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All Word documents are transformed into textedit format when mailed

669 Views 8 Replies Latest reply: Oct 8, 2012 2:56 AM by PederK RSS
PederK Calculating status...
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Oct 3, 2012 2:48 AM

The problem is quite irritating as customers on PCs have problems opening the documents I send to them.

 

This problems exist both Mountain Lion and Lion OS. I would be really grateful, if someone could help med with this issue.

OS X Mountain Lion (10.8.2)
  • Barney-15E Level 7 Level 7 (33,420 points)

    Do the documents you send have a .doc or a .docx extension?

  • Barney-15E Level 7 Level 7 (33,420 points)

    Why do you call it "textedit" format? What is the result on their end?

     

    All files have to be encoded into plain text to email. The encoded text is decoded on the other side. So, there is a potential for a problem either at your end, at their end, or both.

     

    I have no problem sending Word documents of any flavor via Mail.

     

    When you send, try sending the email as Plain Text and set the options to always send windows friendly and add attachments to the end of messages in the Edit > Attachments menu.

  • Barney-15E Level 7 Level 7 (33,420 points)

    What extension is on the file when they receive it? They don't have a "TextEdit" application, so it can't be a "TextEdit" file. It may be interpretted as a Text (*.txt) file if there is no extension on the email attachment. If you know the documents you send have an extension, and the ones they receive do not, then I would think that either your ISP (email server) or theirs is stripping off the extension when it processes the email.

     

    On your Mac, select the file you send and Get Info on it. What application is listed to open that file type?

    How about the file you received from yourself via email?

  • Barney-15E Level 7 Level 7 (33,420 points)

    Find a .doc and a .docx file in the Finder and Get Info (cmd-i).

    In the Open With, make sure Word is selected and Click Change All if it is available.

     

    You have to look at what the extension is. What it opens with or what it looks like won't help.

     

    If you send a file without an extension to a PC user, the OS will have no idea what to do with the file.

    On OS X, there is a possibility that it will recognize it without an extension, but in general, that capability has gone away.

     

    I can't help until you can determine that you do send the file out with a .doc or a .docx extension and what extension it comes back to you as.

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