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iPhone 5 wifi issues

1438759 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Shanon.Roberts Level 1 Level 1 (5 points)
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    Oct 7, 2012 9:31 PM (in response to DWestphal)

    Hi DWestphal,

     

    As its a Netgear product, have you attempted to investigate what firmware levels are available for your WiFi device ?. Netgear is aware of connectitivty issues, though dont know how far product wide spread it is.

    Try upgrading firmware or downgrading your firmware, although not recommended but its better than nothing till the problem gets fixed.

  • logaen Calculating status...
    Currently Being Moderated
    Oct 8, 2012 2:26 AM (in response to superfox247)

    How can we test package loss?

  • Jashmid Calculating status...
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    Oct 8, 2012 2:35 AM (in response to tobifs)

    Just to add to the 101 pages of this mess, I too am having WiFi issues with iPhone 4 (after upgrading to iOS6) and brand new factory unlocked iPhone 5. WiFi connection drops whenever the phone is locked for more than a few seconds. Reconnects again as soon as it's unlocked.

     

    Basically, so long as the phone is not used or unlocked, all data traffic is 3G/LTE. I have had zero WiFi issues with my 2y/o iPhone 4 before upgrading to iOS6.

     

    Needless to say, I did not change anything in the router setting, as it is working flawlessly with all other wireless devices in the house (including iOS5 iPad/iPod touch). The two iOS6 devices that I have reproduce the exact same problem when connected to work or friends' wifi networks.

     

    That's why I'm 99.99% convinced that this is a software issue.

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 8, 2012 3:37 AM (in response to Jashmid)

    Hi Jashmid,

     

    See if my posts below assist:

    https://discussions.apple.com/thread/4317427?start=600&tstart=0

     

    This goes for others as well with other Apple devices.. to what particular devices to be exact i dont know, but i'll take a chance to say probably all of them

  • Jashmid Level 1 Level 1 (0 points)
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    Oct 8, 2012 4:01 AM (in response to Shanon.Roberts)

    Hi Shanon. I'm afraid router upgrade/downgrade (or leaving it unsecured, as a large number of people have suggested in this thread) is out of question.

     

    As I mentioned, to my experience, the problem ccould be reproduced with any router, any security protocol, any signal strenght, etc. It's iOS6 vs all WiFi APs. Not just one particular model from one particular manufacturer.

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 8, 2012 4:26 AM (in response to Jashmid)

    Hi Jashmid, leaving a network unsecured its going to extreme.

     

    If you had to make a choice between leaving it completely open or downgrade firmware i would choose firmware.

     

    I have a Belkin WiFi device that connected to my Iphone 4s with IOS6 no problem, the Netgear however was as different story. This demonstrates other products can have potential issues i was experiencing.

     

    If you're waiting for Apple to send out an update, who knows how long u will be waiting, otherwise liaise with Wifi Vendor and see what you can get from them

     

    Atleast Netgear is admitting compatibility issues and are attending to resolve this, what other vendors are helping out there ?

  • Jashmid Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 5:22 AM (in response to Shanon.Roberts)

    I understand your point fully. I might try fiddling with my home router later on to see if it helps. The problem is that I travel a lot due to work and it's just unrealistic to put the blame on the AP at every airport, hotel, cafe, etc.

     

    Not to mention, not everyone is a geek. Both my parents are iPhone users. Neither of them knows what a router is! Sure, they can tell where "the Internet box" is if you asked them, but that's as far as it goes. I've not upgraded their phones to iOS6. And won't be doing it unless there is a fix from Apple. 

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 8, 2012 5:40 AM (in response to Jashmid)

    Hi Jashmid,

     

    Whether its a Fix from Apple or a Fix from your WiFi Vendor in terms of Firmware, WiFi vendors technical support staff can assist with Firmware updgrades/downgrades and can assist with backing up the settings before performing the task. This is something which a user should be able to perform with Tech support provided if they are no IT saavy.

     

    It might be alot to ask in your travels, but see if you can get the Make / Model of those AP's and what Hotel, Airport, Cafe these are in, then post them in here.

