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iPhone 5 wifi issues

1447462 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Play13md Calculating status...
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    Oct 6, 2012 4:09 AM (in response to tobifs)

    Same issues with my new iPhone 5 as well. I've done everything under the sun to get my wifi to work like it should. I even had apple replace my 14 day old iPhone 5 with another new iPhone 5. I set it up as new and wifi is still slow. I had comcast trouble shoot for 2 hour on my line/router with no luck. Called Apple again 2hours after having my new phone with the same problems and she said I needed to make a choice on what's best for me to do with my phone, return it and buy a different brand phone or wait until apple blesses us with a update to fix the problem. She tried to blame it on iOS 6 but my iPhone 4, iPad 3rd gen, apple 2tv, 2 iPod 4th gen, and iPad 2 all on iOS 6 run perfect on my wifi. She had no answer to that. apple ****** me off because they don't even acknowledge the fact there is a huge wifi issue with this phone. I have to case numbers showing the problem and being verified by an apple store. Hope this will light a fire under apples butt to fix the problem fast.

     

    <Edited By Host>

  • cdickgre Calculating status...
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    Oct 5, 2012 10:48 PM (in response to tobifs)

    Morning,

    Have the Iphone5 with 64 gab black.

    Wifi problems here as we'll.

    wifi reception is lost, although my iPad 2 and the iPhone 4 were very fine.

    When streaming music, sometimes it stops, does not start instantly when starting the music and turning it to Apple TV.

    Did a hard reset and Bluetooth on and off, but not significantly improved.

    This is a major bug, Apple fix it or keep bringing the phone back as it does not fulfill the proposed properties as stated in the product brochure.

    Stock price dropped to 652 $ yesterday already again.

     

    Nice message of Tim Cook yesterday, but he should better address actual problems that are affecting the usage of their products.

    Bye,

    Christian

  • Eric Maier Calculating status...
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    Oct 6, 2012 4:11 AM (in response to Play13md)

    Play13md wrote:

     

    Same issues with my new iPhone 5 as well. I've done everything under the sun to get my wifi to work like it should. I even had apple replace my 14 day old iPhone 5 with another new iPhone 5. I set it up as new and wifi is still slow. I had comcast trouble shoot for 2 hour on my line/router with no luck. Called Apple again 2hours after having my new phone with the same problems and she said I needed to make a choice on what's best for me to do with my phone, return it and buy a different brand phone or wait until apple blesses us with a update to fix the problem. She tried to blame it on iOS 6 but my iPhone 4, iPad 3rd gen, apple 2tv, 2 iPod 4th gen, and iPad 2 all on iOS 6 run perfect on my wifi. She had no answer to that. apple ****** me off because they don't even acknowledge the fact there is a huge wifi issue with this phone. I have to case numbers showing the problem and being verified by an apple store. Hope this will light a fire under apples butt to fix the problem fast.

     

    I agree completely. All this fiddling with the router stuff is a distraction (with the exception of mac address filtering which very few home users enable.) If your other iOS6 devices are working, the iPhone5 should work. Not our job to figure out whether its hardware/firmware/software, it's Apple's job to deliver products that "just work". That's why we pay a premium for them.

  • FranAltomare Calculating status...
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    Oct 6, 2012 1:06 AM (in response to tobifs)

    I have no problems on WEP (my iPhone 5 works great on my VERY OLD linksys).

     

    I had problems connecting to my time capsule: but if i turn off Bluetooth and restart the iPhone I can connect to my time capsule too. The connection is fast also on my time capsule now: but sometimes and for some seconds it freezes. No freezes on the linksys instead.

     

    On speedtest.net I have bad results on both configurations, but I am able to connect fast at all.

     

    It's kinda weird.

     

    Call Apple support, and shout (as I did).

     

    Greetings from Italy,

    F.

