Skip navigation

Parental Controls bug in Mountain Lion 10.8.2

61344 Views 176 Replies Latest reply: Mar 8, 2014 2:19 PM by ZManCO RSS
  • Rembert Oldenboom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2012 12:31 PM (in response to AdeleS)



    This sounds like you don't need parental controls at all: just allow your kids to have their own account on your mac. That way they won't be able to see your Mail and at the same time they can use the Mail program for their own email. This is exactly similar to my setup.

  • Király Level 6 Level 6 (9,460 points)
    Currently Being Moderated
    Oct 2, 2012 4:12 PM (in response to AdeleS)

    Well, lo and behold, I actually fixed it. This is what I did:


    1. Turn off parental controls for all accounts
    2. Make a new user account
    3. turn on parental controls only for the new account, set web browsing to unrestricted
    4. log in to the new account
    5. log out of the new account
    6. delete the new account
    7. Turn parental controls back on for the accounts that needed them
    8. Log in to the managed accounts and see if browsing now works


    Voila! It works! Hopefully it will work for some of you too.

  • Kmbornmann Calculating status...
    Currently Being Moderated
    Oct 2, 2012 5:23 PM (in response to Király)



    You rock!  Just updated to the new OS and discovered the same problem everyone else has stated. Thank you for the work around - saved major homework headaches to night. Now, if Apple would just fix the bug parents everywhere would be much happier.


    I wonder if we would have had the same problems if we had turned off parental controls before the update?


    Thank you!

  • danykaffee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2012 11:15 PM (in response to Király)


    I've tried... did not work. As a matter of facts, by doing this, only few web sites can be accessed. For most of them (Apple, Google, ...) I get a masseage saying that Safari cannot connect to the web. No more pop-ups, but no web either...

  • sarahandjames Calculating status...
    Currently Being Moderated
    Oct 3, 2012 5:10 AM (in response to Weborican)

    My problems started with ML 10.8.  I upgraded to 10.8.1 a few weeks ago, hoping the problem had been addressed, but I still lacked access to certain sites when PC was enabled.  I decided not to upgrade to 10.8.2 after I read all the problems encountered with that version. 


    I don't want some quick fix, I want an operating system that has working parental controls!  Is that too much to ask?

  • Horsman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 6:02 AM (in response to Horsman)

    I've tried a number of work-arounds as suggested on this thread but none work. The only thing that stops the security warnings is deleting the account, creating it again and allowing unrestricted web access in parental controls.


    The main problem for me comes from url references that are hidden from the user. For instance pops up a security warning for multiple https urls that I've not tried to get to - they are linked to in the site code. The the amount of similar hidden links (trackers, advertisers, facebook 'like' button links ......) makes the whole thing unusable.


    Here's a screenshot example (even opening the Skitch application to take the screenshot caused two https warnings!):


    Parental Controls Issue.jpeg

  • MaxPowerBE Calculating status...
    Currently Being Moderated
    Oct 3, 2012 8:58 AM (in response to araym)



    Here is the solution that worked for me. I have done it on 4 different Macs and it has worked everytime. The problem appears to have been around for several years and keeps popping back up with various updates to OS/X. There seems to be some issue created when you turn on Time Limits under the Bedtime section which creates the problem. You need remove those settings and then disable the logging that is done for the family controls. Here is how to do it:


    1: Logon as a user with administrator permissions.


    2: Open the Parental Controls settings for the user. Go to the Time Limits section. Remove any check boxes and settings under the Bedtime section such as School Nights or Weekends.


    3: Run the Terminal app. Enter the following line in the terminal app. Make sure you replace username with the actual username of the user you are trying to fix. It will probably ask you for a password which is your password as administrator.


    /usr/bin/sudo /usr/bin/dscl . -mcxset /users/username web always -bool false


    4: Logout and test the user

  • jsalino Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 12:05 PM (in response to MaxPowerBE)

    MaxPowerBE I have tried your SOLUTION on numerous macs and I'm sorry but it doesn't really fix anything. 


    There are at least 7 documented bugs for parental controls in this thread and all of them return after a reboot.




    bedtime vs hour allotment conflict

    secureweb access issues even if website control is deselcted

    multiple versions of same program appearing in app control




    if you are reading this thread please take the time to lodge a complaint through the apple web site


    the link can be found in several posts in the preceeding pages

  • joshuagans Calculating status...
    Currently Being Moderated
    Oct 3, 2012 3:57 PM (in response to araym)

    I just posted about this at Forbes.



    Hopefully it will spur them to a quicker solution.

  • Rohit L Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2012 5:35 PM (in response to joshuagans)

    Thanks for bringing some attention to "Parentgate". Hopefully it will help spur Apple to respond.



  • devinhedge Calculating status...
    Currently Being Moderated
    Oct 4, 2012 8:40 AM (in response to araym)

    It appears this is a problem with Lion also. I enabled Parental Controls, switched on "Try to limit access to adult websites automatically" and am blocked from any website using https.

  • danykaffee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 1:24 PM (in response to devinhedge)

    Strange... 10.7.5 on my MacBook and no issue with that.

  • Weborican Level 1 Level 1 (115 points)
  • danykaffee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 2:24 PM (in response to Weborican)

    GREAT! It does seem to work as before! thanks... still desappointed that Apple did not tell us offiscially they were working on that...

  • jsalino Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 2:44 PM (in response to danykaffee)

    Can anyone who has installed the update tell the rest of us if the repairs only one issue (secured web) or all the issues as outlined in this thread?  Thank you.


More Like This

  • Retrieving data ...

Bookmarked By (18)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.