1 39 40 41 42 43 Previous Next 1,540 Replies Latest reply: Nov 12, 2013 7:45 PM by Bowdenfam Go to original post Branched to a new discussion.
  • 600. Re: Anyone still having IOS 6 wifi issues?
    Kami78 Level 1 Level 1 (0 points)

    I don't know what is your job at Apple, but this official answer is totally dishonest, illegal in most countries.

     

    You delivered a bugged crappy OS, you have to fix it, thats all. You, as Apple top crook, should know better and work with routers manufacturers to find an issue because this IOS6 soap opera is typical of the worst IT companies we all know.

  • 601. Re: Anyone still having IOS 6 wifi issues?
    Daynahathaway Level 1 Level 1 (0 points)

    I'm having wifi issues!!! I have the I touch fourth geneneration and when I updated to ios6 my wifi doesn't work anymore

  • 602. Re: Anyone still having IOS 6 wifi issues?
    JimHdk Level 7 Level 7 (23,635 points)

    What are you talking about? I don't work for Apple and, in fact, no one else posting in this forum works for Apple. This is a user to user technical help forum merely hosted by Apple. You aren't talking to Apple or even Apple support here. We are all just other users. In addition to this I haven't even posted anything remotely resembling an, "official answer".

     

    It's rather discouraging to see the number of posters who come on to the forum, don't bother to read the Terms of Use or any forum tutorials and, thus, have no clue how the forum works or what its purpose is. They just dive in posting complaints and rants here as if they have the ear of Tim Cook himself.

     

    If you want to send feedback of any sort to Apple use: http://www.apple.com/feedback/ipad.html

  • 603. Re: Anyone still having IOS 6 wifi issues?
    JimHdk Level 7 Level 7 (23,635 points)

    This is the iPad forum. If you are having problems with your iPod Touch you might have better luck posting on the iPod Touch forum.

  • 604. Re: Anyone still having IOS 6 wifi issues?
    Shanon.Roberts Level 1 Level 1 (5 points)

    Kami78 , Daynahathaway ,

     

    Jims comments were valid,

     

    As for a possible resolution regardless of your Apple Device as it still required a "WiFi" device to communicate with. I would look at your Firmware to DOWNGRADE / UPGRADE.

     

    As for my case Netgear are aware of the problem, if you have a different brand, then contact the Vendor for support for firmware change of your product, otherwise like everyone else you have to sit and wait till an Apple Fix cmoes around and that probably wont happen till the WiFi Vendors send their software code to apple anyway.

     

    if you're exgausted all router firmware choices, then possibly the APPLE device, Apple can only work with what they are given from these WiFi Vendors when they implement IOS6 at the time of development.

     

    Cheers..

  • 605. Re: Anyone still having IOS 6 wifi issues?
    chr0m Level 1 Level 1 (0 points)

    Shanon.Roberts wrote:

     

    Kami78 , Daynahathaway ,

     

    Jims comments were valid,

     

    As for a possible resolution regardless of your Apple Device as it still required a "WiFi" device to communicate with. I would look at your Firmware to DOWNGRADE / UPGRADE.

     

    As for my case Netgear are aware of the problem, if you have a different brand, then contact the Vendor for support for firmware change of your product, otherwise like everyone else you have to sit and wait till an Apple Fix cmoes around and that probably wont happen till the WiFi Vendors send their software code to apple anyway.

     

    if you're exgausted all router firmware choices, then possibly the APPLE device, Apple can only work with what they are given from these WiFi Vendors when they implement IOS6 at the time of development.

     

    Cheers..

     

    So I'm supposed to get my work IT department to downgrade their network hardware firmware just so IOS 6 devices can work on it? I never had any issues with my iPhone 4S on any wifi network, in fact it's still on 5.1.1 so it is working fine at work. My iPhone 5 always gets "Unable to join network".

     

    What if I have these issues at hotels, Starbucks, etc. Do I get them to downgrade their firmware too? This is a ridiculous situation. Like I said, my 4S on 5.1.1 never had any issues on any wifi network. Why should everyone all of a sudden change their network equipment or downgrade firmware just for IOS 6, when all other devices are working fine?

  • 606. Re: Anyone still having IOS 6 wifi issues?
    czippydood Level 1 Level 1 (0 points)

    This appears to be an Apple issue and they should acknowledge it as such. Most posts about this issue deal with router problems and yet I can't even connect through my home Mac with built in Wi-Fi (AirPort Extreme).

    ( I managed to once...for a few minutes anyway )

    For what you pay these days, it should just work...like my Mac did right out of the box.

    Some of us are not that great with computer skills,and others,like seniors,shouldn't have to go through all this crap.

    Still debating wether to wait for an Apple fix or return it for a different tablet.

