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DESPERATE for HELP!!  External HD won't mount!!

202 Views 3 Replies Latest reply: Oct 9, 2012 4:06 AM by clintonfrombirmingham RSS
Malaya10 Calculating status...
Currently Being Moderated
Oct 8, 2012 5:36 AM

Hi,

 

I have a Silicon Power Armor A80 1TB external hd that I use for both my macbook pro 2012 and pc win7.  The external hd can accommdate the use with both operating systems. 

 

All was well until 2 weeks ago when neither computer recognized the hd when it was plugged in via USB.  The PC does not detect the drive, and the Mac does not mount it.

 

Please, help.  I have 5 years worth of media (pics, music, video) on this drive and will be devastated to lose them.

 

 

Thank you,

 

- M

Mac OS X (10.7.2)
  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Oct 8, 2012 6:26 AM (in response to Malaya10)

    If it doesn't mount, show up, on either system then the drive is bad. But it may not be the drive itself but the enclosure it is in. Then enclosurers hardware may have failed. Had this same thing happen to one of my Western Digital My Book external drive just the other day.

     

    I took the physical drive out of the enclosure and connected it to a computer with a SATA to USB adapter and all my files were still there and the physical drive is fine.

     

    So get yourself a SATA to USB adapter, Not another enclosure, and remove the drive from the enclosure it is now in and connect it using the adapter.

  • clintonfrombirmingham Level 7 Level 7 (26,810 points)
    Currently Being Moderated
    Oct 9, 2012 4:06 AM (in response to Malaya10)

    Give Other World Computing a call - 1-800-275-4576 = and let them know the problem you're having. They have SATA to USB adapters as well as enclosures. Note that the drive may not be salvageable - always a good reason to have a backup - but, as Shootist writes - it may be a fault with the enclosure. It's your best chance to try and salvage the drive, anyway.

     

    I would also advise - whether you get the drive up again or not - that you keep redundant backups of your important files. I keep three backups of all of my files, should any one drive fail it's unlikely that all three will fail at one time.

     

    Good luck,

     

    Clinton

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