Currently Being ModeratedOct 1, 2012 11:52 PM (in response to sjmagy)
I was just about to get in contact again with support today after noticing my alias of @me.com was gone last thursday, when I found out that after 5 days, everything is back to normal. Now I was hoping that maybe some emailmessages would come in from the past days, but I gues a lot of them are just lost. Anyway, more than happy that the problem is solved.
Currently Being ModeratedOct 2, 2012 1:48 AM (in response to sjmagy)
doesn't seems to be fixed for me.
you mean your @me domain is back on the alias page on icloud.com/preferences/acounts. ?
Currently Being ModeratedOct 2, 2012 1:52 AM (in response to davelancel)
Yes thats right, back in preferences.
And also showed up again in dropdown menu in mail app on my mac, iphone and ipad.
Maybe you have to wait little longer...
Currently Being ModeratedOct 2, 2012 7:06 AM (in response to sjmagy)
Still not working for me. Seems to be working for some but others including myself are still stuck..... Really terrible job by apple..........
Currently Being ModeratedOct 2, 2012 7:23 AM (in response to sjmagy)
maybe everyone must have contacted apple to get there own issues solved?
of where the issues fix for some people who didnt contact apple yet? please let me know
Currently Being ModeratedOct 2, 2012 7:47 AM (in response to sjmagy)
Same problem here. One of my me.com aliases not working for several days now. Very very annoying. This is pretty basic and important stuff that apple is screwing up.
Currently Being ModeratedOct 2, 2012 7:51 AM (in response to davelancel)
it's definitely a theory worth considering, I cannot speak for everyone else’s here but yes in my case I spoke to Apple rep ( I had apple care for one of my hardware so they made an appointment and called me )and magically next morning it worked again.
Currently Being ModeratedOct 2, 2012 9:36 AM (in response to davelancel)
@davelancel -- I've had a case # with support open since last Thursday morning (it went down sometime mid-day on Wednesday, 9/26), and mine is still not fixed.
Like AliasATMe.com, I'm wondering who opened a support ticket and had their issue resolved, vs those who didn't open a ticket and also have had their issue resolved. One would think that those with an active case # on file would have the issue resolved promptly, but maybe I'm being too logical.
Just 24 more hours until a full week since mine went down, while others have only been down 2-3 days (based on their posts to this thread) before getting fixed. Very, very frustrating.
Currently Being ModeratedOct 2, 2012 11:27 AM (in response to sjmagy)
Hello again to my new @me.com friends! Regarding whether a support ticket speeds things up, it hasn't with me. I've had a ticket open and have had several calls with two senior support reps, and I still don't have a functioning @me.com email alias. This is day six of a total outage.
One item of interest in yesterday's call with Apple support. When I mentioned the @me.com was my primary business email address, she said that if I had read the fine print when signing up for MobileMe I would have seen that Apple does not recommend using their email service for business! Has anybody else heard this? This makes no sense to me.
Currently Being ModeratedOct 2, 2012 11:36 AM (in response to David Bruce)
iCloud is intended as a personal service, not a business one: anyone who depends on email for their business should obtain a proper business account, where they would be paying for better support and reliability - also using an @me.com or @icloud.com address announces to your customers that you aren't prepared to pay for a business service.
Currently Being ModeratedOct 2, 2012 11:51 AM (in response to Roger Wilmut1)
Roger, .mac and mobileMe were not free services, and up until recently I considered Apple to be a company known for good products, including quality support and reliability.
I now agree with your point that since I depend on email for my business, I better pick a better vendor than Apple. I hate to let my customers see that I don't have enough sense to use a quality company, not some "fly by night", flakey operation like Apple. Thanks.
Currently Being ModeratedOct 2, 2012 8:17 PM (in response to sjmagy)
I opened a support ticket on Monday morning, and I still don't have a working me.com alias. I'm promised a call back from my support guy tomorrow.
Currently Being ModeratedOct 3, 2012 7:43 AM (in response to Roger Wilmut1)
Thanks Roger, for confirming that this relatively expensive apple service is something shoddy and unreliable that should not be used by anyone for whom email is important. An important message from a level 8 support forum ninja. If only apple had put that on the marketing material, I would have gone elsewhere and would not be so royally scr3wed by them now. Actually I would argue a 6 day outage even on a personal email service is quite a lot, and makes it a pretty crappy paid personal email service.
Currently Being ModeratedOct 3, 2012 8:16 AM (in response to flickingpeas)
...this relatively expensive apple service...
Que? iCloud is free at basic level. You only pay if you want extra storage, and it's the storage you are paying for. The email service is entirely free - any free email service isn't really a good choice for a business where profits depend on it. However I would agree that even as a personal and free service these various outages and glitches aren't acceptable.
Currently Being ModeratedOct 4, 2012 8:26 AM (in response to sjmagy)
Still have this issue - have gone round and round with apple care. Has this been resolved for most?