Skip navigation

TS1474: iOS: Issues syncing content with multiple computers using iTunes

Learn about iOS: Issues syncing content with multiple computers using iTunes

TS1474 contacts will not save

3230 Views 19 Replies Latest reply: Jan 29, 2014 9:01 AM by jcorbett2000 RSS
1 2 Previous Next
pavunae Calculating status...
Currently Being Moderated
May 2, 2012 8:35 AM

Contacts will not save

iPhone 4, iOS 5.1
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    May 2, 2012 9:56 AM (in response to pavunae)

    The sky is blue.

  • m67callen Calculating status...
    Currently Being Moderated
    May 30, 2012 3:32 AM (in response to pavunae)

    I am having the same issues. Contacts will be there for a few days and then some (maybe half) will be gone.

  • Marine2821 Calculating status...
    Currently Being Moderated
    Aug 23, 2012 7:35 AM (in response to pavunae)

    If you have another user on your account with contacts turned on in iCloud and they delete something from their phone it will also get deleted from yours!  Not sure if this helps but it was worth a try my husband and I had that problem when we first set up the iCloud!

  • george60 Calculating status...
    Currently Being Moderated
    Oct 1, 2012 2:04 PM (in response to pavunae)

    I have installed 10.8.2 Mountain Lion since two days on my iMac 24" 2,8 GHz, 4GB Ram, (24" Mid 2007) and I have performed an installation over the fresh Lion installation of some months ago.

    I'm struggling about Contacts/Address book database as today I have discovered that some data modification were NOT stored at all.

    In the previous version it was possible to modify data in the "note" without modifying the entire record. Changing other data was necessary (of course) to push the Modify button.

    Now with 7.1 Contacts/Address book i can edit as before my data in the note field, but they are not stored; completely UNRELIABLE.

    If the program let me edit the data, then this data must be saved.

    (I'm not using iCloud).

     

    any suggestion?

  • Robert H. Weber Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 2, 2012 11:10 AM (in response to george60)

    I am having the same problem.  I can create new contact information on the cloud and it goes into my contacts file on my desktop without any problem.  However, if I try to create a new contact, or change an old one, on my desktop, it cannot be saved.

     

    Help.

  • KariChumley Calculating status...
    Currently Being Moderated
    Oct 2, 2012 11:23 AM (in response to pavunae)

    My husband is having this same problem. He puts contacts in and it will save some delete some. He has put them back in four or five times.

  • shuttermanic Calculating status...
    Currently Being Moderated
    Oct 3, 2012 6:40 PM (in response to pavunae)

    I am also having the same problem and cannot find an answer on this forum.  I cannot save new contacts or edit older contacts and save them, running Mountain Lion OS on my MacPro. Apple, please provide possible solutions!

  • wizkid33 Calculating status...
    Currently Being Moderated
    Oct 15, 2012 3:47 PM (in response to pavunae)

    I have this problem in 10.8.2 on a mbp 2010. Don't know how long I've had the problem but noticed it when I needed to rely on some important information that I had previously added in the Note section of a contact. When I closed the app and relaunched it, the information was no longer there. It doesn't happen all the time so its frustrating and I don't know if I can rely on this app. I don't sync contacts across multiple devices or on the cloud. I just keep things simple and use it locally on my mbp.

     

    Here's a couple of instances that confirms the problem along with a WORKAROUND:

     

    Apple care support - advisor was able to replicate the problem and said he would report it. Kudos to the advisor for this workaround: after you edit a note of a contact, click on another contact, then click in the note area of that contact before you close the application. This seems to work most of the time.

     

    Best Buy - salesperson was able to replicate the problem on a 15" mbp retina osx 10.8.2. The desktops, mbp's and mba's with osx 10.7.x did not seem to have the problem. (Interestingly, when the salesperson repeated this a few times, the Contacts icon disappeared from the dock and he had to go search for it and drag it back to the dock.)

     

     


  • khap Calculating status...
    Currently Being Moderated
    Dec 8, 2012 7:36 PM (in response to wizkid33)

    wizkid33, I've seen the same results and the workaround works.  Further, if you work "edit" mode and and Save it keeps the info. I've only had this problem since Mountain Lion MBP 2008.

  • Randy Burleson1 Calculating status...
    Currently Being Moderated
    Mar 4, 2013 5:55 PM (in response to pavunae)

    I have the same problem with Contacts not saving my edits or changes. I can't even just delete a contact either.

    I am on Mountain Lion and MBP

  • Randy Burleson1 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 30, 2013 7:10 AM (in response to pavunae)

    I have the same issue.

    I will have to try the weird workaround. But, really apple? We shouldn't have to do that. Can we get this fixed in the next update?

     

    Also when I downloaded LION it didn't download the Address Book app. that seems odd to me. Does anyone know where I can download the Address Book app by itself? It doesn't seem to be on the App Store.

  • Randy Burleson1 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 30, 2013 7:32 AM (in response to Randy Burleson1)

    I tried the "workaround" of clicking in the note are of another contact and clicking in the note area of that other contact and then saving. It DID NOT work for me. Contacts is unuseable. Apple please fix this!

  • wizkid33 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2013 7:48 PM (in response to Randy Burleson1)

    Randy, an Apple advisor told me if you click on edit, then update your Contacts note, then save, that supposedly works. However, the same Apple advisor told me this is still a bug since the Contacts app should NOT allow you to make changes unless it saves the data, or at least prompt you to save. I'm thinking that Apple has not fixed this because the app has become too complicated in the sense that it interacts with other apps, cloud, etc. I've given up on Contacts and moved everything to Outlook.

  • gyodock Calculating status...
    Currently Being Moderated
    Apr 30, 2013 7:14 PM (in response to pavunae)

    I spent 5 hours with tech support. Reset iCloud settings, sent test contacts to iCloud, and nothing. Basic problem, is I get a text from someone, I save as new contact, and it's not saved in contacts. Go back to message app, and it's now labeled as me new contact name, go back to contacts app, and nothing. Very frustrating!!! Just did a full reinstall from backup, and same thing. Ahhh!!!! I was told a senior software tech would contact me, and it's been a week, and nothing. I think its a bug that cannot be fixed. Getting tired. I called today, and was told to go to the Apple Store Genius Bar for help. Getting tired again!!!!

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.