Skip navigation

HT4623: Update your iPhone, iPad, or iPod touch

Learn about Update your iPhone, iPad, or iPod touch

HT4623 My software update was interrupted

289 Views 1 Reply Latest reply: Oct 7, 2012 12:47 PM by amy_lou RSS
sheenadawn101 Calculating status...
Currently Being Moderated
Oct 7, 2012 12:05 PM

My software update was interupted. It said to hook to itunes. But my phone is not recognized or showing up in itunes or my computer. the screen just has the apple logo flashing.

iPhone 3GS
  • amy_lou Level 4 Level 4 (1,550 points)
    Currently Being Moderated
    Oct 7, 2012 12:47 PM (in response to sheenadawn101)

    plug it into the computer


    if it's not being recognized on one usb port, try another. if you're using a desktop computer, use a usb port in the back. try all of them. seriously.


    if it's still not being recognized, plug the phone into the computer again, then:


    hold the home button and the sleep/wake button on top simultaneously until the screen goes black. at that very moment, remove your finger from the sleep/wake button, but continue holding down the home button until you see a message in itunes that says 'itunes has detected an iphone in recovery mode.' then release the home button and restore your phone through itunes


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.