  • karlos8744 Calculating status...
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    Oct 6, 2012 1:58 AM (in response to tobifs)

    Gutted.  2nd iPhone 5 64Gb and neither connects to home wifi (netgear) properly.  Both connect when next to router and the connection drops after a few mins or if you walk about 5 yards away.  Stupidly i updated my iPad 2 to IOS6 the other day and this wifi connection is now next to non-existent after previously being brilliant.

     

    Not sure a new iphone 5 will cure the issue at all but feel that I may move back to my Samsung Galaxy SIII before very long....

  • timeXway Calculating status...
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    Oct 6, 2012 2:44 AM (in response to karlos8744)

    Ok i have been reading almost all ur posts guys, but how does it drop ?! mine is working fine here, i streamed a full 2+ hours movie through wireless to my apple tv and nothing was lost, download appls and redownloaded the apps also working great, tried browsing in safari/chrome tried youtube twitter and many other sites

    my wireless access points are netgrear @home and linksys @work

  • JonnyITokyo Calculating status...
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    Oct 6, 2012 5:18 AM (in response to timeXway)

    I got a problem with my wifi too. Transfers are very very slow. Never had that problem with the other equipment I use on this WIFI: iPhone 4, iPhone 3G, iPhone 4S, another iPhone 4, iMac and a Macbook Air.

    lol too much Apple hardware these days...

  • Dialdn Calculating status...
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    Oct 6, 2012 7:03 AM (in response to tobifs)

    So, mine is back to slow speeds again (iPhone 5, 64 gig) even after I bought a new Apple Extreme router.  iPad 2 and iPhone4 with iOS 6 are fine.  I am giving Apple until the 15th to provide a fix or I think I will return it or sell.  I will then either go back to my iPhone 4 or get a Galaxy S3.  I worry this iPhone 5 is just not ready for primetime.

     

    I called tech support last night again and voiced my concerns.   They offered another return which I declined because I am not convinced that is a solution. 

     

    I also when to the feedback portion of the Apple site and provided my details about this experience.

     

    Has my expectation changed about Apple products? Yes.

     

    D

  • brncofan7 Calculating status...
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    Oct 6, 2012 7:10 AM (in response to tobifs)

    After many frustrating hours of trying fix after fix, I switched an old router I had laying around the house, which for now has finally fixed the problem.  Change was from a Linksys WRT160N (using DD-WRT firmware) to a Trendnet TEW-432BRP.  Linksys was WPA2/AES, tried all the various fixes and I am not connected via the Trendnet, using WPA2/AES and everything is flying along finally.  Major annoyance but glad I had the old router lying around.

  • WiseJD Level 4 Level 4 (1,120 points)
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    Oct 6, 2012 7:12 AM (in response to Dialdn)

    I guess you have been reading all of the posts that I have, but just in case ...Have you had Bluetooth on ...if yes switch it off and see if your speed improves. 

  • Dialdn Level 1 Level 1 (0 points)
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    Oct 6, 2012 7:20 AM (in response to WiseJD)

    Bluetooth on or off has no effect on performance.  Now, my e-mail is only working on WiFi when I unlock the phone and open mail (using Exchange/push).  I am sure this is related to WiFi issues.

     

    D

  • Brice Unland Calculating status...
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    Oct 6, 2012 8:14 AM (in response to tobifs)

    I have the same problems here. I have already had an iPhone 5 replaced (due to screen issues) that had intermitten 5Ghz Wifi problems. The new one refuses to conenct to my Airport Extreme network on the 5Ghz band, but connects just fine to the 2.4Ghz broadcast. I also have a Telus router and to test other's theory I turned on its wifi which is also set to WPA/WPA2 (AES) and it has no problem connecting to that one. While that router is broadcasting a compatible 802.11n signal, I don't believe it to be in the 5Ghz band (it doesn't specifically state that it does anywhere). So it would seem that my issues are specifically 5Ghz related. Because I have an Airport Extreme I can't test if it is only related to 5Ghz with AES encryption as posited by others. Regardless, it's annoying.

