Currently Being ModeratedOct 3, 2012 8:25 AM (in response to Pointee)
Have you eliminated everything in this link? http://support.apple.com/kb/HT4085
Currently Being ModeratedOct 6, 2012 11:26 AM (in response to Pointee)
Thanks, I followed the protocol you suggested. Although, it did not solve my problem immediately, it did help me to go through the process before calling for support from Apple.