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"Other" data (iPhone) - How do I remove this junk?

1182695 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Sep 23, 2012 5:24 PM (in response to greenieok)

    "Other" is data on your phone that is not apps, ibooks, photos, music or videos. This means operating system settings and data, Safari cache, Siri cache, downloaded maps, reminders, notes, stocks, weather data, email, texts, imessages, and data for all of the apps on your phone. 1 GB is normal for Other. It can be much larger if you have a lot of apps or have apps that use a lot of data, such as Facebook. If you want to have a small Other don't install any apps, don't use email, don't save texts, don't use maps...but then why would you have an iPhone in the first place? Other is not a problem; it is what the phone is for. There are rare situations where Other is much larger than the data it holds; this is due to data corruption, but when it happens Other may become 5 GB or more. A simple way to check is to restore the phone and reload the backup using iTunes. Once the restore is done, and before you use the phone, check the size of Other. This is the total for all of your data except the exclusions I mentioned.

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    That's because the instructions posted are wrong. They do not address the real problem, which is data corruption. The only thing that fixes data corruption is restoring the phone with iTunes.

  • Longwork Level 1 Level 1 (0 points)

    This does not seem to work with IOS 6 this trick has ruined my life.

  • DaveDahlstrom Level 1 Level 1 (0 points)

    My issue has been resolved, my other is now under 1GB from 5.8GB, the resolution was to upgrade to i OS 6 via download option on the phone itself, when I them connected to the computer via USB and the phone synced the other storage was resolved

  • wisniak Level 1 Level 1 (5 points)

    I don't have a solution, and the one posted above did not resolve the "other" issue.

     

    But I have a suspicion tha besides corrupted data and music files caused by failed sync processes, this might be caused by apps being deleted directly on the iPhone/iPad, rather than from iTunes.

     

    I have a non-JB iPhone 4S and had a small amount of "other".

    I upgraded to iOS6 and the process failed, resulting in about 1GB of "other".

    I restored the iPhone from backup and the "other" was back more or less to the original size.

    But I then deleted a large app on the iPhone, and the "other" jumped back to ~1GB.

    Subsequent restores did not resolve the issue.

    I don't want to restore as new necasue it's a lot of work to redefine all of the setting (usernames, passwords, email accounts) as well as rebuilding the folders.

  • Faeras Level 1 Level 1 (0 points)

    I've got about 4GB of "Others" stuff. Should I really upgrade or wait till iOS 6 becomes more stable? Or is iOS really that buggy as mentioned in many articles? I may try to restore and upgrade, because iTunes just doesn't allow restore only to iOS 5. After all, I have suffcient functioning space remaining.

  • LadyArwen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 5:32 PM (in response to Lexxxa3)

    OMG!!!!  Been trying for hours to remove the "other" from my phone...what you said about swiping on the usage for music and deleting all completely fixed that problem!

  • Soldiier Level 1 Level 1 (0 points)

    ive got 10gb of other,

     

    last week before i attmepted a wifi restore i had 6gb,

     

    currently i am doing a restore,but i highly doubt this will fix it because ive doen this before...

     

    i ahve also learnt that, email and messages a part of other, i maanaged to clear about 1gb from messages and dleting email accounts, but this is only becuase i always keep every message sent in the past 2 years and keep all my emails synced to no limit

  • ShOzzz Level 1 Level 1 (0 points)

    this is a pain.  i have 4.5gb of other.
    i cleared my cach, removed hundreds of text and it did not even make a dent in the other.

     

    i have 4gb of apps and i am now having to remove apps i actually use to make space to continue using my camera and photo apps.

     

     

     

    i did a restore the other day, but it brought back all the other  as well.
    not to mention it is a pain in the *** having to put all your apps back into folders.
    why does a synch not keep your folders together??

  • yumcrisco Level 1 Level 1 (0 points)

    FWIW, I tried this and it did not work:

     

    1. restored the phone to new using itunes and confirmed that "Other" down to zero

     

    2. restored the last backup to get my data back

     

    3. when the restore finished, "Other" ballooned back up to 4.5 GB

     

    I've also tried deleting almost all of my apps, deleting all music and all videos. Nothing makes "Other" shrink. Very annoying!

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    yumcrisco wrote:

     

    FWIW, I tried this and it did not work:

     

    1. restored the phone to new using itunes and confirmed that "Other" down to zero

     

    2. restored the last backup to get my data back

     

    3. when the restore finished, "Other" ballooned back up to 4.5 GB

     

    I've also tried deleting almost all of my apps, deleting all music and all videos. Nothing makes "Other" shrink. Very annoying!

    "Other" that appears right after restoring a backup is your data from your apps. It includes texts, MMS messages sent and received, email, facebook, Twitter and other social networking data, game results and progress, documents from iWork, Documents to Go, etc, files from Dropbox and similar apps, content from News apps. It's all yours. The only way to reduce it is to save less data on the phone. This is different from data corruption, which is removed when you restore the phone.

  • yumcrisco Level 1 Level 1 (0 points)

    That sounds plausible BUT I have barely any apps installed.

     

    And if it's data that's associated legitimately with apps, then as I remove more and more apps, shouldn't the size of "Other" go down since the data associated with those apps is also supposed to be removed?

     

    Plus, I really don't think email is saved on the iPhone. It's just pulled down from the server as needed, right? (Though I can see how Messages would be saved on the phone. Just not email.)

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    Email is saved on the phone. To prove it to yourself put the phone in Airplane mode. You will notice that you can still browse email folders.

  • yumcrisco Level 1 Level 1 (0 points)

    Only the 50 most recent emails.

     

    There's no way that 50 measly emails adds up to gigabytes of data.

  • KTBaby Level 1 Level 1 (0 points)

    I think there has to be something wrong with my phone. I have tried all of the suggestions listed in the posts above and the only thing that kind of worked was removing the music app from the phone via the iPhone general>settings etc. That shrunk the other from 1.8GB down to nothing. but then some of my music didn't play. Some songs did some didn't. They showed as being on the iPhone but when I selected them to play them it skipped right past those songs to the next available song. My next try was to just restore as a new phone. I didn't try restoring from any of the backups and was willing to start fresh. Well after setting up the phone as new, just the minimal apps the IOS6 preloads, no music, no contacts, no pictures, NOTHING, the phone restored with .79GB of data already!!!! I am sure just as soon as I start loading things back onto it the "Other" will shoot right back up. What's crazy is my hubby's phone has NO "Other" storage. We sync through the same library, on the same Mac and he has more crap on his phone than I do. This leads me to believe there is something wrong with the phone itself. Something in there is not right!

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