Currently Being ModeratedOct 4, 2012 2:29 PM (in response to merrill1989)
EDIT: Also the iPhone will charge via USB connection to my Macbook, but it does not show up in iTunes, nor can I sync it. This is the reason why I don't believe the cable is faulty and something else may be going on here.
Currently Being ModeratedOct 5, 2012 12:55 AM (in response to merrill1989)
I have this exact same problem. Battery charges, but phone does not appear in iTunes, Image Capture or iTunes.
Currently Being ModeratedOct 5, 2012 9:12 AM (in response to merrill1989)
If your iPhone/iPod/iPad is connected and charging, its connected to the logic board as current is making it to the device.
Go to system preferences, then to user account, and finally login items.
Make sure that Itunes Helper is checked and running.
A great widget to use is called Istat Pro. This widget tells you processes that are running and a vast amount of other great information.
Let me know if engaging Itunes Helper made a difference.
If it's not that, I would recommend reinstalling iTunes, or checking for an update.
Hope things work out!
Currently Being ModeratedOct 5, 2012 4:12 PM (in response to sam.jage)
@sam.jage Thanks for the response. Unfortunately, iTunes Helper was already on and it didn't help. What else you got?
Currently Being ModeratedOct 5, 2012 11:47 PM (in response to PBook1400)
Okay, so I went to the genius bar today and spoke to two Apple geniuses, each of whom had a possible solution. Neither one worked for me, but both are good ideas and they may work for someone reading this thread so I'll include them here. I also tried one other thing which worked for me. I'll list that below.
Genius 1's Idea - Do a complete uninstall of iTunes before reinstalling. SInce there is no uninstaller for iTunes, she suggested a program called AppZapper, which would remove iTunes and all associated files. I tried this and AppZapper works fast as advertised. Unfortunately, it fixed nothing.
Genius 2's Idea - He was convinced it was a system problem so he suggested a clean install of the operating system, which would require a backup of all files and downloaded apps. SInce I wasn't prepared to go to such extreme measures just yet, I tried one more thing which I should have tried much earlier...
My Idea - I launched Disk Utility and ran Verify Disk, followed by Repair Permissions. It found and repaired many damaged resource files, most of them belonging to iTunes, Image Capture, and iPhoto, the exact programs that were unable to see my iPhone. Anyway, this worked. iTunes kicks in instantly upon plugging in the iPhone, and appears in the Devices list just as it should. And it may be my imagination, but everything seems to run a little zippier now.
So Genius 2 was half right. It was the system that was broken. But doing a clean install turned out to be unnecessary.
Hope this helps.