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iPhone 5 wifi issues

1441270 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • mccosha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2012 6:53 PM (in response to Eric Maier)

    well this is interesting.

    For obvious reasons, I turned my cellular data off - and it is connected - full speed now !!?!?!?!

     

    can someone try and confirm this please?

  • Ocean20 Level 6 Level 6 (12,255 points)
    Currently Being Moderated
    Oct 2, 2012 7:01 PM (in response to tobifs)

    I read something today on the macrumors website that explained the wifi issue.  I would read that

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 2, 2012 7:35 PM (in response to Ocean20)

    Has anyone came across these articles which were kindly sent to me

     

    http://forums.macrumors.com/showthread.php?t=1452329

     

    https://discussions.apple.com/thread/4339516?tstart=0

     

    They talk about potential MAC Addresses that are potentially not compatible "Hardware Issue"

     

    My MAC Address : 44:D8:84:63:CA:17 , perhaps another combination.

     

    This all ties in with how our devices communicate to our WAP's ?

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 2, 2012 8:22 PM (in response to Shanon.Roberts)

    RE: AES Encryption issue - Good news

     

    Another poster on this thread, ronaldomenezes

    https://discussions.apple.com/thread/4339516?start=120&tstart=0

     

    Says he was told by AppleCare the issue has been acknowleged, and a memo was issued just this afternoon to replace the affected phones.

     

    Hoping no one else has to have the unpleasant experience I had.

  • phoenixrises Calculating status...
    Currently Being Moderated
    Oct 2, 2012 9:00 PM (in response to phoenixrises)

    I have now taken it back to store for replacement and this one works great!

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 2, 2012 9:07 PM (in response to Eric Maier)

    Hi Everyone,

     

    this sounds like great news

     

    http://forums.macrumors.com/showthread.php?t=1452329

     

    https://discussions.apple.com/thread/4339516?tstart=0

     

    They talk about potential MAC Addresses that are potentially not compatible "Hardware Issue"

     

    My MAC Address : 44:D8:84:63:CA:17 , perhaps another combination.

     

    This all ties in with how our devices communicate to our WAP's ?

     

    If they are identifying Iphone 5 with these issues

     

    Are they Identifying Iphone 4s with IOS6 ugrade as having these issues as well ?

     

    As for evidence to keep on the forum for everone as im from Sydney, Australia and the CBD George St arent budging at the moment.

     

    Can we get Names, Numbers, Apple Store Replacement site, name of Apple Tech, the Apple Techs contact details, anything you can possible get when you received a replacement

     

    this could help everyone

     

    Good Luck for everyone i guess

     


  • JordanB310 Calculating status...
    Currently Being Moderated
    Oct 2, 2012 9:32 PM (in response to tobifs)

    hey guys, just wanted to give my two cents.

     

    the issue with my iphone 5 was constant wifi drops and hangs...im using an airport extreme and tried many different things and nothing seemed to work..i finally tried something i saw on another thread a while ago, where someone swithced thier router from Wireless N (a/b/g compatible) to Wireless N only... so far its solved my issue and actually seems to give me better signal. its probably just a temporary fix and i agree with the many people that said we shouldn't have to change anything when all of our previous ios decives were working just fine before  (for me, the iphone 4)

  • rdlmitedu Calculating status...
    Currently Being Moderated
    Oct 2, 2012 9:46 PM (in response to tobifs)

    I got my third iPhone 5 (two replacements..) from the San Jose Valley Fair Mall store, and this time it worked fine.  I took a verizon mifi wpa2 adapter in with me to test, and the iPhone they pulled for me seemed to work fine this time.

     

    I took it home and the Apple store wasn't working, which I thought might have been related, but it turns out it was a 5-15 minute Apple Store purchased-items outage (conveniently I was standing next to the Akamai tech who works on Apple's account, who confirmed...).  After that outage ended, the device worked fine.

