nickfxx

Q: Retina Macbook Pro WiFi and Bluetooth issue

Hey all,

i'd be really thankful for some info on the following issue :

i've got a Retina Macbook Pro and a Bluetooth Sound System from Logitech. The System connects to Macbook via Bluetooth which always works fine. Connecting to internet via WiFi works fine as well. The problem occurs when i use both WiFi and Bluetooth simultaneously : there seems to be some kind of interference, which makes my internet either go down completely or become very slow. This issue is not that nasty, but I'd expect a $2300 machine to work perfectly. So my question is : is this problem known for all of new Retina Macbooks or is it just my unit? In case it's just my unit, i'd still have a chance of exchanging it for a new one. But i'd like to know for sure where this problems comes from. I'd also be very thankful for every other solution you can think of.

 

 

Thanks in advance

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jul 17, 2012 3:19 AM

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Q: Retina Macbook Pro WiFi and Bluetooth issue

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  • by dondissy,

    dondissy dondissy Sep 23, 2012 8:32 AM in response to nickfxx
    Level 1 (0 points)
    Sep 23, 2012 8:32 AM in response to nickfxx

    For me, the update fixed it. Though, sound quality is rather poor.

  • by B_zaww,

    B_zaww B_zaww Sep 23, 2012 8:46 AM in response to eetomit
    Level 1 (0 points)
    Sep 23, 2012 8:46 AM in response to eetomit

    Update : This evening i brought my RMBP + my Magic Mouse to the Authroised Apple Repair Service : http://www.eserv.com.sg where I tested their wifi + my RMBP + my magic mouse.

     

    At the repair center, It is working without any issue. I can surf the net with my magic mouse at the repair center over Wifi. I dont know what freq their wifi is operating with..but seems like it is fibre and I assume their router is much more advance than the router at my home. (I didnt have the chance to look at their router).

     

    Thus, I believe it is my home router (LINKSYS WRT54G) problem and my home broadband is running with coaxial cable. What do you guys think?

     

    * I will do the reset of my router tommorrow or very soon.

  • by eetomit,

    eetomit eetomit Sep 23, 2012 8:43 AM in response to B_zaww
    Level 1 (0 points)
    Sep 23, 2012 8:43 AM in response to B_zaww

    Did they have 2.4GHz or 5GHz? With 5GHz there is no inteference.

     

    More info: http://compnetworking.about.com/od/wirelessfaqs/f/5ghz-gear.htm

  • by B_zaww,

    B_zaww B_zaww Sep 23, 2012 8:45 AM in response to eetomit
    Level 1 (0 points)
    Sep 23, 2012 8:45 AM in response to eetomit

    To eetomit,

     

    I asked the guy who attended me that what freq of the router at the repair center is operating with and he does not know it. 

  • by Shootist007,

    Shootist007 Shootist007 Sep 23, 2012 8:46 AM in response to B_zaww
    Level 6 (16,660 points)
    Sep 23, 2012 8:46 AM in response to B_zaww

    They, the repair center, was probably running an N wireless network in the 5Ghz range. That is fine if all your equipment can do N wireless and in the 5Ghz range.

     

    It is not your router. It is the way the rMBP is designed. It should connect to any wireless network in any range, B/G/N and 2.4 or 5Ghz. If it doesn't then the problem is with the computer.

     

    How can it be the router when all other wireless devices, phones, pads, printers and computers of any make or model, connects just fine but the Macbook Pros, with or without Retina display, do not connect especially when the Bluetooth system is turned on.

     

    Does it connect to your router with bluetooth turned off? If it does it is NOT the router, it IS the computer.

  • by B_zaww,

    B_zaww B_zaww Sep 23, 2012 8:51 AM in response to Shootist007
    Level 1 (0 points)
    Sep 23, 2012 8:51 AM in response to Shootist007

    I got your point Shootist007.

     

    The rMBP should connect to any wireless router B/G/N.

     

    * It does connect to my home router (LINKSYS WRT54G) with bluetooth turned off.

     

    So I dont know what I should do now. Sigh.

  • by Shootist007,

    Shootist007 Shootist007 Sep 23, 2012 9:06 AM in response to B_zaww
    Level 6 (16,660 points)
    Sep 23, 2012 9:06 AM in response to B_zaww

    B_zaww wrote:

     

    I got your point Shootist007.

