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HT2305 When I try to burn a CD with itunes it says "disc burner or software not found"....what happened and how do I fix it?

3149 Views 11 Replies Latest reply: Feb 11, 2014 11:46 PM by karenotero RSS
tpocock54 Calculating status...
Currently Being Moderated
Oct 4, 2012 12:46 PM

What does disc burner or software not found mean? Never had a problem before. Any ideas?

itunes/ PC, Windows Vista
  • b noir Level 9 Level 9 (71,990 points)

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • b noir Level 9 Level 9 (71,990 points)

    It's not showing any sign of an optical drive being present at all.

     

    Doublechecking something. Is the drive currently showing up in "Computer" for you?

  • b noir Level 9 Level 9 (71,990 points)

    I see a "Recovery (D:)"....no mention of a DVD or anything though.

    Okay ... I think the issue is with the system, then. (It's not seeing the drive, so iTunes isn't seeing the drive.)

     

    Try heading to the Dell support pages for your model and check through the general optical drive troubleshooting documentation.

  • b noir Level 9 Level 9 (71,990 points)

    No problem. Fingers crossed in New Zealand.

  • wazcat Calculating status...

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 11.0.1.12

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0034B4C0035F9F88

    Current user is an administrator.

    The current local date and time is 2013-02-24 13:07:17.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 5570

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

      

  • wazcat Level 1 Level 1 (0 points)

     

     

      

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 11.0.1.12

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0034B4C00A8AE998

    Current user is an administrator.

    The current local date and time is 2013-02-24 13:12:55.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 5570

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

      

  • The Boss23 Calculating status...

    wazcat wrote:

     

     

     

     

     

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 11.0.1.12

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0034B4C00A8AE998

    Current user is an administrator.

    The current local date and time is 2013-02-24 13:12:55.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 5570

     

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

  • karenotero Calculating status...

    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

    SAMSUNG ELECTRONICS CO., LTD. 355V4C/356V4C/3445VC/3545VC

    iTunes 11.1.4.62

    QuickTime not available

    FairPlay 2.5.16

    Apple Application Support 3.0

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.1.0.32

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 007EB7200B953AC0

     

     

    Current user is not an administrator.

    The current local date and time is 2014-02-11 23:45:25.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.1.4.62 (x64) is currently running.

    iTunesHelper 11.1.4.62 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

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