5 Replies Latest reply: Oct 6, 2012 8:14 AM by ChrisJ4203
Emmi35 Level 1 Level 1 (0 points)

I am using iphone 4S  with software version 5.1.1.  I connected my iphone with laptop to update my iphone to a newer version but the following message came up:

"The iphone  (....) could not be updated.  An unknow error occured (3014). "

Could anyone help me please?


iPhone 4S
  • 1. Re: Cannot update newer version on my iphone
    ChrisJ4203 Level 7 Level 7 (28,185 points)

    You need to make sure you have the newest version of iTunes on the computer. The lastest one is 10.7. If you don't have that, just download and install that and you should be alright.

  • 2. Re: Cannot update newer version on my iphone
    Emmi35 Level 1 Level 1 (0 points)

    Thank you but my itunes version is 10.7 (21) and I still cannot update the newer version (6.0).  Same error message keeps coming up any tme I try updating it.

  • 3. Re: Cannot update newer version on my iphone
    matrixxzero Level 1 Level 1 (120 points)

    Do you have a firewall or antivirus software blocking the update? Try changing or even disabling firewall or antivirus settings.

  • 4. Re: Cannot update newer version on my iphone
    Emmi35 Level 1 Level 1 (0 points)

    matrixxzero...how do I disable firewall or antivirus settings?   I use mac OSX version 10.7.5.  Do I go to system preferences and then security and privacy?  If so, my firewall is off.  I am a dummy.  Please help.

  • 5. Re: Cannot update newer version on my iphone
    ChrisJ4203 Level 7 Level 7 (28,185 points)

    See if this information helps you http://support.apple.com/kb/ts1275. Here is the specific section.

     

     

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443. 

    1. Update to the latest version of iTunes.
    2. Verify the computer's date and time are accurate.
    3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    7. Test restoring while connected to a known-good network.

    Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).

    Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.