... and click "Next".

When you get through to the final screen:

... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Many thanks. This looks to be our culprit:

CD Driver Not Available

CD Driver DLL Not Available

With that one, I'd start with solution 3 from the following document:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Microsoft Windows 7 Ultimate Edition (Build 7600)

Gigabyte Technology Co., Ltd. To be filled by O.E.M.

iTunes 11.0.1.12

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver Not Available

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00D4B8080D253600

Current user is an administrator.

The current local date and time is 2013-02-28 21:57:10.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 610

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

CD Driver Not Available

CD Driver DLL 2.1.3.1

With that one, I'd start with solution 3 from the following document:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Can you help me with my Itunes issue ? I have the same message and I've Repaired it through Itunes Manager ( reinstalling Itunes and selecting Repair) I've also read here to repair through my windows Control. I did that. Same issue still. Here are my results after running Itunes Diagnostics

____________________________________________________________

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

Sony Corporation VGN-SR520G

iTunes 11.0.4.4

QuickTime 7.7.2

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver Not Available

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0037BDB8096213E8

Current user is not an administrator.

The current local date and time is 2013-08-06 15:49:16.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: bacbfef65266ce1f14880911ab02cf41

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {18D4A6E8-F45A-4F28-9AD0-F9C8D88563EA}

Description:    Bluetooth Device (Personal Area Network)

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Wed Dec 31 16:00:00 1969

Lease Expires:    Wed Dec 31 16:00:00 1969

DNS Servers:   

Adapter Name:    {0FDB6DF3-7F90-400A-88BB-35067E7A6DE7}

Description:    Intel(R) WiFi Link 5100 AGN

IP Address:    192.168.0.7

Subnet Mask:    255.255.255.0

Default Gateway:    192.168.0.1

DHCP Enabled:    Yes

DHCP Server:    192.168.0.1

Lease Obtained:    Tue Aug 06 15:37:23 2013

Lease Expires:    Tue Aug 06 16:37:23 2013

DNS Servers:    71.9.127.107

        68.190.192.35

        24.205.224.36

Adapter Name:    {9E496D44-0552-48DF-AF8E-708D23F5BA00}

Description:    Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Wed Dec 31 16:00:00 1969

Lease Expires:    Wed Dec 31 16:00:00 1969

DNS Servers:   

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2013-08-06 15:48:50.

**** Device Connectivity Tests ****

iPodService 11.0.4.4 (x64) is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH9 Family USB Universal Host Controller - 2934.  Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2935.  Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2936.  Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2937.  Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2938.  Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2939.  Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A.  Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C.  Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Ricoh 1394 OHCI Compliant Host Controller.  Device is working properly.

Most Recent Devices Not Currently Connected:

iPod touch (4th generation) running firmware version 6.1.3

Serial Number:    C3LDHA9TDCPC

iPhone 5 (CDMA) running firmware version 6.1.4

Serial Number:    C39JW042F8H7

iPad 2 running firmware version 6.1.3

Serial Number:    DLXG8R5NDFJ0

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

TOSHIBA Satellite L505D

iTunes 10.7.0.21

QuickTime 7.7.2

FairPlay 2.2.19

Apple Application Support 2.3.6

iPod Updater Library [Error:0000000D]

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00E5A9FC02FA25D0

Current user is not an administrator.

The current local date and time is 2013-09-19 20:02:46.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4200    

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.7.0.21 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: PxHlpa64 (2.0.0.0),

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Error Correction is turned on for importing audio CDs.

The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: HL-DT-ST DVDRAM GT20F on CDR media at speed 24X.

b noir ! HELP ME!!

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion g4 Notebook PC

iTunes 11.2.0.115

QuickTime not available

FairPlay 2.6.12

Apple Application Support 3.0.3

iPod Updater Library 11.1f5

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0046BA480B6F3430

Current user is not an administrator.

The current local date and time is 2014-05-25 00:06:45.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Advanced Micro Devices, Inc., Radeon (TM)  HD 7670M

Advanced Micro Devices, Inc., Intel(R) HD Graphics 4000

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.2.0.115 (x64) is currently running.

iTunesHelper 11.2.0.115 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard p2-1317c

iTunes 11.2.2.3

QuickTime 7.7.4

FairPlay 2.6.12

Apple Application Support 3.0.3

iPod Updater Library 11.1f5

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0030B9600A7ADFF0

Current user is not an administrator.

The current local date and time is 2014-06-05 22:20:55.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.2.2.3 (x64) is currently running.

iTunesHelper 11.2.2.3 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 3521

iTunes 11.2.2.3

QuickTime 7.7.5

FairPlay 2.6.12

Apple Application Support 3.0.3

iPod Updater Library 11.1f5

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 003DB920030FDE40

Current user is an administrator.

The current local date and time is 2014-06-26 17:20:21.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Advanced Micro Devices, Inc., AMD Radeon HD 7670M

Advanced Micro Devices, Inc., Intel(R) HD Graphics 4000

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {6F8C3990-4DEC-4621-8378-C9D7C49515B2}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers:

Adapter Name: {003F158E-3EAD-4876-96B9-0F67F03C29A4}

Description: Dell Wireless 1703 802.11b/g/n (2.4GHz)

IP Address: 192.168.1.104

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Thu Jun 26 17:02:34 2014

Lease Expires: Thu Jun 26 19:02:34 2014

DNS Servers: 46.254.128.113

  192.168.1.1

Adapter Name: {344D6346-AF32-4C43-8744-4139DD4EE289}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-06-26 14:50:14.

**** Device Connectivity Tests ****

iPodService 11.2.2.3 (x64) is currently running.  COM interface not properly installed.

iTunesHelper 11.2.2.3 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.

Intel(R) USB 3.0 eXtensible Host Controller.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

V.Varoshkina, iPhone 5 (CDMA) running firmware version 6.1

Serial Number: F2LK8PLDDTWF

Most Recent Devices Not Currently Connected:

iPod touch (4th generation) running firmware version 6.1.3

Serial Number: C3TDF4DYDCP9

**** Device Sync Tests ****

Sync tests completed successfully.