     

    My MAC address on the intermediate non-working phone was 99:FE:xx..., and on the working third phone is 54:26:...

  • DrakeCovens Calculating status...
    Currently Being Moderated
    Oct 3, 2012 2:20 AM (in response to tobifs)

    All I did was turn the HTTP proxy to auto on my phone and issue resolved!!! Try it!

    Settings, Wifi, click the blue arrow on your connection, scroll to the bottom and just turn HTTP proxy to auto.

    Your connection will refresh and the problem will be resolved.

  • Barso Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 2:24 AM (in response to DrakeCovens)

    This is my third ip5 after exchanging the first two for scuffs and scrapes out of the box. The second even had 5 dead pixels and severe light-bleed in the top left corner.

    This new one now has this awful wi-fi issue but the phone is perfect in every other way.

    I called tech support and they said it's a router firmware issue yet my wifes 4S on ios6 works perfectly.

    If apple came out and said this was a software issue then I would be happy to wait but they won't so I'm out. Nokia lumia and windows phone 8 it is for me.

    You've messed up big-time apple trying to get everything under the apple banner with apple maps, apple hardware parts.

    There's a reason you use other companies for parts, because they've been doing it for a lot longer and a lot better than you have.

    I'm going for a refund today.

  • DrakeCovens Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 2:28 AM (in response to Barso)

    Try turning your http proxy under your wifi connection to auto!

  • DrakeCovens Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 2:29 AM (in response to DrakeCovens)

    On your phone.

     

    Settings, wifi, your connection, scroll to bottom, turn http proxy to auto

  • V_77 Calculating status...
    Currently Being Moderated
    Oct 3, 2012 5:23 AM (in response to tobifs)

    Here's my story, from The Netherlands:

     

    Last Monday I received the iPhone 5, and I also have very slow wi-fi connection at my house.
    I use speedtest.net and my average is 1.09 Mbps. To compare, my iphone 3Gs (which I have been using the last 3 years) manages around 11Mbps. When I connected to wi-fi at work, I managed around 5 Mbps. At home I use a Netgear router (i can post details about version and firmare tonight)....here are my phone specs:

     

    -------------------------------------------------------------------------------- -----------------------------------------------------

    Serial number: C3xxxxxTWH

    Name: iPhone 5

    ModelCode: iphone_5

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,1

    Model introduced: 2012

    Production year: 2012

    Production week: 32 (August)

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: White

    Capacity: 32GB

    Factory: C3 (China)

    External link: Technical specifications by apple-history.com

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

    -------------------------------------------------------------------------------- -----------------------------------------------------

    wi-fi chip manufacture: 68:96:7B by Apple

    -------------------------------------------------------------------------------- -----------------------------------------------------

     

    I hope this issue get's resolved by apple.I called Apple Care (the netherlands) today, and the guy on the phone didn't know about this issue.

    Maybe anyone else can help, ofr if you want me to post info I am glad to do so.

     

    <Edited By Host>

  • Zanga Calculating status...
    Currently Being Moderated
    Oct 3, 2012 3:02 AM (in response to tobifs)

    Got my 3rd iPhone 5 just now

     

    Serial number: **********WG

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD299

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,1

    Model introduced: 2012

    Production year: 2012

    Production week: 37  (September)

    CPU speed: 1.3GHz

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 32GB

    Factory: C3 (China)

     

    And the chip is:

     

    54:26:96:03:35:2C produced by Apple....

     

    I'll test it when I'll be home from work as I don't have wifi here but I already know the result....:( I'm frustrated.

     

    At this time I wait for the fix or I'll be changing it at the first occasion I'll have to get to an apple store in order to check what chip I'll be getting (the nearest from me is at 200km distance...)

  • V_77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 3:17 AM (in response to tobifs)

    Can an Admin please modify my post from Oct 3, 2012 2:40 AM, and partially blind out the serial number? If forgot to do this myself and now i can't modify my post anymore.

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