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iPhone 5 No Service?

112521 Views 65 Replies Latest reply: Mar 7, 2014 2:28 AM by Ndrey RSS
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ed2020 Level 1 Level 1 (50 points)
Currently Being Moderated
Sep 30, 2012 4:46 AM

I get little or no GSM signal within my house so "no service" is a common message when I'm at home. The majority of the time, when I step outside, my iPhone 5 promptly connects to the cellular network however occasionally it continues to say "no service" until I toggle Airplane Mode on and then off again.

 

I've tried resetting network settings however the problem persists. It's only occasional, so only a minor annoyance. Is anyone else seeing this? Is the consensus that this is a software problem?

 

Thanks,

 

Ed.

  • imobl Level 4 Level 4 (3,290 points)
    Currently Being Moderated
    Sep 30, 2012 5:45 AM (in response to ed2020)

    If there is little or no GSM signal within the house, I would expect

    a 'No Service' message. Or am I missing something? This would

    seem to be a coverage problem to be rectified by your wireless

    provider and not an iPhone defect or software problem. Contact

    your wireless provider for assistance.

  • sgutkin Calculating status...
    Currently Being Moderated
    Sep 30, 2012 3:55 PM (in response to ed2020)

    Having similar issue on Verizon with reacquiring cell signal when exiting area with poor coverage. I have to toggle into and out of Airplane mode.  Bad radio maybe?

  • sgutkin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 5:14 PM (in response to ed2020)

    Same issue with me.

  • superyoginimama Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 1, 2012 4:58 PM (in response to ed2020)

    Just had the same issue today - contacted my service provider and was told that apparently a number of iPhone 5 users are experiencing this problem (software glitch I'm sure).  Was told to do a soft reset to see if it resolved the problem.  Happy to say it did.  Will be really UNhappy if this continues to be an issue.

     

  • stjs Calculating status...
    Currently Being Moderated
    Oct 3, 2012 8:47 PM (in response to ed2020)

    I am also having this same issue. I would also bet it is a software issue also. Sometimes it doesn't do this for a few days then it will happen two or three times on the same day. Very annoying.

  • automonkey Calculating status...
    Currently Being Moderated
    Oct 5, 2012 4:02 PM (in response to ed2020)

    Same issue for me in the UK, on the Three network. Seems to occur after a prolonged period of no service. In every case toggling airplane mode resolves the issue.

  • isheep99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2012 1:00 AM (in response to ed2020)

    iPhone 5 no service regularly had this intermittent problem. I booked a Genius Bar appointment while staying over in the centre of Glasgow. For example phone showing No service from 13th floor of the Hilton hotel. I took a screen grab, photo of this then hit airplane mode on and off and normal four to five bar service resumed on Three network. This similar story happened often. Ok apple Genius Bar very helpful, useful to have evidence like pictures of the screen one minute apart. I also had screen grabs of similar forum posts. Ok here is the answer, and just resetting network settings , restore etc is NOT it. Apple confirmed it was a manufacturing fault and some handsets were affected. Changed for a new one there and then. I had purchased the phone via a three contract but apple happy to swap out. Secondary wifi slow issues are also real but not sure if this was software ios6 or hardware. My speedtest results could show 22mb down at home on my fibre optic cable broadband through my iPhone 5. However thus fault was intermittent too very low speeds encountered when my computer was showing much higher e.g 27mb down and phone showing about 3mb down. Anyway I never normally post but I hope this helps some folk out with iPhone 5 no service issue.

  • isheep99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2012 2:53 AM (in response to ed2020)

    Have a look at these threads too, which show numerous iPhone 5 replacement phones issued at the apple store  Genius Bar for the no service intermittent error. All toggling airplane mode or switching on and off to fix before replacement has been issued. http://forums.macrumors.com/showthread.php?t=1454682

     

    Hope this helps.

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