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All replies
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Helpful answers
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Jun 29, 2012 9:58 AM in response to Christopher Goldingby j.martin657,Same problem, really hope Apple fixes this soon because otherwise I will be cancelling itunes match shortly
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Jul 2, 2012 1:11 PM in response to j.martin657by housemr,How do i request a full refund for itunes match. This service is useless if i changes my music (clean/edited version of a song).
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Jul 2, 2012 1:19 PM in response to housemrby John P.,housemr wrote:
How do i request a full refund for itunes match. This service is useless if i changes my music (clean/edited version of a song).
Officially, the only way to go about getting a refund from Apple is to contact iTunes Store customer service and request it. I do not know if there is a timeframe from which you can do this but it's worth a shot.
In my case, I sent a firm letter to the company CEO (Tim Cook) requesting a refund for the service, and my wish was granted. I cannot say this is, or will be, the case for you or anyone else but I think that this issue has been going on long enough to merit refunds for those affected.
As an anecdote, I have been using a competitor product (Google Play) in leu of iTunes Match and haven't been disappointed. Amazon's music store is also worth a look, too.
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Jul 2, 2012 1:23 PM in response to John P.by housemr,Thanks. If they complain about the timeframe it is because i was trying to be patient since in feb apple stated they were working a fix. It is now July and the service is still acting like beta and the issue has not been fixed. I feel i have been plenty patient and deserve my refund as apple has had their chance to make it right.
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Jul 2, 2012 1:29 PM in response to John P.by edditnyc,Ditto. Google Play works like a charm. Already canceled Match because of it.
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Jul 2, 2012 1:34 PM in response to housemrby John P.,housemr wrote:
Thanks. If they complain about the timeframe it is because i was trying to be patient since in feb apple stated they were working a fix. It is now July and the service is still acting like beta and the issue has not been fixed. I feel i have been plenty patient and deserve my refund as apple has had their chance to make it right.
Don't forget that your music has been permenantly altered unless you have a backup of the original file. Be sure to mention this if you are affected.
In my case, I was asked for an itemization of affected songs from my nearly 3,600+ song library--something no-one in their right mind is going to spend time doing (I think they know that).
Post back with your results. Hopefully, a budding class action attorney will get wind of this in the near future.
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Sep 12, 2012 7:03 PM in response to j.martin657by juicy_jones,There's hope. I think iTunes 11 will fix this.
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Sep 17, 2012 9:13 AM in response to juicy_jonesby Mike Connelly,I'll believe it when I see it. I would think that much of the matching is server side, but who knows.
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Sep 17, 2012 11:49 AM in response to juicy_jonesby tmhale13,I don't think iTunes 11 will fix this. This is a server problem. Until Apples engineers correct this in the code that provides results (allowing a choice when more than one version exists) we will not have a resolution. I haven't seen an iTunes Preference option to default to explicit or clean versions when both are available.
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Sep 20, 2012 7:25 PM in response to tmhale13by juicy_jones,Can anyone confirm that this issue is fixed. My boss and a friend of mine have said that they are no longer having this issue? They're claiming it was fixed in the past 3 days.
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Sep 20, 2012 10:57 PM in response to Christopher Goldingby Kuhnaydeein,I can confirm that a number of the tracks that I've replaced (See: deleted the old, low quaity tracks; redownloaded the matched, high quality tracks) have been restored to full un-censored glory.
[[Note: I've modified this playlist. Before, it was set to only show songs with Bit Rate below 256, and there was no Date Modified criteria. I changed these settings as all my 'Upgraded' songs (The Censored ones) are, of course, 256 Bit]]
This is the smart playlist I use to find the tracks I've matched (it won't rule out the newly censored ones). I delete them from here...
...And re-download them from this Smart Playlist:
This playlist finds the tracks that are in the cloud, but not on the computer. So just Option-Delete from the first playlist, and re-download them from the iTunes Match servers from the second one.
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Sep 21, 2012 11:41 PM in response to Kuhnaydeeinby Joel S,I 'matched' P!nk's new album just yesterday, and it most definitely still replaced explicit songs with clean ones. The issues has not been resolved.
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Sep 21, 2012 11:52 PM in response to Joel Sby Kuhnaydeein,Maybe it's just a particular Artist or Genre.. I've checked all the previously Explicit CDs I imported, and then 'Upgraded' to a Clean status, by listening to the track and then replacing it with the above smart-playlists. The artists include Eminem, Snoop Dogg, Ludacris, D12, etc. They've all been replaced as of last night and all the S, F, N, B, C and C-Words are back. (The 2nd C-word is Crack, which in some contexts gets extracted. Just in case you were wondering!)
Maybe we should add a list of Artists who's music IS restored to full f---ing glory. ;-)
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Oct 1, 2012 6:37 PM in response to Christopher Goldingby TwinCitiesJHawk,All of T-Pain's new mixtape Stoic is edited with itunes Match. C'mon APPLE we need a fix.
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Oct 4, 2012 9:55 PM in response to Christopher Goldingby Bmjyfhhdgjihbt,Turn iTunes Match off.delete censored song/album.go to restrictions in your setting and enable restrictions. Scroll down to music & podcast-explicit.turn iTunes Match on. Go back to song/album and play the song. Should be fixed......