     

    The rMBP should connect to any wireless router B/G/N.

     

    * It does connect to my home router (LINKSYS WRT54G) with bluetooth turned off.

     

    So I dont know what I should do now. Sigh.

    There is nothing you can do short of selling that rMBP and moving on to another make computer (or maybe a MBP standard).

    Apple will never admit it is a Design Flaw. Apple will always say it is your Router, Which is a Load Of Bull, even when you can show them that every other device ever made, Old or New even other Apple devices, connect to it without any problems. Apple will say it is because of the Newest Standards they are using for the Wireless system in the newest MBPs. Again this is A Load Of Bull.

    But you can't argue with them as they already have your money.

    Good Luck to you.

  • by dangeruponu,

    dangeruponu dangeruponu Sep 24, 2012 10:43 AM in response to B_zaww
    Level 1 (0 points)
    Sep 24, 2012 10:43 AM in response to B_zaww

    B_zaww wrote:

     

    To eetomit,

     

    I asked the guy who attended me that what freq of the router at the repair center is operating with and he does not know it. 

    If you hold the option key and click on the wifi icon at the top, it will tell you all kinds of information about the wifi connection, e.g. freq, channel, etc...

  • by mcd@mbp,

    mcd@mbp mcd@mbp Oct 3, 2012 1:54 PM in response to B_zaww
    Level 1 (0 points)
    Oct 3, 2012 1:54 PM in response to B_zaww

    Me same, when using at home Magic Mouse WiFi drops....

    On 5Ghz problem is solved. Other MBA does not have this issue only rMBP....

    Is it sure that on Windows7 ( Bootcamp ) this is not an issue ?

    Can somebody else confirm please ?

  • by bartlettpsj,

    bartlettpsj bartlettpsj Oct 4, 2012 5:55 AM in response to nickfxx
    Level 1 (0 points)
    Oct 4, 2012 5:55 AM in response to nickfxx

    Please add me to the list of dropping/hanging wifi with RMBP and Magic Mouse.  Bluetooth off and no problems.

     

    I have just battled through the awful battery life issues with Mountain Lion and thought I came out the other side.

     

    Does anyone know if this is another Mountain Lion issue or specific to the RMBP?

  • by Evripidis90,

    Evripidis90 Evripidis90 Oct 7, 2012 10:59 AM in response to nickfxx
    Level 1 (0 points)
    Oct 7, 2012 10:59 AM in response to nickfxx

    The same problem here...

    I tried to reset the smc but it didn't solved the issue...

    I was very excited with my brand new rMBP, but now I am ****** off!

    I hope that is a matter of software and to be solved on a future update

  • by B_zaww,

    B_zaww B_zaww Oct 11, 2012 7:07 AM in response to nickfxx
    Level 1 (0 points)
    Oct 11, 2012 7:07 AM in response to nickfxx

    what the fcuk is going on here?

     

    I got my post deleted and besides, posts that replied to my post which is about Apple staff emailed me of sending the log files over wifi - bluetooth issue of rMBP to her.

     

    What was that all about?

  • by AppNerds,

    AppNerds AppNerds Oct 11, 2012 11:03 AM in response to B_zaww
    Level 1 (0 points)
    Oct 11, 2012 11:03 AM in response to B_zaww

    I guess Big Brother is watching.

  • by mcd@mbp,

    mcd@mbp mcd@mbp Oct 11, 2012 11:12 AM in response to mcd@mbp
    Level 1 (0 points)
    Oct 11, 2012 11:12 AM in response to mcd@mbp

    I got today a new router and the issue disappear...

    When I switch to 2,4 GHz is slower than in 5 GHs but absolutly good enough....

    Best result is if using dualband. RMBP is on 5GHz all other devices on 2,4 GHz.

    I also tried a AirportExtreme but worse resulte, even it is still working...

  • by MBPR-Owner,

    MBPR-Owner MBPR-Owner Oct 13, 2012 5:45 PM in response to nickfxx
    Level 1 (0 points)
    Oct 13, 2012 5:45 PM in response to nickfxx

    I have the same problem here. I got my MBP retina 2 weeks ago and everything was OK... until I connect my magic mouse today. Then my WIFI is almost useless.

     

    Well, I was hoping to buy a great product... but unfortunatly, if I can use a bluetooth mouse to surf the web, I should have bought a PC. 

     

    When can we expect this to be fixed?

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