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iPhone 4S rear camera is tilted

278 Views 1 Reply Latest reply: Oct 3, 2012 5:28 PM by anrsbes.charles RSS
Doug Sekus Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 13, 2011 10:19 AM

I had a problem with the rear camera on my new iPhone4S.  The rear camera is tilted, and everypicture I took was tilted about 3-4 degrees. I could verify this by lining up the top of the camera with a horizontalline in an image, and then looking at the camera image and gridline. Thepicture was tilted.  And to further verify,all my pictures were tilted.  I verifiedthis with several people at work, and all agreed the camera was tilted.


I took the phone to my local apple store.  They took a quick look in the store, and agreed.  They replaced the phone, and all is nowfine.  When I got home I looked morecarefully at the Genius Bar Work Authorization & Service Confirmation.  The Problem Description stated that “unableto reproduce issue” and “Resolution: replace at customer’s request. Customer isaware that this is a one time exception.“


So, the Apple employee never told me they could notreproduce the issue.  I never asked for areplacement phone, Apple made that determination.  I just wanted the camera fixed.  Also, the Apple employee NEVER made me awarethat the phone replacement was a one time exception.


I did sign the Genius Bar Work Authorization & ServiceConfirmation.  I should have read it morecarefully.  But Apple should havediscussed this with me.


Thoughts?  And hasanyone had a similar camera problem?


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