HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
mpdc19
Level 1 (0 points)

Q: I am no longer able to access the iTunes store on my PC.  When I try to connect, it just goes to a blank screen.

Has anyone else had this problem?  Thanks.

Posted on Oct 3, 2012 10:07 AM

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mpdc19

Q: I am no longer able to access the iTunes store on my PC.  When I try to connect, it just goes to a blank screen.

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  • by varjak paw,

    varjak paw varjak paw Oct 3, 2012 10:48 AM in response to mpdc19
    Level 10 (169,890 points)
    Oct 3, 2012 10:48 AM in response to mpdc19

    If you're seeing a blank iTunes Store, see this support article:

     

    http://support.apple.com/kb/TS4123

     

    If that doesn't help, try resetting Winsock. This has solved the problem for some people, at least.

     

     

    1) Click on your start menu.

    2) Go to accessories

    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 

    4) Once it opens, type in the following command... 

     

    netsh winsock reset

     

    5) hit Enter and it should say something like Winsock reset successful.

    6) Reboot your computer and try the iTunes Store again.

     

    Regards.