TS3694: Resolve specific iTunes update and restore errorsLearn about Resolve specific iTunes update and restore errors
Currently Being ModeratedOct 5, 2012 9:15 PM (in response to Emmi35)
You need to make sure you have the newest version of iTunes on the computer. The lastest one is 10.7. If you don't have that, just download and install that and you should be alright.
Currently Being ModeratedOct 6, 2012 5:48 AM (in response to ChrisJ4203)
Thank you but my itunes version is 10.7 (21) and I still cannot update the newer version (6.0). Same error message keeps coming up any tme I try updating it.
Currently Being ModeratedOct 6, 2012 5:53 AM (in response to Emmi35)
Do you have a firewall or antivirus software blocking the update? Try changing or even disabling firewall or antivirus settings.
Currently Being ModeratedOct 6, 2012 6:11 AM (in response to matrixxzero)
matrixxzero...how do I disable firewall or antivirus settings? I use mac OSX version 10.7.5. Do I go to system preferences and then security and privacy? If so, my firewall is off. I am a dummy. Please help.
Currently Being ModeratedOct 6, 2012 8:14 AM (in response to Emmi35)
See if this information helps you http://support.apple.com/kb/ts1275. Here is the specific section.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
- Update to the latest version of iTunes.
- Verify the computer's date and time are accurate.
- Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
- Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
- An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
- Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
- Test restoring while connected to a known-good network.
Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).
Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.
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