Skip navigation

HT5527: iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

Learn about iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

HT5527 OK, now I'm really confused.

280 Views 4 Replies Latest reply: Oct 6, 2012 11:35 PM by Roger Wilmut1 RSS
Mike in Key West Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 6, 2012 8:39 AM

On September 24, I received an email from Apple telling me that, unless I upgraded my iCloud storage plan, it would be reduced to 5 GB on September 30--so I paid for an upgrade.  Now I read that I didn't need to do that.

 

But since I've already paid for the upgrade, shouldn't I be receiving another year of upgrade for free?

  • Roger Wilmut1 Level 9 Level 9 (63,995 points)
    Currently Being Moderated
    Oct 6, 2012 9:02 AM (in response to Mike in Key West)

    Apple say:

     

    'What if I already upgraded my storage plan prior to this extension?

     

    If you upgraded your storage plan before September 30, 2012, we have automatically extended your upgrade at no additional charge until September 30, 2013.'

     

    Have they charged you? If so this should cover you until 2014; if not they won't until 2013. If in doubt you first check in your account details and if necessary contact Support.

  • ganesha2393 Calculating status...
    Currently Being Moderated
    Oct 6, 2012 10:58 PM (in response to Mike in Key West)

    Well, they sure charged me! They sent the threatening emails about losing data if I didn't pay. And yes I had 25 GB.

  • Roger Wilmut1 Level 9 Level 9 (63,995 points)
    Currently Being Moderated
    Oct 6, 2012 11:35 PM (in response to ganesha2393)

    ganesha2393 wrote:

     

    Well, they sure charged me! They sent the threatening emails about losing data if I didn't pay. And yes I had 25 GB.

    You were originally a MobileMe member? It's possible that you paid before the extension to next year: I would imagine that the result will be that in effect you've paid for the year from September 30 2013. Check your account details and see whether this is confirmed.

     

    If you have been charged incorrectly you will have to take it up with Support:

     

    http://www.apple.com/support/icloud/contact/

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.