5 Replies Latest reply: Mar 4, 2013 6:41 AM by pbarber
green26 Level 1 Level 1 (0 points)

Please Help,

I have been trying to order prints in iPhoto to send to family and have been very unsuccessful.

I select the sizes of the prints, and confirm my shipping and billing addresses, then it stops. Does not show and progress with "Assembly and Upload"


iPhoto '11, OS X Mountain Lion (10.8.1)
  • 1. Re: can't order prints in iPhoto
    LarryHN Level 9 Level 9 (56,675 points)

    Boot into safe mode and try again

     

    LN

  • 2. Re: can't order prints in iPhoto
    Sim C Level 1 Level 1 (0 points)

    I have the same issue and tried rebooting multiple times, but the photos were never sent. On top of that, Apple charged me even though the process was never finished.

     

    Any ideas on how to solve this?

  • 3. Re: can't order prints in iPhoto
    LarryHN Level 9 Level 9 (56,675 points)

    Exactly as posted

     

     

    Boot into safe mode and try again

     

    LN

  • 4. Re: can't order prints in iPhoto
    Sim C Level 1 Level 1 (0 points)

    Again, the reboot thing did not work.

     

    It turns out that there was actually something broken with iPhoto causing this bug. I installed the latest update which fixes this issue of the print ordering flow hanging without ordering (update to iPhoto 9.4.1 from 9.4.0)

  • 5. Re: can't order prints in iPhoto
    pbarber Level 1 Level 1 (0 points)

    I've been having the same problem.  Spent an hour on the phone w/ Apple tech support before they finally blamed it on my photos.

     

    I even opened the photo in Photoshop, did some work on it, and saved it as PNG - still no luck.

     

    Other photos work ok.

     

    iPhoto fails inelegantly - simply re-displays the page w/ the "Place Order" button.  This occurs w/ the same photo on two different versions of OS X and two different versions of iPhoto.

     

    And no, safe boot didn't work.