Q: iTunes will not open

Hi All, I have just installed iTunes on my new laptop, its a Dell Precision M6700 running 64bit windows 7 pro. iTunes installed without any errors however when i try to run it nothing happens. I have tried various things like stopping the bonjour service and deleting some hidden files(when i went looking for them they are not there).

Have also uninstalled and reinstalled all apple products from the laptop - this had no effect. Quicktime run fine

Does anyone have any suggestions? This is doing my head in!

PC, Windows XP Pro

Posted on Oct 6, 2012 3:32 PM

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Q: iTunes will not open

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by b noir,

b noir Oct 6, 2012 3:56 PM in response to alindsay81
Level 9 (72,129 points)

Oct 6, 2012 3:56 PM in response to alindsay81

Can you check something for me please?

Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

Now try to launch iTunes.

Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?
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by alindsay81,

alindsay81 Oct 6, 2012 4:10 PM in response to b noir
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Oct 6, 2012 4:10 PM in response to b noir

b noir - Have tried this and can confirm that the itunes.exe appears for a second then vanishes again
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by b noir,

b noir Oct 6, 2012 4:12 PM in response to alindsay81
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Oct 6, 2012 4:12 PM in response to alindsay81

Many thanks. We'd better doublecheck the QuickTime situation, then.

Try updating your QuickTime to the most recent version. Does that clear up the iTunes launch trouble?
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by alindsay81,

alindsay81 Oct 6, 2012 4:19 PM in response to b noir
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Oct 6, 2012 4:19 PM in response to b noir

I ran apple software update - i have the latest quicktime and itunes however i didnt have the icloud control panel installed - i have now installed this just for the **** of it. also just tried a quicktime repair - same thing - itunes pops into the task manager for a second then its gone again
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by b noir,

b noir Oct 6, 2012 4:26 PM in response to alindsay81
Level 9 (72,129 points)

Oct 6, 2012 4:26 PM in response to alindsay81

Okay.

Doublechecking ... you've worked through the following document?

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
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by alindsay81,

alindsay81 Oct 7, 2012 2:57 AM in response to b noir
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Oct 7, 2012 2:57 AM in response to b noir

I think its working now - I tried a few things on that page with no sucess - then i opened itunes holding shift and created a library, itunes opened and i have closed and opened it since and i believe things are working correctly
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by b noir,

b noir Oct 7, 2012 12:23 PM in response to alindsay81
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Oct 7, 2012 12:23 PM in response to alindsay81

Okay ... sounds like a damaged library file or damaged content files.

Let us know if you need further assistance.
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by sachinpchhajed,

sachinpchhajed Jun 20, 2013 5:53 AM in response to b noir
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Jun 20, 2013 5:53 AM in response to b noir

Yes i have the same issue here and my itunes is open in task manager.... what should i be doing???
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by Sander Stuurwold,

Sander Stuurwold Nov 6, 2013 3:02 AM in response to alindsay81
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Nov 6, 2013 3:02 AM in response to alindsay81

WORKED FOR ME TOO THX!
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Q: iTunes will not open

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by b noir,

by alindsay81,

by b noir,

by alindsay81,

by b noir,

by alindsay81,

by b noir,

by sachinpchhajed,

by Sander Stuurwold,

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