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Phillip Gutierrez

Q: Error (0xE8000084). What you do.

What I have. To do

iPhone 4, Windows XP

Posted on Sep 19, 2012 7:41 PM

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Q: Error (0xE8000084). What you do.

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  • by mickdon,

    mickdon mickdon Oct 4, 2012 3:16 PM in response to EParrish2
    Level 1 (0 points)
    Oct 4, 2012 3:16 PM in response to EParrish2

    Hi,

     

    I too am on windows vista and have the same problem with the error code on itunes.

     

    Can you please give me step by step instructions on how to fix it?

     

    Am a bit thick when it comes to technology

     

    thanx x

  • by EParrish2,

    EParrish2 EParrish2 Oct 4, 2012 5:51 PM in response to mickdon
    Level 1 (0 points)
    Oct 4, 2012 5:51 PM in response to mickdon

    What finally worked for me was logging on as administrator and uninstalling /reinstalling iTunes. Then I restarted and l logged in as normal. I then connected my phone to my computer and it worked. I don't remember the steps to log in as administrator-just google it. That's how I got instructions.

     

    If you already have update 5 and can update wirelessly, I would try that. It wasn't an option for me because I hadn't updated before.

     

    Good Luck!

  • by PatNY,

    PatNY PatNY Oct 5, 2012 7:06 AM in response to mickdon
    Level 1 (0 points)
    Oct 5, 2012 7:06 AM in response to mickdon

    mickdon, here are the instructions from cyclist, slightly adapted:

     

    1. Connect your device.
    2. Shut down iTunes if it is open.
    3. Open up task manager. On Windows XP, you hit CTRL + ALT + Delete. Sort by "Image Name" (by name of running process).  Stop anything beginning with the word "Apple."  You simply select the process in the list and then click the "End Process" button.
    4. Go to Program Files/Common Files/Apple/Mobile Device Support and double-click on the file "AppleMobileDeviceHelper.exe"
    5. Open iTunes.  It should now recognize your device.

     

     

    Note that for step 4 above, you can instead put in the Windows Run box the following command (including quotes):

     

    "%ProgramFiles(x86)%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe"

     

    Then hit OK.  That was cyclist's original instruction, but that step did not work for me so I went straight to the directory that contained the executable file and just clicked on it instead. Now I have a shortcut to that file on my desktop for easy access as I have come up with this iTunes problem on various occasions.

     

    Hope this helps. I would not uninstall and reinstall iTunes as that is a pain to do.  This is much easier. Try this first. Only try reinstalling iTunes if all else fails.

  • by heyemcali,

    heyemcali heyemcali Oct 5, 2012 4:23 PM in response to PatNY
    Level 1 (0 points)
    Oct 5, 2012 4:23 PM in response to PatNY

    Thank you PatNY ... same issue for me... the run command didnt work ...thanks for the directory path...that fixed everything!

  • by applefan ,

    applefan applefan Oct 5, 2012 9:06 PM in response to PatNY
    Level 1 (0 points)
    Oct 5, 2012 9:06 PM in response to PatNY

    patny how do you get to the directory? when i try to enter it into the box it says it could not be found. please help! my ipod is stuck in the middle of the restoring process how do i get to the directory.

    PatNY wrote:

     

    mickdon, here are the instructions from cyclist, slightly adapted:

     

    1. Connect your device.
    2. Shut down iTunes if it is open.
    3. Open up task manager. On Windows XP, you hit CTRL + ALT + Delete. Sort by "Image Name" (by name of running process).  Stop anything beginning with the word "Apple."  You simply select the process in the list and then click the "End Process" button.
    4. Go to Program Files/Common Files/Apple/Mobile Device Support and double-click on the file "AppleMobileDeviceHelper.exe"
    5. Open iTunes.  It should now recognize your device.

     

     

    Note that for step 4 above, you can instead put in the Windows Run box the following command (including quotes):

     

    "%ProgramFiles(x86)%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe"

     

    Then hit OK.  That was cyclist's original instruction, but that step did not work for me so I went straight to the directory that contained the executable file and just clicked on it instead. Now I have a shortcut to that file on my desktop for easy access as I have come up with this iTunes problem on various occasions.

     

    Hope this helps. I would not uninstall and reinstall iTunes as that is a pain to do.  This is much easier. Try this first. Only try reinstalling iTunes if all else fails.

