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AT@T data overage after IOS 6 update.

7599 Views 62 Replies Latest reply: Jul 27, 2013 12:07 AM by Nequiza RSS Branched to a new discussion.
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Spearman1ca Calculating status...
Currently Being Moderated
Oct 1, 2012 3:12 PM

My iphone 4s is using data and no apps are running and I have all services shut down. I have AT&T. I called the  and they offered no solution but did refund $55.00 of my bill. Is anyone else having this problem on AT&T? I saw that Verizon customers got hit with data overages and Apple wrote a quick software fix but nothing for AT&T.

 

I check my usage rate by downloading a data monitor and in 20 minutes of my phone doing nothing it had used 70 KB's of data. This is very dtarnge because after 2 years I have never exceeded my data limit.

iPhone 4S, iOS 6
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Oct 1, 2012 5:22 PM (in response to Spearman1ca)

    I've not had any problems.

     

    Have you restored your phone as NEW?  This has helped some users.

  • tbb10 Calculating status...
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    Oct 2, 2012 2:02 AM (in response to Spearman1ca)

    I've noticed the same thing. On the 19th i had 627.7MB and now on the 1st im at 1,843.22, that's also with being on wifi most of the time. I have not been over 50% of my limit in a long time and now I'm close to going over. Hopefully I can make it till the 12th without going over.

  • Mason Feuhrer Calculating status...
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    Oct 2, 2012 7:25 AM (in response to Spearman1ca)

    I have had this happen to me. Brand new iPhone 5, setup from scratch. I went from 464MB usage to 5GB in one night. At a concert hall. With no service. AT&T supposedly is unable to lift the throttling on my account, as it's "an automated system". I'm stuck with dial-up speeds until the end of the month.

  • jak42 Calculating status...
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    Oct 2, 2012 8:49 AM (in response to gdgmacguy)

    Restore to new doesn't work. 4 gbs  since the 25th. Only thing AT&T and apple suggest is turn off cell data when on wifi.

     

    Oh yes ... That's why I bought a smart phone ... To disable the thing and turn it into a regular phone.

     

    Nice that AT&T is crediting the overage charge but seriously- a fix to Verizon but AT&T is just ignored as no problem exists?

     

    Right now - on wifi - in standby- battery has dropped 10% in less than 30 mins and 2 Meg's of cell data.  All apps closed and in standby.

     

    Yup. No problem here - works great (sarcasm intended).

  • FastTJR Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 3, 2012 11:54 AM (in response to Spearman1ca)

    I have an iPad2 and an iPhone5 both running iOS6 and using the AT&T network.

    My iPhone does not appear to be exhibiting any problems, but my iPad allegedly racked up 1GB of cellular data on Saturday (according to my online AT&T account). I was streaming the Ryder Cup coverage to my iPad that day, but was doing it over my home wi-fi network and not on the cellular network. The usage data (found under Settings>General>Usage>Cellular Usage) said I had consumed 25.5MB of cellular data since upgrading to iOS6 (when I last reset the stats).

    I called AT&T and identified the problem. The rep insisted that the issue was mine and that I couldn't have been connected to my wi-fi network, but nevertheless agreed to waive any overage charges if I exceed my 2GB data plan in the remaining 25 days of my billing cycle.

    I asked, and was able to speak to a supervisor to see if they would admit there was an issue. I pointed out that Verizon had already admitted the problem existed for them and pointed him to several reports on the web of the concern existing for AT&T as well. He was polite, but would not admit to any problem...

    My recommendation to users on AT&T using iOS6 is to regularly check your data usage online and call AT&T if you see a problem -- they will almost certainly waive any overage fees.

  • FastTJR Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 3, 2012 1:12 PM (in response to Spearman1ca)

    That would certainly be good to know.

    My Data Manager does what you want:

    http://my-data-manager.en.softonic.com/iphone

    but... I just checked and it has disappeared from the App Store and their website doesn't indicate support for iOS6.

    A quick search in the App Store didn't show any alterantives with this function.

  • Chetly Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 3, 2012 1:35 PM (in response to Spearman1ca)

    Just my two cents...but this is a recent chat transcript between myself and at&t:

     

    You are now chatting with 'Nick Cedillo'

    Nick Cedillo: I will be happy to assist you today.

    Nick Cedillo: I understand you are having issues with data usage. Is that right?

     

    Chet Lewis: thanks, yes - just wanted to add my name to the growing list of customers who have noticed enormous data usage stats since upgrading to iphone 5....Spoke with Apple and they advised they are aware of the At&t data issue and are working on it but I needed to let my carrier know I was also aware...

     

    Nick Cedillo: Ok thanks for that information. I will make a note of this on your account. Apple should be releasing a software update to resolve that issue.

     

    Chet Lewis: very good....thanks for your assistance Nick....

  • Andrew Burwell Calculating status...
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    Oct 5, 2012 9:35 AM (in response to Spearman1ca)

    Mine's been draining data since the beta on my 4S, now that it's released, I still see the same issue, and even upgraded to the iPhone 5. Data still draining.  Updated my wife's iPhone 4 to iOS 6 and she keeps getting overage charges as well.

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