     

    I called AppleCare, ran through the usual steps, still nothing. They wanted me to call back and let them know. I will be doing so shortly. I don't want a new phone again, as I am hestitant about getting one with the same issue, and/or a bad screen. It would be nice to know if they have confirmed if its hardware or software. I don't mind waiting for a fix.

  • Ex-Apple Fan Calculating status...
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    Oct 6, 2012 8:14 AM (in response to Dialdn)

    I am not sure of this is related as I am using iPhone 4S unfortunately upgraded to iOS 6.

     

    My Skype connection now doesn't work all the time on Wi-Fi. People call me and it never rings. I call them and the connection never establishes. I check my status and it is always online. I usually have to logoff from Skype then come back and it works like magic. Never had this problem before and only started to have after the unfortunate upgrade to iOS 6.

  • h. rock Calculating status...
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    Oct 6, 2012 8:19 AM (in response to tobifs)

    My new iPhone 5 does not find my home wifi (Linksys) automatically.  Even when it tries, it fails to show any wifi around it or finds it but fails to connect.  Even when connected at times, it drops wifi unexpectedly.  I could sometimes force it to search or connect to wifi by manually pressing the wifi link (if it even shows on the screen).  The Wifi connection for iPhone 5 is very inconsistent.  My home wifi does not have any password protection.  All other devices such as iPad, iPhone 3GS, Samsung Galaxy S all connect to wifi just fine even under iOS 6.  Apparently, this is an iPhone 5 hardware issue.

     

    My new iPhone 5 also does not automatically recognize or connect to an old AirPort Express that I use at work.  My previous 3GS works fine with it but this new phone behaves like what's described before.

     

    Apple, please fix this asap because a lot of users are suffering and not getting what they paid for.

  • superfox247 Calculating status...
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    Oct 6, 2012 9:45 AM (in response to h. rock)

    Hi All,

     

    Like to share with you my findings and resolution with the iPhone 5 Wi-Fi slow and unusable connection when using WPA, WPA2. I work as Network engineer and also hold a Cisco CCNP and other security qualifications. Hopefully this might resolve and help some people out.

     

    After experiencing unusable Wi-Fi on various networks with lots of network timeouts on my new IPhone 5 16GB Black I downloaded an app that allows you to ping from iPhone/iPad I used a paid app called Scany but there are lots of free apps that allow you to ping.

     

    What I discovered testing with my own wireless N access point 802.11n:

     

    From my iPhone 5 I ran a continuous ping of around 500 packets to my wireless N access point IP address.. Remember we are testing the Wi-Fi connection so don’t add complications of pinging across the internet which could introduce issues and latency out of your control.

     

    No Security – No Issues

    WEP Security – No Issues

    WPA with TKIP encryption - No Issues

    WPA2 with TKIP encryption - No Issues

    WPA with AES encryption – Approx. 70+% packet loss

    WPA2 with AES encryption - Approx. 70+% packet loss

     

    I used 2.4Ghz range and 5Ghz range. Same on both frequencies.

     

    So the issue I suffered and I suspect most people are suffering is down to WPA2 or WPA with AES encryption. If you can change to TKIP. I would not recommend selecting Automatic encryption as it is most likely to select AES as it is preferred encryption standard.

     

    Note WPA2 or WPA with TKIP encryption is very secure and should not really cause any real security concerns. AES is more secure though. The main difference you will notice though if you are using a wireless N Wi-Fi network is that TKIP will only allow data to pass at a theoretical speed of 54Mbits the same as a Wireless G network 802.11g

     

    I suspect most people connect to various secured Wi-Fi networks during our daily lives you would have no way of knowing or altering the security used or encryption in use. Most Wi-Fi networks I would imagine are WPA2 or WPA with AES encryption as this is the most secure standard you are likely suffer this problem.

     

    Don’t turn wireless off and I certainly cannot recommend using WEP as it is easily compromised.

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