  • by PatNY,

    PatNY PatNY Oct 6, 2012 5:28 AM in response to applefan
    Level 1 (0 points)
    Oct 6, 2012 5:28 AM in response to applefan

    applefan ...

     

    1. Open My Computer

    2. Click on System (C:) drive

    3. Click on Program Files folder

    4. Click on Common Files folder

    5. Click on Apple folder

    6. Click on Mobile Device Support folder

    7. Now double click on the AppleMobileDeviceHelper.exe file

     

    I am using Windows XP.  If you are on another Windows platform, the location of the AppleMobileDeviceHelper.exe file might be in a slightly different location. If you can't find it, do a search on your PC.

     

    --Pat

  • by cyclistfromashburn,

    cyclistfromashburn cyclistfromashburn Oct 6, 2012 6:27 AM in response to Phillip Gutierrez
    Level 1 (5 points)
    Oct 6, 2012 6:27 AM in response to Phillip Gutierrez

    My original instructions were specific to 64 bit operating systems. If you have a 32 bit OS simply omit the (x86).  I've updated the instructions:

     

    You don't need to reboot Windows.

     

    Leave your iPhone connected to your PC then:

     

    1. Quit iTunes

    2. In task manager click "show processes from all users", sort by description and kill everything "Apple". Also kill the process with the image name AppleMobileDeviceHelper.exe

    3. For 64 bit OS: Click Start > Run > in the Open text box copy & paste the following - with the quotes - "%ProgramFiles(x86)%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe" and press OK.

      For 32 bit OS: Click Start > Run > in the Open text box copy & paste the following - with the quotes - "%ProgramFiles%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe" and press OK.

    4. Open iTunes
  • by applefan ,

    applefan applefan Oct 6, 2012 7:49 PM in response to cyclistfromashburn
    Level 1 (0 points)
    Oct 6, 2012 7:49 PM in response to cyclistfromashburn

    THANK YOU! iv been trying to fix this for at least a week and all i need was the 32 bit os code! thank you sooo much!

  • by nicolajd,

    nicolajd nicolajd Oct 7, 2012 1:27 PM in response to PatNY
    Level 1 (0 points)
    Oct 7, 2012 1:27 PM in response to PatNY

    Solved the problem straight away!

  • by mickdon,

    mickdon mickdon Oct 8, 2012 10:35 AM in response to EParrish2
    Level 1 (0 points)
    Oct 8, 2012 10:35 AM in response to EParrish2

    Yay! All sorted... thanx eparrish2 and everyone else... will love you forever and ever x

  • by bird10001,

    bird10001 bird10001 Oct 13, 2012 12:13 PM in response to Phillip Gutierrez
    Level 1 (0 points)
    Oct 13, 2012 12:13 PM in response to Phillip Gutierrez
  • by jsverner,

    jsverner jsverner Nov 18, 2012 2:57 PM in response to PatNY
    Level 1 (0 points)
    Nov 18, 2012 2:57 PM in response to PatNY

    Exactly what I needed!  THANKS!!!

     

    iTunes 10.7.0.21
    iOS 6.0.1
    XP Pro SP3
    11-18-12

  • by Othersider,

    Othersider Othersider Nov 23, 2012 5:02 PM in response to cyclistfromashburn
    Level 1 (0 points)
    Nov 23, 2012 5:02 PM in response to cyclistfromashburn

    Fixed my problem too. Thanks!

  • by iReese728,

    iReese728 iReese728 Nov 26, 2012 9:56 PM in response to Maczen137
    Level 1 (0 points)
    Nov 26, 2012 9:56 PM in response to Maczen137

    thank you so so sooo very much this worked absolutely perfect for me!!!!!

  • by ReanimationXP,

    ReanimationXP ReanimationXP Dec 2, 2012 7:14 PM in response to Phillip Gutierrez
    Level 1 (0 points)
    Dec 2, 2012 7:14 PM in response to Phillip Gutierrez

    Cyclist -

     

    I suspected this was the problem, but I had already restarted and it hadn't helped. My next step was booting the process manually and you led me right to it. Thanks

     

    For some reason running the path directly did not work, but I visited the folder you mentioned and ran the process manually (AppleMobileDeviceService.exe, followed by AppleMobileDeviceHelper.exe), and it worked. Thanks for speeding up my troubleshooting

     

    Windows 7 Ultimate x64
    iTunes 11

     

    -Drew

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