Skip navigation

all graphics related programs crash at lunch

3758 Views 28 Replies Latest reply: Oct 6, 2012 10:32 PM by gonan111 RSS
1 2 Previous Next
gonan111 Calculating status...
Currently Being Moderated
Oct 6, 2012 3:15 PM

Hey folks


I've been skimming multple threads on this same issue all day with no cure yet.


I have a 27" mid 2010 3.2 ghz imac. I bought new memory and thought 'Cool' I'll buy mountain lion and update and have a nice new system to work on. (as of right now, new memory is in the packaging and I'm back to original memory, to make things less complicated)


I installed the ram, and couldn't get the computer to boot. Grey screen with apple, but no progress wheel. So I switched the ram around in many different slots thinking juggling might help. Now I can get to my login screen but only the wallpaper shows. I have to guess where the password entry is, and type the password, then I can log in. Strange right? It get's even weirder...


So I open up Final Cut Pro X and Adobe Bridge to keep working on my current projects. (I left off this morning before the update)


Now they all crash. Here's a list of programs I've tried:

Adobe Bridge,


Dvd Player,




I've deleted plists, ran Onyx, disk utility, etc. Nothing helps remedy this. Now I try to redownload Mountain Lion and it almost finishes and crashes. So it won't let me do that, no matter how many times I restart, sign out of apple ID.  Sorry if I'm leaving anything out, I've been at it for 7 hours now, and my brain has started to fizzle out.


I'm running 10.8.2 and it says I have an update. So it asks me to restart so I can install the supplimental 10.8.2 update, but after restart I get to the invisible login screen, and nothing prompts the installation. So I locate the manual download file via apple support site. I download it, and when the Diskimage opens in finder, finder crashes and relaunches. Is this a cruel joke? Also I can't run Apple hardware test. Even if I try the internet boot option apple-D (I forget which key exactly) Both boot key combo's tell me that its not supported with this model!


I never got any install discs because this Imac was a "Coop" as they call it in the apple store. My last iMac had classic display problems with screen burning, dark lines, patches, and uneven lighting so they finally replaced my computer... but gave me an Imac without a box, cables, keyboard, discs... NOTHING! This was over a year ago but after an ongoing battle to have them replace this one for having the same issues with the display I decided I'll put up with a faulty garbage display and just use my external monitor. Now I'm having this issue. So how can I even run AHT when I don't have the original discs?




I'm guessing it wasn't a good idea for apple to stop making install discs... now we have a fresh OS that resembles an iphone and has a laundry list of problems. I just can't wait to setup my genius appointment and hear "Oh wow... we haven't heard this problem yet' even though there are hundreds of threads that explain my exact issues. What gives?


Any help would be greatly appreciated. I'm sorry if I come off like a hot head, I'm just frustrated and the real thorn in my side, is that I'm used to working on computers as part of my career so I'm not just some facebook/twitter user complaining about hiccups here. These are real issues and quality control has gone down the bucket.


Again sorry if I left out any important info. I'll keep refreshing this page in hopes to hear some ideas.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Oct 6, 2012 4:34 PM (in response to gonan111)

    gonan --


    That sounds terrible!  I'm surprised you can still write coherently.

    (And no, you don't sound like a hot head at all . . . )


    When you say crash, do you get crash reports, or are they more like Kernel Panics, with the grey screen and different languages?

  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Oct 6, 2012 6:47 PM (in response to gonan111)

    Can you give some info re. your RAM please - how much do you have installed? If it's the OEM, it'd be 4 GB total?


    And what brand did you try to install? Did you buy from OWC ( or Crucial (the two most recommended here since Macs are known to be finicky about thei RAM)?


    My first reaction is: you need more RAM with the apps you mentioned. For video rendering 8 GB is better, 12 or 16 even better.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Oct 6, 2012 6:53 PM (in response to gonan111)

    There should have been a report generated by the KP.

    Look in your Launchpad in your Dock for the Console Utility. Click on that.


    Or, Crash Reports are actually in the Users/Home library, which unfortunately is hidden in 10.7. & 10.8To find the Users Library, Click on the desktop to get the Finder menu.  Then go up to  "Go" in the menubar, while holding  down the option key. You'll see the User Library in the drop down list.  Then go do to the Logs folder > Crash Reporter file.  They should be in there.


    Also, look around for the Kernel Panic report  in that area as well.



    The next time it happens, and asks you if you want to report, click on "yes", copy it, and paste it back here for us to look at, OK?

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Oct 6, 2012 7:55 PM (in response to gonan111)

    Yes, do paste it here for us.  It might give us another clue.

    Are you saying that you are running with 24GB of RAM??????

  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Oct 6, 2012 8:18 PM (in response to gonan111)

    I know OWC tests their stuff and I always buy my RAM there, but personally have never felt comfortable going over what Apple supports officially. You might want to chat with them and ask about exchanging the 2 x 8 for 2 x 4 GB. Is all the RAM from OWC? There was another widespread problem with some of the 2010 iMacs with having 16 GB of third party RAM - that is one reason why I decided to go with 12 ( 2 x 2 OEM RAM and 2 x 4 OWC RAM) - 16 GB of OEM RAM was fine as was a combo up to 12 GB; however, 16 GB or more of thrid party RAM was not. So that might be another possibility; a third one is that I've heard of very few people trying a combo of 24 GB - it's usually 12, 16. or 32. In any case, here is one of the (lengthy) threads about the RAM problems (there are quite a few others):


1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.