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Has anyone else had Mountain Lion 10.8.2 file copying trouble?

254 Views 2 Replies Latest reply: Oct 9, 2012 1:37 AM by RobertDHarding RSS
RobertDHarding Calculating status...
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Oct 6, 2012 3:52 PM

Has anyone had any trouble with file copying to external disks?

 

I have used a third party programme called "Synchronize! Pro X" (SyncPX) for many years with OS X up to 10.5.8 and it has never given any trouble at all.  In July I bought a new MacBook Pro 15", upgraded to 10.8.1 and bought the latest update for SyncPX (6.5.1).  This worked perfectly as far as I know until I downloaded the 10.8.2 Mountain Lion upgrade about a week ago.

 

The symptoms are:

 

1) When files are copied in backup mode (running as a single user, updating only files that have changed) to an external disk using Firewire, a high percentage of them do not have their file information copied correctly.  The "Last modified" date is often set to the time that the copy was made rather than being replaced with the  "Last modified" date from the source file.  Also, "further information" is sometimes not copied.

 

2)  When files are copied in "Full bootable backup" mode (SyncPX runs "as root", copies files from ALL users and tries to set owner and group to be same as source file), the same symptoms as in (1) occur, but also SyncPX hangs right at the end of copying.  Sometimes it says "Updating dyld cache…", sometimes "Updating aliases…".  When this happens it is impossible to halt SyncPX except by forcing a quit, and then the external disc is not released so that it cannot be ejected except by forcing a shutdown.  In that case the external disk usually needs repairing.  The errors are always "incorrect number of extended attributes".

 

I have tried lots of things.

 

a) Restart

b) Reformatting the external disk and starting over.

c) Reinstalling the system (after checking and repairing the main system disc), followed by (b)

d) Turning off indexing for the external disc

e) Repeating the test with a different external disk (to make sure it's not down to a faulty external disk)

f) I have looked at Console logs but they do not indicate anything odd going on.

 

None of this makes any difference.  By contrast, a straight drag and drop copy from Finder works with no errors.

 

At this point you probably think the errors are SyncPX's fault.  But:

 

i) The same version of SyncPX worked until 10.8.2 was released

ii) If the destination disk for a SyncPX backup is a network disk, everything works OK.

 

I started by taking the fault up with SyncPX's developer, Qdea.  One other user had noted a fault similar to (2).  Qdea maintain that there's nothing wrong with their code, and blame Apple's disc drivers.

 

On balance I think Qdea could be right, or at least Apple have changed some specifications but not told the developer world.

 

I haven't yet tried to take this up directly with Apple (through AppleCare) as I think they will probably wash their hands of it and blame the developer.  The point of this post is to see if anyone else has had a similar problem, perhaps with different software, and if there is anyone with sufficient experience to give advice on how to take this forward.  Is the case for an OS bug convincing or do others feel it's a fault with SyncPX alone?  If so how does one explain its perfect behaviour until 10.8.2?

 

What steps can I take to pin this down further?  All advice and comments will be gratefully received..

MacBook Pro, OS X Mountain Lion (10.8.2), 2.3 GHz Core i7
  • etresoft Level 7 Level 7 (23,880 points)

    RobertDHarding wrote:

     

    At this point you probably think the errors are SyncPX's fault. 

     

    And you would be right.

     

    I started by taking the fault up with SyncPX's developer, Qdea.  One other user had noted a fault similar to (2).  Qdea maintain that there's nothing wrong with their code, and blame Apple's disc drivers.

     

    What steps can I take to pin this down further?  All advice and comments will be gratefully received..

     

     

    Dump Qdea for someone who knows how to write Mac software.

     

    1. Qdea displays the following logo: Screen Shot 2012-10-06 at 8.21.05 PM.png. This is a pre-MacOS X logo.

    2. Qdea displays the following review:

    Screen Shot 2012-10-06 at 8.22.35 PM.png

    MacFixit had a good reputation, if you are old enough to remember when it used to exist.

    3. Qdea provides download links to SynchronizeX and version in French, German, and Japanese. Apparently they don't know that Mac software can be localized into a single executable.

     

    I'm sure there are any number of similar utilities available, all of them cheaper than SynchronizeX's $99.99 price.

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