    Our 1st iPad and it's a huge disappointment....(sigh)

  • 607. Re: Anyone still having IOS 6 wifi issues?
    Christine1302 Level 1 Level 1 (0 points)

    Another day with no access to 3G - I can wifi to my homework via wireless router but as soon as I leave home ipad becomes a paperweight. Not enjoying my paperweight much right now.

  • 608. Re: Anyone still having IOS 6 wifi issues?
    Shanon.Roberts Level 1 Level 1 (5 points)

    Hi.. With regards to your IT Department, the simple answer is "yes", why ?, because I manage a whole infrastructure for a company myself, that includes desktop/network/hardware/software kinda like the jack of all trades and master of none so to speak.

     

    As for my staff, i was one of the unlucky ones where unfortunately my Iphone 4S after upgrading to IOS6 didnt work.

     

    I spent a good 2 weeks wasting time with various settings etc although it was a great learning experience, however i knew from the beginning it was FIRMWARE related. I just didnt want to DOWNGRADE firmware, but i had no choice.

     

    As for cafe's, other hot spots etc. the simple answer is "yes" they have to do the same thing as well, but will they ?, perhaps not unless they get a whole bunch of customers creaming at them about connectivity issues then they might consider.

     

    The ratio of 1 person not connecting and 1000's others are, they prolly wouldnt blink an eye to it.

     

    I mean no disrespect or anything, thats just reality.

     

    Of all the tests, reviews, analysis performed by various IT experts etc etc, its become aware of what needs to be done.

     

    I can appreciate that you might not work in an IT background since you said you have to get your IT to make changes etc; As from a user such as yourself... IT always get complaints such as "its broken, now fix it, if you've changed something then change it back cause it was fine.

     

    The other reality is at this point, you cant revert back to IOS5.

     

    Various WiFi vendors interpertation of 802.X WiFi standards dont comply with what Apple has embedded in to its IOS6 encryptions processes that drive the chipsets on the Iphones and other devices to communicate to your WiFi device.

     

    This is the only simple way i can explain off the top of my head.

     

    The fix commonly lays with WiFi vendors updating their devices with FIRMWARE to be more compatible OR you downgrade your firmware to be more compliant.

     

    As i mentioned in my post, Apple can only work with what ever software code they were given from WiFi vendors to embed in to their IOS6 to support the  WiFi devices on the market.

     

    I welcome everyones comments on my findings thus far.

  • 609. Re: Anyone still having IOS 6 wifi issues?
    chr0m Level 1 Level 1 (0 points)

    Well actually I do work in IT as a developer, but I don't have control over my company infrastructure, that is handled by a whole other department. What I don't understand is why Apple couldn't support what they supported with IOS 5 and below.

     

    Thanks for the informative response, btw.

  • 610. Re: Anyone still having IOS 6 wifi issues?
    Shanon.Roberts Level 1 Level 1 (5 points)

    Hi Chrom, the possible answer to that could be a "progressive bug". Between the period where firmware "software code" was given to apple from WiFi vendors to implement in to IOS6 and when IOS6 was ready to be realised there could of been re-writes / buggy code hence the word progressive bug that has rolled over in to IOS6 and its merely fallen over. Although "us" users cant confirm this, but thats what its pointing to.

     

    The only staff member at my work thats grinning at my implementing the FIRMWARE downgrade is my MD as he changes from Iphone 4s to Samsung Galaxy 3 just a couple weeks before these issues came about.

     

    My business standard for smarphone communications at this point are now Iphone 5's going forward as our Comms provider no longer distributes iphone 4s, i nearly came close to changing the standard to Samsung.

     

    It will help IF Apple came come to the party and consult with WiFi Vendors of any newer/compliance firmwares available for their devices which that could apply to an IOS6 patchup  up, however ultimately its not their job.

     

    At for Wi Fi Standards: http://certifications.wi-fi.org/search_products.php?search=1&lang=en&filter_cate gory_id=24&listmode=1

     

    Apple has certified certain products.. Scroll down and search for Apple

  • 611. Re: Anyone still having IOS 6 wifi issues?
    Ancient1 Level 1 Level 1 (0 points)

    Hi Shanon,

     

    I am glad the firmware regression has been positive for you.

    Don't lose sight of the fact that this is one router manufactured by one supplier, who has identified that they may be able to assist in addressing the symptoms by regressing the firmware on that particular model.

     

    I use Netgear, D-Link and Apple routers/access points and relays. All access points work fine for all other attached devices and work for IOS6 devices at least when they are first connected. The IOS6 devices show issues over time across each access point. My routers/access points have not been highlighted as needing a firmware adjustment and I will not be modifying them unless advised by the supplier (as your model was).

