Currently Being ModeratedMay 22, 2012 12:10 AM (in response to contraversy)
when i clicked on Manage & tryed to change security questions it says :The Authentication Information provided does not match our records. Please verify your personal information and try again. but how ?
beacuse i cant remeber my old answers
this item dont have Edite option, how can i change security questions ?iPhone 4S, iOS 5.1
Currently Being ModeratedJun 18, 2012 4:23 AM (in response to Arash.me)
Hi I've been having the same problem . I got my email add. Verified but when I try to answer d security questions . This message from Apple comes up. Please we need help anyone?
Currently Being ModeratedJul 5, 2012 9:26 AM (in response to Arash.me)
I'm having the exact same problem. Very frustrating.
Currently Being ModeratedJul 7, 2012 4:09 AM (in response to Arash.me)
This is getting ridiculous. I cannot remember the answer to the security questions (in fact, I don't ever remember providing answers for the security questions I'm being asked, since some of them have no relevance to me and I couldnt have provided any answer...). I can't change the security questions because it won't let me do anything other than provide the correct answer. I have been trying for days to purchase an album on iTunes but cant get around this security question thing. It's so frustrating!!!
Edit: The only way I found around this, is to purchase the content you want using your ipod and not an actual computer. For some reason, when making purchases on my ipod it doesnt ask for any security questions.
Currently Being ModeratedAug 7, 2012 11:33 AM (in response to Arash.me)
This is beyond rediculous. My first security question is my birthdate, which I just happen to know... LOL
I get the same error message "The authentication information provided does not match our records. Please verify your personal information and try again."
Currently Being ModeratedSep 20, 2012 6:12 AM (in response to DjaS)
Got exactly the same issue. I don't have a car. I couldn't choose "what was your first car" question.
Currently Being ModeratedOct 4, 2012 10:10 AM (in response to onesterov)
well ,, anybody here ??? I have the same issue , i can't remember the answers
Currently Being ModeratedOct 7, 2012 1:25 AM (in response to Arash.me)
i'm facing the same issue, is anybody there to help?
Currently Being ModeratedJan 26, 2013 2:55 AM (in response to Arash.me)
If anyone had any luck, I'm having this same problem and now my apple ID has been locked. U go to "manage" and it says to enter a rescue email then when u do, nothing else happens. Can't find anything anywhere on the website that is working. Very very frustrating! :(
Currently Being ModeratedJan 26, 2013 2:16 PM (in response to Arash.me)
Start here. Their support is awesome once you contact them in the right manner.
Currently Being ModeratedOct 19, 2013 6:42 AM (in response to Arash.me)
This is the final straw for me. I am trying to set up security questions for both myself and my daughters (on 3 separate accounts) and even though THIS IS THE FIRST TIME we are answering the security questions - I get the same response:
"The Authentication Information provided does not match our records. Please verify your personal information and try again".
This is all very interesting as how can our information be incorrect when we haven't even set it up? As it is, our purchases cannot happen and I have just sent emails to 4 companies telling them that I cannot use the App. store.
Does this make any sense to anyone?
It's a joke to me and I refuse to have to make a **** support call for something that should be logical.