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iPhone5 issues with WPA2/AES Wifi

185645 Views 537 Replies Latest reply: Feb 22, 2014 7:49 AM by jenniefromnew york RSS
  • Big RickA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 1:43 PM (in response to Big RickA)

    Just spoke with Applecare who acknowledged this was a known issue and said that Apple was working on a software fix.  My issue is not loss of Wifi but slowness of under 1mbps

  • Brent M. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 2:52 PM (in response to jgoerke)

    I have a Netgear router too, and that downgrade did allow me to connect. However, my speeds were much slower than my other networked devices and the connection was choppy... starting and stopping all the time. Not to mention, every day or two I have to reset my router. I remember when that new firmware came out, and it was supposed to address connectivity issues with DHCP networks, which is what all cable/fiber optic networks use. So, don't expect the best performance... and don't keep the defective iPhone. It's good that you have a workaround for the time being, but it's no reason to keep a defective unit that you paid good money for.

  • Brent M. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 2:53 PM (in response to hell_town_kl0wn)

    They just wrote an article about this? The rollout of VZW's update to address this data usage issue was on 9/30... they're a little behind. Lol

  • Paul Roberts7 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 3, 2012 3:58 PM (in response to Eric Maier)

    Thanks for the info.  It was no help though.  After telling me that there is no known issue with WPA2/AES at Apple the new senior rep again read me the speech about how this forum cannot be trusted.  The speech sounded the same so I'm guessing Apple has a script about not believeing anything that is posted here.

     

    I asked if everyone here was lying and got the same.  So I said "That's why someone posted a Engineer's name and case number so that you CAN verify they are telling the truth" and research the problem.

     

    The rep would not accept the case number and indicated that they aren't allowed to look at another person's case.  After some raised-voice back-and-forth about how do they know if there is a problem if they won't share information between them (I'm guessing only things that come down the from the top of the Apple tree as a memo can be considered an issue.) somehow we finally got to the point where a ticket was sent to an engineer.

     

    Who knows where it will go from there but the REAL problem here is that Apple basically covers their ears and starts chanting "I can't hear you" over and over so they can say there are no known issues.

     

    FRUSTRATING.  If they would admit there is a software issue I'll wait for a fix.  If they can't, then that makes me think it's hardware and I don't want to get stuck with bad hardware that I can't warranty or return because they claim it's fine.

  • RJB4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 5:37 PM (in response to C4RLOCO)

    My senior rep is off today according to his voicemail. Guess ill have to wait to update tomorrow. I did have someone I know come over tonight with their iphone 5 and they were able to use my AES wifi no problem. That's an iPhone 4, iPhone 4S, iPad 2, iPad 3, MacBook Pro, AND an iPhone 5 all work fine on my home wifi. I think it's safe to say MY iPhone 5 is the problem.

  • Garafraxa Calculating status...
    Currently Being Moderated
    Oct 3, 2012 5:51 PM (in response to Garafraxa)

    Got my 3rd iPhone via courier Wednesday afternoon. My saga starts on page 11 of this thread. The long and the short of it is this: the problem exists with this phone, too.

     

    Here's the gory details:

    All black 64GB

    1st phone:

      Factory: F1 (China, Zhengzhou - Foxconn), production week 36


    2nd phone:

      Factory: DN (China, Chengdu - Foxconn), production week 36

         MAC address indicates Apple chip


    3rd phone:

      Factory: F2 (location undetermined), production week 38

         MAC address indicates Apple chip

     

    So, back to the Apple Store tomorrow to try to swap to my 4th phone and play the Intel lottery. I will keep this up until I get a working unit or a new iOS version addresses these very serious deficiencies. I fear that this is a hardware issue, and am unwilling to sit back and see my warrantee period expire while waiting for a software fix.

     

    I can't imagine the size and scope of this bug for me to have received 3 affected phones from 3 different factories produced over the span of at least 3 weeks!

  • Shaddow Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 3, 2012 5:53 PM (in response to Garafraxa)

    I think it's been determined there are no intel mac addresses. It was a mistake by the OP.

  • mccosha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 5:55 PM (in response to Garafraxa)

    well that ***!

    >-/

    hmmm.... not linking this affair very much. I can feel the patience wearing out.

  • Garafraxa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 5:58 PM (in response to Big RickA)

    Me, too. I have yet to see a speed greater than 0.36Mbps on a network that consistently delivers 5-7Mbps to all other Apple and non-Apple devices in the home.

    Big RickA wrote:

     

    Just spoke with Applecare who acknowledged this was a known issue and said that Apple was working on a software fix.  My issue is not loss of Wifi but slowness of under 1mbps

  • ysetiawa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 6:01 PM (in response to Big RickA)

    O m g.. there's finally someone from AppleCare who's smart enough to admit that there is an issue??? Not freaking blaming the router and our inability to configure router??

  • ysetiawa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 6:02 PM (in response to Garafraxa)

    Hi.. how can you get so much details about where the production was, and which week? would u mind sharing? thankssss

  • Garafraxa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 6:07 PM (in response to ysetiawa)

    Enter your serial number for factory and production week details:

    http://www.chipmunk.nl/klantenservice/applemodel.html/

     

    Enter the first 4 digits of your MAC address for chip manufacture details:

    http://www.hwaddress.com

    (Shaddow notes above that the MAC address and chip details may be a red herring.)

  • ketterj Calculating status...
    Currently Being Moderated
    Oct 3, 2012 6:11 PM (in response to C4RLOCO)

    I have a 16GB Model ND297X which has a serial number starting with DN and it would not connect to my Cisco Access Point running WPA2-PSK AES. When i changed the router to TKIP+AES it connected fine. So definately AES only problem.

     

    Production year: 2012

    Production week: 36 (September)

    Name: iPhone 5

    ModelCode: iphone_5

    Group1: iPhone

    Group2:

    Generation: 7

    Machine Model: iPhone5,1

    CPU speed: 1.3GHz

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 16GB

    Factory: DN (China, Chengdu - Foxconn)

     

    MAC is 68:96

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 3, 2012 7:43 PM (in response to Paul Roberts7)

    Paul Roberts7 wrote:

     

    Thanks for the info.  It was no help though.  After telling me that there is no known issue with WPA2/AES at Apple the new senior rep again read me the speech about how this forum cannot be trusted.  The speech sounded the same so I'm guessing Apple has a script about not believeing anything that is posted here.

     

    I asked if everyone here was lying and got the same.  So I said "That's why someone posted a Engineer's name and case number so that you CAN verify they are telling the truth" and research the problem.

     

    The rep would not accept the case number and indicated that they aren't allowed to look at another person's case.  After some raised-voice back-and-forth about how do they know if there is a problem if they won't share information between them (I'm guessing only things that come down the from the top of the Apple tree as a memo can be considered an issue.) somehow we finally got to the point where a ticket was sent to an engineer.

     

    Who knows where it will go from there but the REAL problem here is that Apple basically covers their ears and starts chanting "I can't hear you" over and over so they can say there are no known issues.

     

    FRUSTRATING.  If they would admit there is a software issue I'll wait for a fix.  If they can't, then that makes me think it's hardware and I don't want to get stuck with bad hardware that I can't warranty or return because they claim it's fine.

    Ugh Paul, that's ridiculous. Even worse than my experience. They should re-brand their support as AppleDon'tCare® (or AppleWon'tCare®, AppleCouldn'tCareLess®...) Wonder if I started a discussion for choosing the best name if they'd let it stay up? ;-)

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