     

    I suggest you keep a close eye on the IOS6 devices over the next few days and be alert to the issue returning. Personally I would be advising the owners to be alert to connectivity issues and get back to you immediately should this be detected. If my test results are mirrored in your site you will see the impacts return on different timelines for individual devices depending on the usage patterns.

     

    If you see it return I would strongly recommend addressing the IOS6 devices individually now you have a stable router platform.

     

    As outlined earlier my advice to reset the wifi connection issue is -

    * start with the IOS6 device that is displaying issues and on the specific wifi network you are having issues with.

    * tell the IOS6 device to "forget the network" it is having issues with. (found in the wifi settings area)

    * once the IOS6 device has forgotten the wifi network, reboot the IOS6 device with a 'double button' restart (home and power together). This will clear any internal registers or buffers and let you reconnect safe in the knowledge that you are not using 'old' information.

    * look for the wifi network again and reestablish your connection from scratch (as you have in the past). This will set up a fresh collection of details for this network.

    * this will need to be done for each wifi network that is displaying issues and may be required at later intervals for some wifi networks, depending on connection counts and frequency.

     

    Note that this process does not resolve the root cause of the issue (which my testing is indicating is within IOS6). It only resets the device to a clean state and allows it to function again. Some advice here is to restart the routers as well. I have not restarted my routers or relays since the initial incident, I have been testing without restarting the routers on purpose. The steps I am suggesting seems to work within my test group of devices. This 'reset' process means that I can "scrub clean" my device and start working in public or authorized wifi cells without the need for any action by the host service. This means I am independent of what the cafe or lounge may or may not do. I guess I need to hope they do not use the router you do, if they have not heard about the firmware adjustment.

     

    Today I have reset one of my iPads again. On this attempt I did the forget and reestablish without the reboot. Earlier this afternoon all looked fine but tonight it looks a little flakey again. This is now about 10 hours before the return of visible impact where I have been working with a 2 day cycle time with the reboot between the forget and reestablish steps. Next time I will reboot unless I am pressed for time, in which case I will reboot again later in the day when time permits.

     

    I am confident we will see this resolved in the near future but predicting the timeline is foolish. This is particularly so if the issue is, as I suspect, buffer related and builds to a critical point over time. This makes it much harder to trace and resolve. My resolution process is focused on letting me get through (with minimal impact on me and my devices) until a formal fix is published.

     

    Hopefully the next few days will go well (enough).

  • 612. Re: Anyone still having IOS 6 wifi issues?
    Shanon.Roberts Level 1 Level 1 (5 points)

    Hi Ancient1,

     

    Appreciate your comments about your testing and dropping your devices off the network.

    For my case with respect to the WiFi device i use, i upgraded mt Iphone 4s IOS6 over a weekend, and a couple of my staff did as well. As i came in to work Monday, all staff but 2 including my iphone4s IOS6 wouldnt connect to my device as in, then key wasnt accepting. I dropped the device "forget this network", performed all the process resets and support from apple and i couldnt even establish a connection, the moment i inserted the key code it bombed out with an error message. I dont have it on me , but ive posted it previously.

     

    I guess time will tell in the event Apple sends an adaptive update where tech notes to identify its purpose and to see if the next fix correlates with these user issues.

  • 613. Re: Anyone still having IOS 6 wifi issues?
    Ancient1 Level 1 Level 1 (0 points)

    Hi Shanon,

     

    Thanks for the quick feedback. Your situation is helpful in my testing diagnostics.

     

    I am thinking that the fact that your particular Router had an identified firmware issue my have contributed to your initial lock out situation. I also think that the initial upgrade to IOS6 may present a 'special' scenario as well in that the previous network settings were (I think) retained. If this is the case it may also be a significant contributor. I am holding back one device from IOS6 at present. I will move it to IOS6 once I have a reliable sequence running. I will now be looking to establish a stable window, with resets, that can sustain for over 8 days. Once I get to that point I will move the next device to IOS6.

     

    Please keep me in the loop if you have any devices regress toward the end of this week, or if no further issues are detected.

     

    Good luck and I hope it does hold together for you, particularly with 2 sites and multiple device users.

     

    Cheers.

  • 614. Re: Anyone still having IOS 6 wifi issues?
    mgmbh1 Level 1 Level 1 (0 points)

    I am also having problems connecting with my Netgear PoE FS728TPv2 switch. All my other laptops and Android devices can connect with no issues. Only my New iPad and iPhone 4S which has been upgraded to iOS6... feeling extremely frustrated at the moment...

     

    My switch/router originally locked up after I upgraded my iDevices to iOS6 and I had to bring it back to the local Netgear dealer to switch for a new unit. But the new unit is still not willing to work with iOS6...

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