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Is anyone having issues with Pages 09 or Keynote 09 after updating to Mountain Lion?

5680 Views 25 Replies Latest reply: Feb 1, 2013 12:12 PM by tgal76 RSS
  • jenskar2 Calculating status...

    The update is on the download section of the apple site -- I just downloaded.  It has managed to now grey out all the files it just didn't want to open before.

    I tried the .doc change, got a message that the file couldn't be opened in word

    What a MESS this is -- I'm making a genius bar appointment thank god I bought one to one with the new retina display

  • putnik Level 3 Level 3 (620 points)

    ML does not use lockfiles and you can delete them.

     

    The iWork update is delivered via Software Update and MAS updates.  It is about 2 Gb.  I did the updates after installing ML, no problem.  Nor any problem opening Word documents for conversion to Pages.  I habitually hide file extensions, so that has never been a problem either (though you need them to email Word documents or the recipient can't open them).  Pages documents can be exported to other formats as before, so don't start renaming them or adding extensions.

  • jenskar2 Level 1 Level 1 (0 points)

    I solved my problem so will tell you how in case it helps someone else.  With on phone Apple help I did a safe restart, then tossed the apps in the trash, followed by their prefences files.  Did a clean install, which then prompted the download for the update, did that and everything started working perfectly.  Once your preferences are messed up, it can be very hard to fix without a clean install.

  • Sara167 Calculating status...

    Tried this too and it didn't work either.  I might just have to take it in to the Genius Bar.

  • sandersk Calculating status...

    This is what FINALLY worked for me after reinstalling and uninstalling and doing everything else mention above, and with a call to Apple's Support.

     

    Move the applications into the trash (of course) and then make sure you remove the folder called "iWork '09" in your Hard Drive Library (not your User Library) under Application Support. You can throw away your preferences too if you want, but I didn't. Then do a clean install. And THEN open the Mac App store and run the auto update (or just select Software Update from the apple menu).

     

    At first I thought it was too simple of a fix, but it indeed fixed everything. All iWork apps opened, opened files (they were saying they couldn't be opened) and Keynote finally worked (it was crashing and erroring out). I can now use all iCloud features, and everything, no problem.

     

    I am pretty tech savvy and felt silly for not even thinking of this and how easy it was to fix. I even used an app uninstaller to make sure it removed all of iWork's little bits, but it didn't do that last folder.  It has been causing problems for a week and am so glad I contacted customer support. You can contact them if you just got Mountain Lion. Just sign up to have them call you or give them a call if this doesn't work for you.

     

    Would love to hear if this worked for other people.

  • Lex_Lex Calculating status...
  • jimbob-s Calculating status...
  • Particle-Man Calculating status...

    Very frustrated.

     

    In any other version of OSX I would have done exactly that, but when I upgraded to Mountain Lion (yesterday), there is no folder "iWork '09" in my Hard Drive Library, and for the first time ever, I don't even have a User Library, so I can't even find the preferences anymore.

     

    Can someone help?

  • polgfred Calculating status...

    Yes! Finally fixed it. You just saved me 60 bucks.

  • macca7174 Calculating status...

    I have a Macbook Air late 2011, with OS X Lion, and I am having this problem.

     

    Whenever I download something it comes up with the message "The document “275114.doc” couldn’t be opened." after going through an opening process. It also does this with documents I have created and exported as .docs. I always had the .pages version, so it was never a problem.

     

    I updated Pages in July along with some iLife apps, and I've just realised that this has been a problem since around that time, but I wasn't using the App enough to think that it was anything more than just corrupted files.

     

    I am now in the position where I can't read job descriptions, because they are in .doc, and I can't seen an iWork 09 folder in my Hard drive library.

     

    Can I at least remove the update, because I was happy enough with Pages as it was (working!). Can anyone help? Thanks in advance.

  • tgal76 Calculating status...

    Thank you for posting these steps.  They helped allot.  I don't have to repurchase these apps now.

    sandersk wrote:

     

    This is what FINALLY worked for me after reinstalling and uninstalling and doing everything else mention above, and with a call to Apple's Support.

     

    Move the applications into the trash (of course) and then make sure you remove the folder called "iWork '09" in your Hard Drive Library (not your User Library) under Application Support. You can throw away your preferences too if you want, but I didn't. Then do a clean install. And THEN open the Mac App store and run the auto update (or just select Software Update from the apple menu).

     

    At first I thought it was too simple of a fix, but it indeed fixed everything. All iWork apps opened, opened files (they were saying they couldn't be opened) and Keynote finally worked (it was crashing and erroring out). I can now use all iCloud features, and everything, no problem.

     

    I am pretty tech savvy and felt silly for not even thinking of this and how easy it was to fix. I even used an app uninstaller to make sure it removed all of iWork's little bits, but it didn't do that last folder.  It has been causing problems for a week and am so glad I contacted customer support. You can contact them if you just got Mountain Lion. Just sign up to have them call you or give them a call if this doesn't work for you.

     

    Would love to hear if this worked for other people.

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