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iMessage trouble with two iPhones and one Apple ID

29982 Views 17 Replies Latest reply: Apr 15, 2013 5:39 PM by stef-matt RSS
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TNigimoto Calculating status...
Currently Being Moderated
Sep 20, 2012 6:56 PM


I'm having trouble with iMessage after updating both of my iPhones to iOS 6 and not being able to use iMessage with one of the phones.


Some background:

-I have two iPhones, one on AT&T in the U.S., and one on NTT DoCoMo in Japan, both with separate phone numbers, using the same Apple ID.

-The AT&T iPhone is a 4, the NTT is an unlocked 4S.


On my 4 (AT&T), on iMessage, I have the option to send/receive as my U.S. phone number and my Apple ID. Works just like before updating.


On my 4S (NTT), on iMessage, before I updated, I was able to send/receive using my Japanese number and Apple ID. After updating, I have the option to send/receive using my U.S. number and Apple ID. My Japanese number is greyed out and I cannot select it. When I turn on iMessage, it says "Waiting for activation..." and does not do anything. Turning iMessage off and on, some times I get an error message staying that activation cannot be completed.


I have rebooted the phone multiple times, turned on/off iMessage and FaceTime, turned the Set Date & Time Automatically option on/off, and reset Network settings several times. Nothing works; iMessage will not activate on my NTT 4S. Please help!

iPhone 4S, iOS 6
  • AfzalS Calculating status...
    Currently Being Moderated
    Sep 22, 2012 11:53 AM (in response to TNigimoto)

    Hi i just updated 2 iphone 4s and 1 iphone 4. Both the iphone 4s face simmilar problems. The imessage and facetime just show " waiting for activation". Suprisingly i can recieve and make facetime calls and imessage on apple id's but both the phones do not show the option for recieving on the number. Both the iphone 4s were updated using different computers and have different apple id's. so i guess its a bug within the ios6 os. The iphone 4 works perfectly thou

  • Carl_NZ4578 Calculating status...
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    Sep 23, 2012 5:47 PM (in response to TNigimoto)

    I just fixed my two iphones on one account through the imessage settings.


    Goto -> settings -> messages -> send & recieve


    Under here you will find your imessage account contacts and you should be able to add or remove any problems


    Hope this helps

  • Matt1979 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 12:11 PM (in response to TNigimoto)

    Was there any resolution to this? I have having the same issue.  My wife and I share an iTunes account. She updated her iphone to ios6 last problems. After I updated today, I got a message that said her iphone is now using my phone number for imessage and facetime. Under the messages/facetime settings on my phone I cannot edit the phone number, it is greyed out...and I assume it will be the same on her phone.

  • frogstyle7 Calculating status...
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    Sep 28, 2012 11:48 AM (in response to TNigimoto)

    I'm having this same issue with my wife's phone and mine. We've done the checked/unchecked numbers and it will be okay for a little bit and then go back to receiving imessages from our own phones and double messaging.  I heard there was a way to set up 2 apple ID's under one iTune account.  I'm not sure how to do this but willing to try if it will help.  Beyond annoyed at this point.

  • AfzalS Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2012 7:07 PM (in response to TNigimoto)

    I understand if apple has teething problems with maps. Its quite a task to have every street in every corner in the world mapped. But imessage and facetime are the key features of an apple product !  Really disappointed

  • keithloweart Calculating status...


    Thanks man, I was getting 2x texting from the two numbers I had on my apple account when I upgraded to iOS6. Was searching Google for an answer. Went into the settings you messaged on this thread and disabled the 2nd phone number to send messages from (basically the wasy it was set up it had both phone numbers sending a message when I texted, so in essence I was sending a text from my wifes phone to myself as well as her but with the same message). Kinda crazy.


    Anyways I know your post didn't help on this particular thread, but it did help me today :-)

  • sirloin113 Calculating status...

    I just did the ios6 update on my phone, my wife's phone and our ipad and not only were we double messaging everyone and each other, the messages were showing up as emails. I talked to a tech guy at Rogers and he suggested another Apple ID for my wifes's phone. The only problem is it requires a new email address in the set up but the one she wants to use is linked to My Apple ID. This is a freakin drag!!!!!!


    If only there was a way to delete my number from her phone in the messages->send and receive menu. 


    I shouldn't have updated my phone, now there's no turning back.

  • ChrisJ4203 Level 7 Level 7 (26,365 points)

    You can set messages to receive at, and only have the phone numbers listed and selected. You should be able to delete your number.

  • Guywrj Calculating status...
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    Feb 2, 2013 12:06 PM (in response to Matt1979)

    This reply is over 30 days old, but I ran into an exact issue that Matt1979, et al. had - updated two iphones to os6 (4 and 4s), my wife's and mine and both phones had our cell numbers and email addresses in the "send & recieve" settings for messages.  I would receive my wife's messages and she would receive mine.  I figured anyone with an Iphone that sent a message, both of us would recieve the msg. This can be confusing!  i finally fixed this cluster f*** -


    on my phone   >   'Settings' - 'Messages' - 'Send & Receive' - delete email account of other user [(my case my wife's) - phone number will still be there] go to - 'Send as SMS' - toggle on and off and other phone number will disappear.  do same with other phone 

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