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MacBook Pro Retina display burn-in?

1269251 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • Usmaak Calculating status...
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    Oct 4, 2012 4:59 AM (in response to rrahimi)

    rrahimi wrote:

     

     

    Well, when I found out I have a LG, I was scared a bit regarding everything what was written here, but it really seems to be perfect. I ordered it at apple.com on the 26th of August and received on the 4th of Sept in Washington DC.

     

     

    Have we heard this story before....  see you in a month.

     

     

    I would say that none or very few people who are satisfied with LG screens would come here and write to you about it. When you are happy with your product you don't care about forums like this, generally speaking.

     

     

    You don't care about forums when you are unhappy about a product either. Majority of people who have a problem don't come to support forums. The go to Apple Store, call Apple support or AppleCare, visit Bestbuy, etc.

     

    Very well put.  I don't know where the myth that everyone who has problems visits forums comes from.  Many people aren't tech saavy enough to realize that forums exist.  My mother had a ton of problems with her little 400 dollar laptop.  She didn't go searching the forums for information.  She brought it in to Best Buy for troubleshooting.  Many people would rather deal with a live person, instead of trying to ferret out info on the internet.

  • Apple0229 Calculating status...
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    Oct 4, 2012 5:00 AM (in response to mittense)

    See i wrote exactly what he told me,Engineers are working really hard on solving this issue and replacements are being for those who cant live with this issue"he meant professionals like photographers,videographers etc etc.and i passed the same statement what Sound evolution recently said but then he told me it's for those who just can't bear it.Though this machine has been designed for professionals a lot of non professionals like me have also bought this terrific machine that's why they are replacing the whole unit in some cases for extremely dissatisfied customers.Thats all that i know.I really really hope this turns out to be "true". .Plzzzz start praying for this

  • clevelandownz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 5:17 AM (in response to perky_pat_x)

    Whoever said the iPhone 5 does this.. That is funny. When I went to go get my rMBP. The first guy who was setting me up with a tech was looking at my computer and was telling me it was completely normal for these screens to have ghosting sometimes. I didn't believe it but whatever. Anyway when the tech guy came over I asked him and he said it is more certainly not. Because they use LCD screen which is light based. The fact it is happening is not normal, it'd only be normal with plasma because it has gasses inside of it which is why your image can burn in or ghost. So just to let you all know.  Right from an APPLE TECH HIMSELF. This is not normal and a defect and apple is just trying to cover it up. Just use that knowledge if you guys have problems. What I have found out over the years with apple is.. The smarter you are about the subject. The easier it is to get what you want done, they respect it or afraid. Not sure.

     

    I will let everyone know what screen mine is replaced with.

  • 2kob Calculating status...
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    Oct 4, 2012 5:38 AM (in response to EugenK90)

    I may be a bit late to the game, but I just wanted to say thanks to everyone on this thread who brought this issue to light.

     

    I live in Seoul. I got my screen replaced on my LG Week 33 Retina with only a day turn around. (Left it on Tuesday evening, Wednesday was a holiday, picked it up this afternoon). The colour was fine, but I had persisting images after only 5 minutes of use. I asked for a screen replacement, because I put too much time into the machine, and couldn't wait to get a custom model back. Plus, I figured that if an engineer is working on it, they'd test it.

     

    I've been using it for an hour now and I haven't see any persistence at all. It might change over the next few weeks, but for now it seems fine. I've checked and it's a Samsung display.

     

    I hope that everyone else gets their problem fixed as well!

  • murphye Calculating status...
    Currently Being Moderated
    Oct 4, 2012 7:09 AM (in response to Apple0229)

    Thank you for this update/rumor. I am hopeful for a firmware fix. The display is great except for the image retention issue. I am hoping a possible firmware fix is the reason why Apple Care was not willing to be proactive in helping me order a screen replacement.

     

    Thank you,

    Eric

     

    Apple0229 wrote:

     

    Ok just a hint of hope for all LG owners inclusive of myself,I got in touch with a senior executive as i gave a call to him cause of me going paranoid over what's happened over the last month or so.He told me that Apple Engineer's are aware of this issue and the weasels image retention test was to evaluate the degree of burn in each Retina Mac had suffered from.Since Apple needs to outsource it's display from 2 different firms having different technologies Samsung's PLS obviously being less prone to IR did not suffer from this issue cause the inner clamshell didn't get that hot what they have observed in comparison with LG.Now IR happens as a consequence of pixels getting stuck and polarized which he said could be tackled by a firmware on which apple is working on.That's why on replacements and playing lottery games people still used to get hands on an LG rather than Samsung and that's why Apple hasn't stopped producing rMBP'S with Lg retina's.If so would have been the case that screen burn in was highly progressive and permanent the production of such display's wouldhave been halted in the pre production stage only since Apple "the world's largest firm"is not a fool to have not recognized this issue during testing and before placing order's in bulk it would have handed over an exactly similar specification list to both LG and Samsung.

    I m just hoping that this turns out tto be true and the pain that all of us are going through in this forum gets over ASAP

  • TomasBla Calculating status...
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    Oct 4, 2012 7:35 AM (in response to mittense)

    Just to give more information for other people, here is my story.

     

    Ordered rMBP July 17th at a Premium Reseller in Belgium (Switch Ghent) as there are no retail Apple Stores here. Configuration 2.6/512/16.

     

    Arrived August 23rd, LG screen, image retention from day one.

     

    Let it repair at the Reseller (they are Apple Authorized Repair). Got an LG with following details.

    LP154WT1-SJA1

    DCN2324025ZDMJ0AN

     

    Screen flawless for about a week. Then suddenly A LOT of IR. Got progressively worse each day.

