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iPhone 5 time and date issues

120383 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • phillyphan77 Calculating status...
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    Oct 4, 2012 8:27 AM (in response to Hyperyellow)

    I updated all three of my iPhone 5s and I still have the issue after I checked my data usage from last night.  All the three phones were at home all night connected to WIFI and they show high amounts of data usage.  I also have an iPhone 4 connected to WiFi and it does the same thing.  My son was watching NETFLIX on his phone Sunday with his iPhone 4 while connected to Wifi and it used a ton of data.  This is not just an iPhone 5 issue.  I just hope Verizon doesn't ding us when we go over.

  • hgott Level 1 Level 1 (5 points)
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    Oct 4, 2012 8:42 AM (in response to Pancake Bill)

    I just checked my wifes phone and her phone the time changed.  Now what I have found is that when this happens on both our phones that the date is set to september and some random time on that date.  Today I recored the the date and time as 9/2/12 at 9:55PM.  We are going to be checking the date and time and see how it progress when we have these time shifting events. 

     

    I have a feeling the internal clock of the iphone is not being set with the tower correctly and when it loses time it reverts back to internal clock which is off.

     

    To fix it  as i mentioned earlier I just set to airplane mode and return and it then sysncs the tme.

  • hgott Level 1 Level 1 (5 points)
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    Oct 4, 2012 9:15 AM (in response to hgott)

    Just happened on my phone and the date was 9/2/12 10:35 PM did airplane mode and it is now back.

  • ceslar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 10:01 AM (in response to Hyperyellow)

    The time and date changed this morning on my girlfriend's iPhone 5 on Verizon!  I told her to temporarily set it to manual.

  • wizitunes Level 1 Level 1 (0 points)
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    Oct 4, 2012 10:03 AM (in response to Hyperyellow)

    Yesterday I tried a network reset... Its been about 24hrs and so far the time hasn't changed. Unlike previous days where it would change any time I went from wifi to LTE or the other way around. I'll continue to monitor my phone.

  • wizitunes Level 1 Level 1 (0 points)
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    Oct 4, 2012 5:24 PM (in response to Hyperyellow)

    Ok well drove to work and time changed! So switched back to manual time & date.

  • Rockyrikoko Level 1 Level 1 (0 points)
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    Oct 4, 2012 5:25 PM (in response to wizitunes)

    I reset my network settings yesterday and what I noticed was that the date/time changed to the wrong time until the phone acquired the tower and immediately updated to the correct time. It maintained the correct time for approximately 12-14 hours and it inevitably ended up changing to the wrong date and time as it always does. Also, I noticed a slight decrease in battery life.

  • jayR02 Level 1 Level 1 (0 points)
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    Oct 4, 2012 8:54 PM (in response to Rockyrikoko)

    Check out my video on YouTube search iphone 5 date and time issue.

  • dtenberge Level 1 Level 1 (0 points)
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    Oct 4, 2012 10:06 PM (in response to jayR02)

    I just called Verizon AGAIN. They claimed that there is still not an update on the trouble ticket that I opened on Monday.

     

    More people need to submit trouble tickets inorder for them to realize the significance of this problem.

  • danlanman Calculating status...
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    Oct 5, 2012 6:46 AM (in response to Hyperyellow)

    My iphone 5 has lost time the past few days. Each time I have had to power off my phone and power it back on for the time to reset correctly. I live in NC (EST) and my time is off by 2 hours.

  • Pancake Bill Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 5, 2012 6:56 AM (in response to danlanman)

    My phone had made it 24 hours without messing up the time - until this morning. I plugged in my iPhone to my iMac to sync and it changed the time to the same 12+ hrs. off in the past. I'd synced my iPhone with my iMac before and it hasn't caused a time shift. I didn't have any faith that the time would stay correct. But this was the longest stretch yet. I'm in western NC, by the way. AND this is getting OLD quickly.

  • hgott Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 5, 2012 8:12 AM (in response to danlanman)

    Turn airplane mode on and off this fixes they symptom Quickly so you do not need to power off and on.

  • hgott Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 5, 2012 8:15 AM (in response to Hyperyellow)

    I was wondering when this happens if you notice what your date is.  On mine and my wife it goes back a month and a day.  I think it is some internal clock that is not being set correctly that is used when it can't get time from the tower.  I just wanted to gather someother annedotal information.

  • amsugg Calculating status...
    Currently Being Moderated
    Oct 5, 2012 9:23 AM (in response to Hyperyellow)

    same deal as mostly everyone, Iphone 5, verizon,  date and time change backwards, also interupts imessage, and other things. changed mine to manual and doesn't seem to change time but still screws with imessage and all that jaz.  patiently waiting.

  • Rockyrikoko Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 5, 2012 10:23 AM (in response to Hyperyellow)

    I'm playing with the idea of the problem being the phone not updating an internal clock so that when it looses connectivity with a cell tower it reverts to the incorrect date/time being maintained by the phone.

     

    I wonder if having Apple do a battery pull on it would get it to erase the incorrect time and update with the correct time. Of course there are 3 potential outcomes if this is the problem...

     

    1. The phone resets and starts working as it should (Would be nice)

    2. The incorrect time is maintained but is now further behind by the amount of time the battery was out of the phone

    3. The battery pull fixes the problem locally but when you change time zones the phone will continue to randomly switch date/time to the time zone where the battery pull was done.

     

    I know little to nothing about electronic repair but these are the outcomes I would expect by applying personal experience and logic to the problem. Anyone with more knowledge on the subject please feel free to explain why this wouldn't work

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