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TS2377: MacBook Pro: Distorted video or no video issues

Learn about MacBook Pro: Distorted video or no video issues

TS2377 Went to the Apple Store and they said the program ended in July 2012.

10199 Views 27 Replies Latest reply: Apr 4, 2013 1:43 PM by The_ErsatZ_Planet RSS
  • rrahimi Level 3 Level 3 (615 points)

    Apple Repairs, shoot first, ask questions later...

     

    At least you're getting it fixed which is good news.

  • smontanaro Calculating status...

    My MBP conked out in the past couple weeks, only staying up for a few minutes to a few hours before freezing.  I took it to Lapin Systems here in Evanston yesterday.  They diagnosed video card problems.  With the demise of the NVIDIA replacement program, it seems I have a few options:

    • doorstop
    • logic board replacement
    • depot repair from Apple
    • third party logic board repair/replacement

    While it was still under Apple Care coverage I sent it back to have the display replaced.  At some point n the past I upgraded the RAM to 3gb and recently swapped out the hard drive for an SSD from Other World. I don't know if those changes would cause Apple to consider the machine had been tampered with and thus incur a higher repair cost.

     

    I was kind of leaning to a third-party repair, then giving the computer to my son.  Does anyone have experience with third-party repair/replace options?

     

    Thx,

     

    S

  • rrahimi Level 3 Level 3 (615 points)

    Hard drive and memory upgrades are authorized operations that do not void your warranty.

     

    However, I doubt your issue has anything to do with the particular program. You mention you still have AppleCare, which means you've purchased your laptop some time in or after 2009. The program was limited to mid and late 2007 MBPs.

     

    If by third party you mean non-Apple Authorized third party, then I recommend against that. If AppleCare covers you then why pay a third party?

  • gcfl Calculating status...

    To correct/clarify, the affected machines are those listed here:http://support.apple.com/kb/TS2377

     

    Specific products affected:

    • MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
      • MacBook Pro (17-Inch, 2.4GHz)
      • MacBook Pro (15-Inch, 2.4/2.2GHz)
      • MacBook Pro (Early 2008)
    • These computers were manufactured between approximately May 2007 and September 2008
  • smontanaro Level 1 Level 1 (0 points)

    I no longer have Apple Care coverage, it expired.  Note that I wrote, "While it was still under Apple Care ..."

     

    According to the model lookup on everymac.com, my machine, serial number ending in X91, is one of those produced in the timeframe being discussed.  Introduced in June 2007, discontinued in Feb 2008.

     

    Lapin (an authorized Apple service provider) quoted me $746 to replace the logic board with a new one.  So, if I send it in to Apple is it going to be a $300-ish repair, or was that repair estimate a mistake on Apple's part?  Most of the non-authorized repair places are less than the $310 Stimulacra was quoted, some much less.  I suspect all they do is replace the NVIDIA chip/card and run some diagnostics to confirm the fix.

     

    Thx...

  • carl wolf Level 6 Level 6 (13,910 points)

    There are 2 Apple stores located near Evanston.  The closest is Old Orchard Shopping Center.  You should take your computer there for inspection, analysis, and repair pricing.

  • sbix Calculating status...

    Well that, and your case for everyone's sympathy is amazing.. in earlier posts you were talking about being a working parent (newsflash - there's millions of you out there) and other stuff that were requests for sympathy. 

     

    You just got a new machine at work and complained about how you don't have a big Apple Monitor to take full advantage of your machine.  And now, after Apple replaired your machine you're complaining about a hairline crack that you just observed.  Not sure what world you're living in. 

  • sbix Level 1 Level 1 (0 points)

    John

     

    Thanks for accepting my comment in the way it was intented.  I don't want to make a bigger deal of it than it needs to be - Part of being an expert is to be very particular, I get that.  But your notes came across as what I described.  And I fully understand your frustration with the Geniuses at the Apple Store.  I've had liquid damage on 2 of my machines and have had them talk down to me with unreasonable suggestions in their stores, only to fawn over the white folks in the line after me.

     

    Anyway, I love AAPL products, I use them as much as I can.  I'm also thankful to be able to have thems.

  • The_ErsatZ_Planet Level 1 Level 1 (0 points)

    I have had this happen recently and of course was past the warrentee time. I was wondering is anyone has tried using the Expresscard/32 slot with an external monitor? I have been looking into Expresscard/32 video cards and you can get ones made to add monitors to the MBP for around $150. I was wondering is anyone has tried this route yet? I can still connect to my MBP via screen sharing and the embedded graphics chip still works but am hoping I can just connect it up to a cheap monitor via the Expresscard/32 slot.

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