     

    Went back to the Repair, they adviced me to contact Apple as the next screen they'd put in would probably have the same issue. A lot of back and forth between me and a Senior AppleCare Advisor giving me the same standard answer: "normal behaviour, you can repair if you want, can't guarantee a Samsung".

     

    Went back to Repair Center after reading here about the 661-7171 part number. They told me that the part number previous screen they put in has been taken out of circulation. They ordered the 661-7171 yesterday and they replaced the screen today. It's a Samsung with following details.

    LSN154YL01001

    DLM2371005SF49GBF

     

    No image retention, no stuck/dead pixels, no mura and no backlight bleed so far.

     

    I can finally start enjoying my new laptop.


    Good luck to all!

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 4, 2012 7:52 AM (in response to mcbaobao)

    Not sure. I can't see any way to export a profile in Display Settings.

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 4, 2012 7:54 AM (in response to Barry Fisher)

    On this thread we tested with the darkest solid gray from default backgrounds.

     

    People who've gone through the Apple test reported a darker background used, nearly black.

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 4, 2012 7:57 AM (in response to Sound Evolution)

    Even if we assume defects are now "normal" in Apple's products, the difference is all iPhone 5s have IR but not all rMBPs. If Apple used LG in all rMBPs that would be a different story.

     

    Also, I can't see IR on a phone causing too much trouble anyway, it's tolerable on my iPad 2.

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Oct 4, 2012 8:01 AM (in response to Apple0229)

    Honestly, looks like they're making things up on the fly.

  • dbainbridge Level 1 Level 1 (115 points)
    Currently Being Moderated
    Oct 4, 2012 8:08 AM (in response to mcbaobao)

    mcbaobao wrote:

     

    Is there a way to load the profile from my earlier rMBP? Both are using default Color LCD but the new one is ML and the first one is still using Lion

    Use the ColorSync Utility app in the App->Utilties folder.  Under the Computer->Displays table you will see the Color LCD profile.   It will also show you where the file is located on your machine so you can copy it to the other computer.  On Mountain Lion the spec version is 2.1.0.  NOt sure what it is on Lion.

  • dT.Tb Calculating status...
    Currently Being Moderated
    Oct 4, 2012 8:31 AM (in response to Apple0229)

    Apple0229 wrote:

     

    Ok just a hint of hope for all LG owners inclusive of myself,I got in touch with a senior executive as i gave a call to him cause of me going paranoid over what's happened over the last month or so.He told me that Apple Engineer's are aware of this issue and the weasels image retention test was to evaluate the degree of burn in each Retina Mac had suffered from.Since Apple needs to outsource it's display from 2 different firms having different technologies Samsung's PLS obviously being less prone to IR did not suffer from this issue cause the inner clamshell didn't get that hot what they have observed in comparison with LG.Now IR happens as a consequence of pixels getting stuck and polarized which he said could be tackled by a firmware on which apple is working on.That's why on replacements and playing lottery games people still used to get hands on an LG rather than Samsung and that's why Apple hasn't stopped producing rMBP'S with Lg retina's.If so would have been the case that screen burn in was highly progressive and permanent the production of such display's wouldhave been halted in the pre production stage only since Apple "the world's largest firm"is not a fool to have not recognized this issue during testing and before placing order's in bulk it would have handed over an exactly similar specification list to both LG and Samsung.

    I m just hoping that this turns out tto be true and the pain that all of us are going through in this forum gets over ASAP

     

    They told that there will be firmware release in last 2-3 months. I think it will take 6 months for this firmware to be released. Your news is not so new.

  • Locoroco Calculating status...
    Currently Being Moderated
    Oct 4, 2012 8:41 AM (in response to Apple0229)

    I wouldn't place too much faith in what was being said, esp given that Apple had not officially admitted this as an issue.  Instead, they sidelined it and gave it a fancy name being IR or IP.

     

    The Apple relationship officer I spoke with said verbatim of their techical advisors that IR is "normal" and she even asked me to "manage my expactations".  I simply replied that this is not normal and insisted on a screen replacement or a refund. 

     

    She offered to link me up with her technical advisors, explaining that this topic is more technicial in nature.  I replied that this is not a technical issue - this is a business issue, or more aptly, a breach of contract issue because the rMBP failed to deliver as marketed (remember the galloping Zebra herds showcasing how the display is capable of displaying beautiful pictures?).

     

    Until Apple official announce a firmware patch, your best bet is still to get a Sammy or insist on refund.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 9:06 AM (in response to Locoroco)

    Locoroco wrote:

     

    The Apple relationship officer I spoke with said verbatim of their techical advisors that IR is "normal" and she even asked me to "manage my expectations". 

     

    Are you f***ing kidding me!?

     

    You should have told her, "I have been managing my expectations. I managed to scrape together enough cash for your ridiculously expensive laptop and I expect it to work as advertised".

    All of their arguments regarding normal operation are nullified by the fact that the Samsung display doesn't have this problem and that customers are not charged more for it. This almost makes me nauseous.

  • Apple0229 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 9:08 AM (in response to mittense)

    He told me that they wanted to avoid such an issue in the future and that's what has taken them so long till now.Different levels and degrees of burn in and in some cases burn in being noticed after a couple of months.Thats what the issue is all about.Plus he asked me if I was experiencing any other issues with the display so I replied that up till nothing but IR.He sounded intellectual and considerate.I won't throw the towel for this last time.If Apple manages to patch this issue up and resolute it soon if not very soon,I would be ecstatic but one front where I hold Apple responsible is that they should have talked to the consumers publicly.If Apple is providing us with such revolutionary products even we as consumers can support them.They shouldn't have been obscure about this.

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