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My mail wont stay deleted

14125 Views 27 Replies Latest reply: Jul 12, 2013 4:48 PM by JohnTh RSS
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jackielynne94 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 3, 2012 6:24 PM

so when i delete my mail from my trash/spam/junk they will delete but the second I click on another mailbox all of the messages that i just deleted start filtering back in. I have set mail back to default settings and deleted my email account and re-added it but the mail comes with it. These e-mails are from when i first got my email and since they wont delete they keep piling up! I have around 5000 emails that will not stay deleted! I have tried everything!

MacBook Pro
  • BGreg Level 6 Level 6 (17,500 points)
    Currently Being Moderated
    Oct 3, 2012 7:16 PM (in response to jackielynne94)

    Have you tried highlighting the mail box on the left side, and on the menu bar click mailbox then rebuild? That will usually get rid of deleted messages that won't leave.

  • silvergc Level 3 Level 3 (750 points)
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    Oct 5, 2012 1:54 PM (in response to jackielynne94)

    Have you checked the setting to delete the mail off the server when you delete from Mail?  I'd suggest checking on your email using Safari to access your email account web interface.  See if your emails are still on the server.

  • silvergc Level 3 Level 3 (750 points)
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    Oct 8, 2012 8:02 AM (in response to jackielynne94)

    OK, this is a bit strange.  I have never seen this behavior on any email program (Apple or MS).  One last question so that I can see if I see the same behavior:  How are you deleting the messages?  Are you selecting the messages and "deleting" them, or are you using the menu to empty all deleted items and empty the junk mail folder?

  • FanandSceptic Level 1 Level 1 (0 points)
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    Oct 22, 2012 9:24 PM (in response to jackielynne94)

    I am having similar problem. And to say to switch to using Safari and not the Mail client isn't much help, since the point is to have access to email offline.

  • silvergc Level 3 Level 3 (750 points)
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    Oct 23, 2012 7:15 AM (in response to FanandSceptic)

    I wasn't suggesting switch to Safari to read the email, just to get to the account and check the settings there to see where the problem lies.

     

    I, myself, hate accessing my email through the web sites.  I only use it as a last resort.

     

    But, I was just asking for some information to see if I could help.

  • Stan in London Level 1 Level 1 (15 points)
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    Dec 16, 2012 12:31 AM (in response to BGreg)

    Thanks seems to have worked I must remember that one. Company server uses Outlook, sometimes bypassing Mail and going to web based outlook allows me to clear persistent messages but this worked a treat.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 13, 2013 10:52 AM (in response to jackielynne94)

    jackielynne94 wrote:

     

    I have tried all of the ways you listed. no luck

    Please confirm that you have a Gmail account.

  • ksv666 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2013 11:32 PM (in response to Csound1)

    I am having the same problem.

     

    I have a Macbook Pro..brand new.  I am using GoDaddy for IMAP services (about 8 accounts).

     

    I have seen that I will go through a bunch of emails in my "inbox" (the consolidated inbox for all my accounts).  I will delete a bunch of emails.  They disappear and stay gone for a while.

     

    When I explore other mailboxes individually and then go back and click on the "inbox" for all accounts and there they all.  All the messages I replied to, moved to other folders, and deleted.  It's really bad!

     

    I have rebuilt the overall inbox as well as all the other individual ones.

     

    On a side note, spelling and grammar checking in Safair *****.  It never works.  Happens in Mac Mail too.

     

    I have been a PC person for decades and am trying to move over to Mac.  This stuf makes it very hard to do this.  It is continual frustration and I am doing just the easy stuff.  Outlook doesnt have any of these problems.  Sure, it may run poorly on the Mac, but how much worse can it be from this?  Look above, note that the spell check inside of Safari did not catch the spelling errors?

     

    Please help!!!!

  • ksv666 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2013 11:32 PM (in response to BGreg)

    Please help us.  It looks like you have been around for a while.  We need help.

  • JohnTh Level 2 Level 2 (365 points)
    Currently Being Moderated
    Jan 17, 2013 2:48 AM (in response to jackielynne94)

    IF its your GMail within which your emails are not being deleted, you need to go to your GMail and alter your settings there. Its under:

    - Gmail/Settings/Forwarding and POP/IMAP/When I mark a message in IMAP as deleted ... Check auto expunge off.

    - And the very next option: When a message is marked as deleted and expunged ... Check immediately delete the message forever. Once you have deleted all your old trash, you could reset it back to 'Move the message to the Trash' so that if you accidently remove something it isnt lost forever.

  • JohnTh Level 2 Level 2 (365 points)
    Currently Being Moderated
    Jan 17, 2013 2:51 AM (in response to jackielynne94)

    Simply delete the account and create a new one. This will break whatever connection your Apple Mail program is holding on to and simply recreate all of your GMail all over again.

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