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dfmcallister

Q: iphone is disabled connect to itunes HOW????

i have connected my phone to the computer and nothing. phone still reads disabled connect to iTunes. frustrated!!!!!!!!!!!!!!!!!!!!!!!!!

iPhone 4

Posted on Jul 26, 2012 9:00 AM

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Q: iphone is disabled connect to itunes HOW????

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  • by Bonesaw1962,Helpful

    Bonesaw1962 Bonesaw1962 Jul 26, 2012 10:01 AM in response to dfmcallister
    Level 4 (1,260 points)
    Jul 26, 2012 10:01 AM in response to dfmcallister

    df, did it start as a device pass code issue? Is the phone detected by iTunes?  Did any particular events precede the situation you are describing? 

  • by brad805,Helpful

    brad805 brad805 Jul 26, 2012 11:30 AM in response to dfmcallister
    Level 5 (7,345 points)
    Jul 26, 2012 11:30 AM in response to dfmcallister

    Open iTunes on computer, connect iPhone to computer with USB cable. Hold both Home and Power buttons on iPhone until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.

  • by roaminggnome,Helpful

    roaminggnome roaminggnome Jul 26, 2012 11:32 AM in response to dfmcallister
    Level 10 (96,899 points)
    Jul 26, 2012 11:32 AM in response to dfmcallister

    Restore the iphone

  • by NYC JaTT,Helpful

    NYC JaTT NYC JaTT Sep 9, 2012 1:57 PM in response to dfmcallister
    Level 1 (10 points)
    Sep 9, 2012 1:57 PM in response to dfmcallister

    Connect to iTunes
    Right Click on iPhone-on left pane
    Click Backup
    Its going to tell you"iphones is locked with passcode,please try again later"
    That time you be able to enter your screen lock passcode.
    Enter your passcode and then It will Unlock!

  • by I Am Legendary!,

    I Am Legendary! I Am Legendary! Sep 16, 2012 8:11 AM in response to NYC JaTT
    Level 1 (0 points)
    Sep 16, 2012 8:11 AM in response to NYC JaTT

    Thanks a lot. I would have restored if I didnt see your suggestion. Saved a lot of time.

     

    But I dont know why my phone was disabled. I didnt enter a wrong password or something.

  • by NYC JaTT,Helpful

    NYC JaTT NYC JaTT Sep 16, 2012 1:39 PM in response to I Am Legendary!
    Level 1 (10 points)
    Sep 16, 2012 1:39 PM in response to I Am Legendary!

    I am happy my idea worked. Unlike someone else messaged me saying "There is No way my instructions will work.. I have to restore the phone".

    Just for everyone else here..try what I wrote before before making assumptions..lol

  • by ceez38,Helpful

    ceez38 ceez38 Sep 17, 2012 6:56 PM in response to dfmcallister
    Level 1 (5 points)
    Sep 17, 2012 6:56 PM in response to dfmcallister

    Well, my iPhone 4S got fixed by itself after about 5 hours being disabled. A "friend" was trying to break into it. Here's what I did. I connected it to the iTunes computer I always connect it to. My only option was to restore it, but I had not backed it up for months, so I decided to at least copy my pictures. I was using iPhone Browser to copy all my pictures (about 10.5GB) so I left it alone and went to watch TV while copying.  When I came back to my computer to check the copy progress I checked my iPhone as well and the DISABLED message was gone and I was able to login again!    YEAH!  So I guess it's just a matter of time, from the moment it got locked till' it was good again was about 5 hours. Anyone with the same experience please confirm so we know what the fix is.  Thanks!

  • by budinsky,Helpful

    budinsky budinsky Sep 21, 2012 12:51 PM in response to dfmcallister
    Level 1 (5 points)
    Sep 21, 2012 12:51 PM in response to dfmcallister

    I am frustrated. My son is autistic. The iphone is critical for him. He has been trying for two weeks to get past the "iphone is disabled, connect to itunes." All he gets is the emergency phone number pad.  He has asked for help from apple and others. He turned the problem over to me today. Though I am a mac person from way back, I have never used an iphone. I went on itunes, put in the information he gave me re: user name and password. Apparently this isn't right, but this is all he remembers. I've read the instructions for going into the DFU mode, but how would I get to the "home" button, thanks, budinsky.

  • by Texano23,Helpful

    Texano23 Texano23 Oct 3, 2012 6:16 PM in response to NYC JaTT
    Level 1 (5 points)
    Oct 3, 2012 6:16 PM in response to NYC JaTT

    HEY WHEN I CONNECT MY IPHONE TO ITUNES IT STILL WONT LET ME DISABLE MY PHONE. CAN YOU PLEASE HELP ME.

  • by jarrodschulz1,Helpful

    jarrodschulz1 jarrodschulz1 Nov 20, 2012 12:37 PM in response to dfmcallister
    Level 1 (5 points)
    Nov 20, 2012 12:37 PM in response to dfmcallister

    me to if you find out how can you please tell me

  • by 1nfam0us,Helpful

    1nfam0us 1nfam0us Nov 20, 2012 12:40 PM in response to dfmcallister
    Level 1 (15 points)
    Nov 20, 2012 12:40 PM in response to dfmcallister

    http://support.apple.com/kb/HT1808

     

    Putting the device into recovery mode should make iTunes recognize it.

  • by LaceyJ ,Helpful

    LaceyJ LaceyJ Dec 26, 2012 10:41 AM in response to NYC JaTT
    Level 1 (5 points)
    Dec 26, 2012 10:41 AM in response to NYC JaTT

    Well my daughter locked up phone pretty good! "Disabled Connect to Itunes" so I did but it was only giving me the option to restore. I tried right clicking and then backing up and it still did not let me enter the password. Then I decided to see if it would let me Sync it, WOOHOO it worked. All my text messages starting coming in and it was allowing me to re-enter my password. So your hint did help some, it certainly got me on the right path. Thank you!

  • by Atta.900,Helpful

    Atta.900 Atta.900 Jan 31, 2013 1:29 PM in response to dfmcallister
    Level 1 (5 points)
    Jan 31, 2013 1:29 PM in response to dfmcallister

    well my doughter locked my iphone disabled connect to itunes, so i can not able to restart the iphone please help me for the connecting to the itunes

     

     

     

     

    thanks

     

    attakakar

  • by Full Metal Norris,Helpful

    Full Metal Norris Full Metal Norris Mar 3, 2013 3:42 PM in response to dfmcallister
    Level 1 (5 points)
    Mar 3, 2013 3:42 PM in response to dfmcallister

    My wife had this same problem and had to do a restore however she never synced to itunes and would've lost all her 300+ pics.  Called Apple tech for suggestions and they said there is absolutely nothing you can do to recover the pics before a restore.  Well DEAD WRONG......enter your phone in recovery mode while connected to a pc.  Then go to computer and depending on what Windows program, mine said Photo Stream, and I was able to drag and drop all the pics onto my pc.  Not sure if it would do the same with a mac.  Hope this helps others with the same issue.

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