     

    Another thing to ask if those places have had users with connectivity problems, and if it turns out to be a common thing they have came across, they might not know the answer. This could be where you come in to play.

     

    Perhaps your findings and posting on here, could lead to a recommended solution to your travel spots with AP's.

     

    Lets all be pro-active instead of re-active ?

  • Cesar Dario Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 5:52 AM (in response to tobifs)

    Hello, I have a 2TB Time Capsule and Airport Express 2nd generation and I feel the same as you all with my iPhone 5, I have one that starts with 98 and one with 68 and it's the same in both. Here I can not go back down the firmware of the TC or AE ...

    Truly this is a very serious problem that Apple should fix quickly.

     

     

    ---------

     

    Hola, yo tengo un Time Capsule de 2TB y un Airport Express de 2da generación y me pasa lo mismo que a todos con mis iPhones 5, tengo uno que empieza con 98 y  otro con 68 y pasa igual en ambos. Acá yo no puedo volver a bajar el firmware del TC o AE...

    Verdaderamente esto es un problema gravísimo que Apple debe solucionar rápidamente.

  • lookn4wifi Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 8, 2012 7:52 AM (in response to Cesar Dario)

    The WiFi issues are varied with some unable to connect, some dropping connection, some -1 Mbps down speed and some about 50% of expected Mbps down speed. I'm in the latter camp. I connect no problem, I don't drop connection, however my expected speeds on occassion have been about half of my iMac's download speeds. Some speed tests are great and from time to time worse.

     

    I'm really hoping this is a 6.0.1 or Time Capsule firmware update for me. I'd hate to do a swap for a replacement if I'm a month away from a patch. I've got no issues with the fit and finish of the rest of the device.

  • kag49601 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 8, 2012 8:28 AM (in response to lookn4wifi)

    I'm in the same camp as lookin4wifi... Except I am using an AirPort Extreme as my base station. I have 100% better speeds when doing a wifi sync or airplay to another device on my network from the iPhone 5.

  • jiansuo Calculating status...
    Currently Being Moderated
    Oct 8, 2012 9:08 AM (in response to kag49601)

    I experience the same with lookin4wifi and kag49601. I am using Airport Express.

     

    I did an interesting test: iPhone 5 was about 1~2m distance from AE with liine of sight. When I did nothing on iPhone 5 but ping-ed AE from it (using Ping Scope Lite) the round-trip-time (RTT) was about 28ms on average. When I Airplay-ed Music via AE, the ping time was about 3ms on average! I am figuring out the reason...

  • WiseJD Level 4 Level 4 (1,115 points)
    Currently Being Moderated
    Oct 8, 2012 9:12 AM (in response to jiansuo)

    I am at Skyline Chili and the only way my iPhone will connect is when I turn cell data off

  • pony10 Level 1 Level 1 (0 points)
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    Oct 8, 2012 9:14 AM (in response to Louis Trapani)

    I am on my second replacement, was told that there are two hardware manufacturers for the iphone5 and there is an issue with one of them.  The Apple representative said they cannot tell from the packaging on the phone who the manufacturer is.  I'm on my way back to the store for phone #3.  They said that there is no "fix" at this time and I will just have to keep returning the phone for a replacement.  Pretty annoying, the time spent is riduculous.

  • beejpowers Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2012 11:55 AM (in response to pony10)

    If this is true, that one whole manufacturers supply is bad, this is going to be insane to try and replace. Can you imagine going through every box in an Apple store just to find one from the "good" set? They will have to have the stores setup a replacement line and have the employees go through them all after hours to get the batch ready for the next day.

     

    pony10 wrote:

     

    I am on my second replacement, was told that there are two hardware manufacturers for the iphone5 and there is an issue with one of them.  The Apple representative said they cannot tell from the packaging on the phone who the manufacturer is.  I'm on my way back to the store for phone #3.  They said that there is no "fix" at this time and I will just have to keep returning the phone for a replacement.  Pretty annoying, the time spent is riduculous.

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