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Retina Macbook Pro WiFi and Bluetooth issue

64067 Views 254 Replies Latest reply: Apr 15, 2014 5:37 AM by am28111 RSS Branched to a new discussion.
  • dondissy Calculating status...
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    Sep 23, 2012 8:32 AM (in response to nickfxx)

    For me, the update fixed it. Though, sound quality is rather poor.

  • B_zaww Calculating status...
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    Sep 23, 2012 8:46 AM (in response to eetomit)

    Update : This evening i brought my RMBP + my Magic Mouse to the Authroised Apple Repair Service : http://www.eserv.com.sg where I tested their wifi + my RMBP + my magic mouse.

     

    At the repair center, It is working without any issue. I can surf the net with my magic mouse at the repair center over Wifi. I dont know what freq their wifi is operating with..but seems like it is fibre and I assume their router is much more advance than the router at my home. (I didnt have the chance to look at their router).

     

    Thus, I believe it is my home router (LINKSYS WRT54G) problem and my home broadband is running with coaxial cable. What do you guys think?

     

    * I will do the reset of my router tommorrow or very soon.

  • eetomit Calculating status...
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    Sep 23, 2012 8:43 AM (in response to B_zaww)

    Did they have 2.4GHz or 5GHz? With 5GHz there is no inteference.

     

    More info: http://compnetworking.about.com/od/wirelessfaqs/f/5ghz-gear.htm

  • B_zaww Level 1 Level 1 (0 points)
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    Sep 23, 2012 8:45 AM (in response to eetomit)

    To eetomit,

     

    I asked the guy who attended me that what freq of the router at the repair center is operating with and he does not know it. 

  • Shootist007 Level 6 Level 6 (16,640 points)
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    Sep 23, 2012 8:46 AM (in response to B_zaww)

    They, the repair center, was probably running an N wireless network in the 5Ghz range. That is fine if all your equipment can do N wireless and in the 5Ghz range.

     

    It is not your router. It is the way the rMBP is designed. It should connect to any wireless network in any range, B/G/N and 2.4 or 5Ghz. If it doesn't then the problem is with the computer.

     

    How can it be the router when all other wireless devices, phones, pads, printers and computers of any make or model, connects just fine but the Macbook Pros, with or without Retina display, do not connect especially when the Bluetooth system is turned on.

     

    Does it connect to your router with bluetooth turned off? If it does it is NOT the router, it IS the computer.

  • B_zaww Level 1 Level 1 (0 points)
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    Sep 23, 2012 8:51 AM (in response to Shootist007)

    I got your point Shootist007.

     

    The rMBP should connect to any wireless router B/G/N.

     

    * It does connect to my home router (LINKSYS WRT54G) with bluetooth turned off.

     

    So I dont know what I should do now. Sigh.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Sep 23, 2012 9:06 AM (in response to B_zaww)

    B_zaww wrote:

     

    I got your point Shootist007.

     

    The rMBP should connect to any wireless router B/G/N.

     

    * It does connect to my home router (LINKSYS WRT54G) with bluetooth turned off.

     

    So I dont know what I should do now. Sigh.

    There is nothing you can do short of selling that rMBP and moving on to another make computer (or maybe a MBP standard).

    Apple will never admit it is a Design Flaw. Apple will always say it is your Router, Which is a Load Of Bull, even when you can show them that every other device ever made, Old or New even other Apple devices, connect to it without any problems. Apple will say it is because of the Newest Standards they are using for the Wireless system in the newest MBPs. Again this is A Load Of Bull.

    But you can't argue with them as they already have your money.

    Good Luck to you.

  • dangeruponu Calculating status...
    Currently Being Moderated
    Sep 24, 2012 10:43 AM (in response to B_zaww)

    B_zaww wrote:

     

    To eetomit,

     

    I asked the guy who attended me that what freq of the router at the repair center is operating with and he does not know it. 

    If you hold the option key and click on the wifi icon at the top, it will tell you all kinds of information about the wifi connection, e.g. freq, channel, etc...

  • mcd@mbp Calculating status...
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    Oct 3, 2012 1:54 PM (in response to B_zaww)

    Me same, when using at home Magic Mouse WiFi drops....

    On 5Ghz problem is solved. Other MBA does not have this issue only rMBP....

    Is it sure that on Windows7 ( Bootcamp ) this is not an issue ?

    Can somebody else confirm please ?

  • bartlettpsj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 5:55 AM (in response to nickfxx)

    Please add me to the list of dropping/hanging wifi with RMBP and Magic Mouse.  Bluetooth off and no problems.

     

    I have just battled through the awful battery life issues with Mountain Lion and thought I came out the other side.

     

    Does anyone know if this is another Mountain Lion issue or specific to the RMBP?

  • Evripidis90 Calculating status...
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    Oct 7, 2012 10:59 AM (in response to nickfxx)

    The same problem here...

    I tried to reset the smc but it didn't solved the issue...

    I was very excited with my brand new rMBP, but now I am ****** off!

    I hope that is a matter of software and to be solved on a future update

  • B_zaww Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2012 7:07 AM (in response to nickfxx)

    what the fcuk is going on here?

     

    I got my post deleted and besides, posts that replied to my post which is about Apple staff emailed me of sending the log files over wifi - bluetooth issue of rMBP to her.

     

    What was that all about?

  • AppNerds Calculating status...
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    Oct 11, 2012 11:03 AM (in response to B_zaww)

    I guess Big Brother is watching.

  • mcd@mbp Level 1 Level 1 (0 points)
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    Oct 11, 2012 11:12 AM (in response to mcd@mbp)

    I got today a new router and the issue disappear...

    When I switch to 2,4 GHz is slower than in 5 GHs but absolutly good enough....

    Best result is if using dualband. RMBP is on 5GHz all other devices on 2,4 GHz.

    I also tried a AirportExtreme but worse resulte, even it is still working...

  • MBPR-Owner Calculating status...
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    Oct 13, 2012 5:45 PM (in response to nickfxx)

    I have the same problem here. I got my MBP retina 2 weeks ago and everything was OK... until I connect my magic mouse today. Then my WIFI is almost useless.

     

    Well, I was hoping to buy a great product... but unfortunatly, if I can use a bluetooth mouse to surf the web, I should have bought a PC. 

     

    When can we expect this to be fixed?

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