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iPhone 5 time and date issues

120882 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • Sam1984 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 5, 2012 9:27 PM (in response to Hyperyellow)

    Update from Oregon...called AppleCare on Thursday. They were aware of the problem and suggested I get a replacement phone (based on this problem and some other issues).

     

    Got one at the apple store that afternoon. The guy at the Genius Bar said only one other person has come in about the problem. Ironically, HIS phone was doing it too, though he wasn't concerned. He said it was an issue of the phone loosing connection with the cell tower and the internal clock getting confused.

     

    I haven't had the problem occur yet on the new phone. I have Auto Update Time Zone turned off in Date and Time, Setting Time Zone off in Privacy /Location Services/System Services, and Time Zone Support turned off for all of my email based calendars. I'm cautiously optimistic.

  • Pancake Bill Level 1 Level 1 (10 points)
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    Oct 5, 2012 9:55 PM (in response to Sam1984)

    I had an iPhone 5 from launch day.  I returned it to Apple for a new iPhone 5 because it had a scratch on it.  The new iPhone I got from Apple also started doing the same thing with the time.  Don't be surprised when your new one starts doing it also. 

     

    It's really cool that the Apple store guy could be so nonchalant about the whole thing, but I can't.  Too many things that I use my phone for are broken or no longer reliable.  I've already been the route of replacing one phone to no avail.  I'm going to have to believe there's got to be a real fix Apple and Verizon are going to have to reach.

     

    This phone has definitely lost the "magic" for me now. 

  • ceslar Level 1 Level 1 (0 points)
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    Oct 5, 2012 10:18 PM (in response to Hyperyellow)

    I've heard a lot of stories here about this problem still happening after exchanging their iPhone.

     

    Anyone exchange their iPhone and got this problem fixed?

  • Bestplay3 Level 1 Level 1 (0 points)
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    Oct 6, 2012 1:39 AM (in response to Hyperyellow)

    I am on Sprint as a couple other people have said, and I am also having this issue.

  • Javasports1 Level 1 Level 1 (0 points)
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    Oct 6, 2012 8:42 AM (in response to Hyperyellow)

    I'm in California with Verizon and have had the time and date display incorrectly for me twice. Once was at home using my WIFI and once while in town. Both times, shutting down my phone and restarting it solved the issue....until it occurred again a day latter. I'll try the Airplane mode next time. All my meeting reminders as well as my alarm clock are on this phone so I hope there is a fix very soon.

     

    Black 32g through Verizon. 

  • Eatermorris Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2012 10:08 AM (in response to Hyperyellow)

    I am a Verizon customer and while in Olympia last week I noticed my phone time was off by several hours.  Rebooting my phone fixed it and it hasn't happened again yet.  I also had to reboot my phone one other time because I had a voice message and it wouldn't play until after a reboot.  Now I am wondering if I have a defective phone or if it is just a software issue.  I'm hoping either Verizon or Apple admit there is a problem and let customers know there will be a fix.

  • one2boost Level 1 Level 1 (0 points)
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    Oct 6, 2012 10:20 AM (in response to Hyperyellow)

    I too have been experiencing the same problem this past week;

    iPhone 5, Black, 64g, Verizon

     

    I was experiencing this past week, so I stopped by the Verizon store I got it from on launch day.  Yesterday, the date was 9-23-12 and the time was off by 16 hours.  All the guy did was adjust the settings, from Automatic detect to manual.

     

    On my phone I noticed the date and time did not get screwed up at home.  It is always when I travel more than 5 or so miles from home.  I am guessing the phone is in contact with different towers at each time I am on the road.  At this time the phone goes skitzo and bipolar then in return I have the wrong date and time.  Just a guess.

  • firefighterjeff Level 1 Level 1 (0 points)
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    Oct 6, 2012 5:11 PM (in response to Hyperyellow)

    Just got back from the Pioneer Place Apple Store Genius Appointment.  Before I could even explain, he asked, "Verizon iPhone 5 time and date all screwy?"  I replied, "Yes."  Here's what he said:

     

    Verizon reps came into the Apple Store to explain that there will be some complaints.  Apparently they have some older towers that "arent communicating with certain phones correctly."  Something that has to do with the time/date communcations and a users phone number and unique ID number.  He said that Verizon is working hard to fix it and that the problem affects about 6% of Verizon iPhone 5 users.  GB size or color doesnt matter.

     

    The genius rep offered to replace my phone if I wanted to, but he advised that even some users are still getting new phones with the same problem.  From what Verizon has said, the problem isn't hardware, its software.

     

    If you havent already, update the carrier settings and do a network settings reset.  He said to give it about another week or two, and doing a daily check for carrier updates. He suggested to come in and get a new phone after that if the problem still persists - but that he'd "hate to start a service record on a brand new phone if its not a hardware issue."

     

    So, Im going to wait another week or two and do what he suggested - give Verizon some time to work on this.  Ill keep you all updated.

  • firefighterjeff Level 1 Level 1 (0 points)
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    Oct 6, 2012 5:12 PM (in response to firefighterjeff)

    Also... the downtown Portland Apple store has had about 4-5 people come in today, on a very busy Saturday, reporting the problem.  Not very many with how many phones are out there.  We're the unlucky ones I guess...  Ill keep you posted.

  • ceslar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2012 5:26 PM (in response to firefighterjeff)

    @firefighterjeff

     

    Thanks for the info.  I'm in Portland as well and almost went to go exchange my phone but decided not to as I speculated that it was a software problem and not hardware.

  • Garrett Murray Level 1 Level 1 (125 points)
    Currently Being Moderated
    Oct 6, 2012 5:53 PM (in response to firefighterjeff)

    @firefighterjeff Are you only having issues with date/time or is oMessage and FaceTome and APN breaking for you as well in these cases?

  • Garrett Murray Level 1 Level 1 (125 points)
    Currently Being Moderated
    Oct 6, 2012 5:54 PM (in response to Garrett Murray)

    Good lord, please ignore my typos, iPhone apparently doesn't like its own technologies for autocorrect.

  • Rockyrikoko Level 1 Level 1 (0 points)
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    Oct 6, 2012 6:01 PM (in response to firefighterjeff)

    @ffJeff

     

    Thanks for the info!

  • jayR02 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 11:04 AM (in response to Rockyrikoko)

    2 days now in Maui, Hawaii I haven't had a issue. Could it be they fixed it? Everyday I had a issue. I will update if no problems.

     

    Maui Hawaii Verion

  • Eatermorris Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 1:51 PM (in response to Hyperyellow)

    I had the problem again today this time while in Tumwater which is a few miles from Olympia.  My date went back to September 24th and the time was way off too.  Turning on and then off airplane mode fixed it.  I would really like to know what is causing the problem because I only have two more days left to take back my new iphone 5 to Verizon before I'm stuck with it.  My iPhone 4S never gave me problems and I wish now I would have just kept it. 

     

    A frustrated Verizon/Apple customer.

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