GC46

Q: There was an error in the app store

I have an Iphone from which I can purchase items from the app store using my account, however I got myself a MacBook Pro and more recently an IMac and on both machines I am unable to buy apps. I can get free apps but unable to buy any which have a cost. I have not got a credit card registered and instead prefer to use Itunes/App top up cards.

 

I am faced with the following when I attempt to purchase an app on either the MacBook or IMac;

 

We could not complete your request. There was an error in the App Store. Please try again later. (100)

 

I click OK and the following message appears

 

Security information required - To help ensure the security of your Apple ID we require additional information. Giving me options to cancel or continue.

 

Upon selecting continue I am prompted to sign into my Apple ID which I do and am presented with 'Manage your security questions' and option to chaneg my account details.

 

I have contcated apple by email and telephone, they have told me there is no problem with my account however the issue hasn't been resolved therefore I'd be grateful for any others who have experienced this or similar to give any advice you may have.

 

Thank you in advance

MacBook Pro, Also use IMac

Posted on Oct 3, 2012 8:48 AM

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Q: There was an error in the app store

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 3, 2012 12:05 PM in response to GC46
    Level 10 (122,442 points)
    Apple Music
    Oct 3, 2012 12:05 PM in response to GC46

    Try here >  Mac App Store: "An unknown error occurred (100)" when purchasing

     

    Other suggestions ...

     

     

    -  Temporarily disable anti virus software if installed.

     

    -  Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.

     

    -  Third party download managers are not compatible with the App Store.

     

    For downloading apps, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS

     

    If your Macs are running v10.8 Mountain Lion...

     

    Open System Preferences > Security & Privacy then select the General tab.

     

    Click the lock icon to make changes. You may be prompted for your admin password.

     

    Select:  Mac App Store and identified developers

     

    Click the lock icon to prevent further changes

     

    Then try purchasing an app.