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iPhone 5 will sometimes freeze and not recognize touch

2152 Views 6 Replies Latest reply: Jan 2, 2013 4:40 AM by Ghonz RSS
Ghonz Calculating status...
Currently Being Moderated
Oct 5, 2012 7:04 AM

Hi all,

 

Running into some issues with my new phone.  Every once in a while (maybe a bit more often than that), my phone won't sense me trying to select something on the screen.  It's like it freezes.  I can't swipe the screen either.  It'll allow me to use the home or sleep buttons and when I bring the screen back up, it works fine.  And then it'll do it again.

 

Has anybody else experienced this?  Is it a fixable thing or do I need a new phone?

 

Thank you

iPhone 5, iOS 6
  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    Oct 5, 2012 10:52 AM (in response to Ghonz)

    Remove Apps from background memory. Press home button twice quickly, in new row of icons at bottom of screen, tap and hold on one icon until Red Minus Sign appears, tap all the Red Minus Signs. Then Reset, hold both Home and Power button until the iPhone restarts itself, ignore the "slide to power off", let iPhone restart itself. See if better. If still problem, Restore iPhone Firmware with iTunes on computer. If still problem, make Genius reservation and take iPhone to Apple for resolution.

  • InnerDivinity Level 1 Level 1 (0 points)

    Did this work for you? I have the same problem, I posted to this thread: https://discussions.apple.com/message/19900316#19900316

  • judahman Level 1 Level 1 (0 points)

    I have this same freezing problem, and it occurs in diverse apps as well as in the iPhone settings themselves.

     

    I notice MANY complaints in the Apple Support Communities about this same freezing problem on iPhone 5s running IOS 6.01 and even the brand new 6.02. The standard response from the "experts" in the support community here -- to reboot or restore the iphone (or visit the apple store or call Apple Care) -- rather misses the point, in my opinion. So many iphone 5 users should not be having the same exact problem!

     

    Instead of band-aid replies to reboot and restore or get Apple tech support involved, we need an actual lasting fix to this systemic problem, so the freezing stops happening for all of us.

     

    The real question is this: What explains this  too-common freezing problem on iPhone 5 running IOS 6x?

     

    I believe that Apple has screwed up, plain and simple, by putting out a device and OS that has not yet been properly vetted. Seems that Apple has been doing this a lot lately (e.g., OS7x Lion, the Apple Maps app), and I suspect this is an internal Apple culture issue -- a pushback against the perfectionism of the late Steve Jobs, perhaps. If so, that's too bad for us devoted Apple product users as well as Apple's investors, quite honestly. Apple Corporation itself needs to reboot and restore its "insanely great" standard of excellence!

     

    Meanwhile, I am still looking for a reliable and permanent way to stop my brand new iPhone 5 from freezing constantly.

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